Extra Space Storage

5.0
207 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 7110 E Ben White Blvd in Austin, TX today! Our large selection of storage units, climate controlled units, manager living on site, exceptional security, ADA compliant, deliveries accepted, parking spaces, elevator access, security access to your floor only, wide drive isles, electricity available, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
7110 E Ben White Blvd, Austin, TX
78741, United States

Hours

Reviews

5.0
207 reviews
5 stars
203
4 stars
3
3 stars
0
2 stars
0
1 star
1

What are people saying?

AI-generated from recent customer reviews

Customer Service

Paul, the manager, received consistent praise for his exceptional customer service, attentiveness, and willingness to help customers with their needs.

Facility Condition

The storage facility is reported to be clean, well-maintained, and secure, contributing to a positive customer experience.

Security Concerns

Some customers expressed concerns about security, particularly regarding access codes and the presence of suspicious individuals in the parking area.

Overall Satisfaction

Customers generally had a great experience with the storage service, highlighting the ease of the rental process and the helpfulness of the staff.
  • WJ
    Wasiq Javed
    Nov 14, 2025
    5.0
    Paul was a huge blessing! He helped answer all my questions (first time using a storage unit), made the process smooth, and even met me on my move day to show me the storage unit and how it operates. 10/10 recommend here!
  • JC
    José Luis Carrillo
    Nov 9, 2025
    5.0
    Extra Space Storage was great! The whole facility was very clean. We felt like our stuff was in the best hands. Paul was super helpful, he is great example of what good customer service should be. From now on, Extra Space Storage will always be our first choice.
  • AG
    ana garza
    Nov 8, 2025
    5.0
    Paul M. the store manager was very kind and my experience was excellent with him, happy I chose this place!
  • ML
    Miranda Leal
    Nov 3, 2025
    5.0
    ⭐️⭐️⭐️⭐️⭐️ Paul was truly a blessing during such a hard week. His kindness, patience, and positive energy made all the difference when things felt heavy. He went above and beyond to help and showed such genuine care in every way. I’m so grateful for his support—he turned a tough time into something a little brighter.
  • CR
    Chickee Reviews
    Oct 19, 2025
    4.0
    We were one of the victims of the multi unit burglary at another Extra Space Storage Facility in Austin (2401 East Ben White Boulevard) in April 2024 when Alijah was still the manager. Paul was one of the staff called in from a different facility to help out with our situation. He has been our best ally since then. So we were so happy when he got transferred over to this location (7110 E Ben White) as we know we have someone reliable and actually cares about us. Because of our previous bad experience, we're more vigilant now and would report to him if we notice anything sketchy. He's never dismissive and prompt to address our concerns. Abigail, the previous manager of this location, was really nice & helpful too. She helped show us around, measure the units, and cleaned the unit to make it ready for us on short notice. The facility itself has a lot more cameras than the other one. We wish though that the entry codes were floor-specific and that they have a gate to the car park at the back for better security. Multiple times I've seen sketchy people parked there even in daylight. One evening, I saw a guy tried to open my trunk while his buddy was on his white pickup truck as a lookout. Good thing I was already on my way out and I startled them. Our experience with Extra Space as a company has been disappointing, mainly due to their policies in terms of burglaries. Our suspect, who was also a tenant, was still allowed to return unsupervised multiple times to her units & empty them out for a full month since the burglary incident. That being said, we have been very pleased by both Paul and Abigail's dilligience, kindness, and help. I hope hard-working people like them gets treated better by big corporations like this one and that Extra Space, and every other storage facilities for that matter, create better policies to protect their responsible tenants.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.