Extra Space Storage

4.8
413 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 9215 S 1st St in Austin, TX today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, manager living on site, exceptional security, ADA compliant, deliveries accepted, multiple entrance/exit gates, non climate controlled units available, parking spaces, elevator access, golf carts available, wide drive isles, vehicles are allowed in drive-up units, electricity available and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

  • Credit cardAvailable
  • DebitAvailable

Location

Extra Space Storage
9215 S 1st St, Austin, TX
78748, United States

Hours

Reviews

4.8
413 reviews
5 stars
375
4 stars
17
3 stars
10
2 stars
5
1 star
6

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members, particularly Peggy, Daniel, and Kendra, received high praise for their exceptional customer service, being friendly, helpful, and knowledgeable.

Cleanliness

The facility is consistently described as clean, well-maintained, and secure, contributing to a positive customer experience.

Pricing Issues

Several customers expressed dissatisfaction with sudden price increases and unclear promotional offers, feeling misled about costs.

Accessibility

While many found the move-in process easy, some customers reported frustrations with access to carts and issues with gate functionality.

Overall Experience

Most customers reported a positive overall experience, highlighting the ease of the rental process and the professionalism of the staff.
  • RR
    Raquel Ramirez
    Nov 11, 2025
    5.0
    Peggy was great! Very friendly and helpful!!
  • TT
    Tristan Tidwell
    Oct 22, 2025
    5.0
    Hands down the nicest Storage facility I've dealt with to date! Peggy was an absolute blessing to do business with, very professional, well mannered and patient! Highly recommend checking them out if you are in the Austin area
  • CT
    Card Trader
    Oct 4, 2025
    5.0
    Seamless move-in process. Saved money booking online. Vincent was courteous and answered all my questions. Very happy!
  • AF
    Anthony F
    Oct 4, 2025
    5.0
    Great experience! Peggy has been a huge help the past months and is always super friendly. Clean facility and an overall pleasure to rent here along with seamless and simple move ins at good rates. Thank you so much!
  • AV
    Anthony V
    Aug 2, 2025
    2.0
    Facility is clean and it's easy to get into using your key code. There are carts, but you have to check them out from the office. The door to the office is locked, though, and the gate only opens for cars. To return the cart you have to walk around the entire building which makes the process more frustrating than necessary. After having the unit for only 3 months I received a letter stating that my fee was doubling in price. Feels like a bait and switch and now I have to move everything out.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.