Business Details
About
Self-Storage FacilityPublic StorageMoving Supply Store
Store your belongings at Extra Space Storage on 1411 W 5th St in Austin, TX today! Our large selection of storage units, manager living on site, exceptional security, covered drive isles, covered loading bay, deliveries accepted, wide drive isles, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.8
209 reviews
5 stars
190
4 stars
7
3 stars2
2 stars0
1 star
10
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, helpful, and professional, with many specific mentions of individuals who went above and beyond.
Cleanliness
The facility is frequently described as clean and well-maintained, contributing to a positive overall experience.
Pricing Concerns
Some customers expressed dissatisfaction with unexpected price increases and perceived deceptive advertising regarding promotional offers.
Accessibility
The location is noted for its easy access and convenience, making the storage experience smoother for customers.
Security Issues
There were reports of security concerns, including break-ins and inadequate management response to repairs.
- JPJonathan PerkinsNov 4, 20255.0Great customer service
- TBTyler BarrettOct 27, 20251.0Stay away from this place. All the other reviews are brand new customers and don’t realize how aggressive they raise prices after you move in. My rent has now increased 114% (3 different increases) in less than 2 years. I would advise staying away from this company altogether given their pricing tactics.
- LLLeslie LealOct 14, 20255.0Nick and Yvonne provided such quick, calm, and lovely care today! I had locked myself out of my unit & they were quick to provide a solution in a kind + timely manner. Thank y’all so much for your help!
- DBDina BettsOct 9, 20255.0Richard I believe is his name was very professional, easy to work with and has great customer service!
- MMMolly McClurgOct 7, 20255.0The staff was very helpful and patient in assisting me with getting my account registered and updating my payment. Thank yall!
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves residents near Downtown Austin, Zilker, Treemont, and more.
What is the closest intersection to Extra Space Storage?
Extra Space Storage is located northwest of the intersection of N Lamar Blvd and W 5th St.
Do you have drive-up storage units?
Yes! Whether you’re moving, storing a vehicle, or using commercial storage, drive-up access is one of the best storage features available at Extra Space Storage! Because you can pull a vehicle right up to your unit, it makes moving large, heavy items—like furniture or equipment—in and out of your unit much easier.
Do you offer climate-controlled storage units?
Most Extra Space Storage facilities offer climate-controlled storage units as an option for anyone storing temperature sensitive items, but there are also standard storage units that don’t include climate control.
Do you offer business storage?
Absolutely! Extra Space Storage is committed to offering business-friendly storage solutions. You can store parts, materials, equipment, vehicles, inventory, and more. Certain locations offer additional business features like delivery acceptance and even some office space available for rent!
What are the access gate hours for Extra Space Storage at 1411 W 5th St?
The gate hours at Extra Space Storage are from 6:00 AM to 10:00 PM, seven days a week.
When is the Extra Space Storage office open for customer service?
The office is open Monday to Friday from 9:30 AM to 6:00 PM, and Saturday from 9:00 AM to 5:30 PM. It is closed on Sundays and major holidays.
What types of storage units does Extra Space Storage offer?
Extra Space Storage offers a large selection of storage units including drive-up units and climate-controlled units, suitable for household, business, or vehicle storage needs.
Can I purchase moving and packing supplies at Extra Space Storage?
Yes, Extra Space Storage offers a variety of moving and packing supplies both online and at local facilities.
Does Extra Space Storage have an on-site manager?
Yes, there is an on-site resident manager available to assist customers at Extra Space Storage.
What payment options does Extra Space Storage accept?
Extra Space Storage accepts American Express, Apple Pay, Cash, Check, Discover, MasterCard, and Visa.
What is the exact location of Extra Space Storage in Austin, TX?
Extra Space Storage is located at 1411 W 5th St, Austin, TX 78703, northwest of the intersection of N Lamar Blvd and W 5th St.
Are there other storage facilities near Extra Space Storage at 1411 W 5th St?
Yes, CubeSmart Self Storage is a nearby storage facility providing additional storage options in the area.
What local recreational facilities are near Extra Space Storage that customers might visit?
Customers can visit nearby recreational venues like Pure Austin / Rogue Running, Crossfit Central Downtown, and Waterloo Pickleball before or after their storage visit.
How can nearby businesses like Austin Sports Massage and Novel Nutrition complement a visit to Extra Space Storage?
After taking care of storage needs at Extra Space Storage, customers can relax or focus on wellness by visiting nearby businesses such as Austin Sports Massage and Novel Nutrition for physical therapy and holistic health services.