Business Details
About
Self-Storage FacilityPublic StorageMoving Supply Store
Store your belongings at Extra Space Storage on 1411 W 5th St in Austin, TX today! Our large selection of storage units, exceptional security, covered drive isles, covered loading bay, deliveries accepted, wide drive isles, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.7
216 reviews
5 stars
193
4 stars
7
3 stars2
2 stars0
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and attentive, with specific mentions of individuals who provided exceptional service.
Cleanliness
The facility is frequently described as clean and well-maintained, contributing to a positive storage experience.
Pricing Issues
Several reviews highlighted concerns about aggressive price increases after initial rental agreements, leading to dissatisfaction among customers.
Accessibility
Customers appreciated the ease of access to units, including features like covered loading areas and available carts.
Management Concerns
Some reviews expressed frustration with management practices, including unresponsiveness and perceived negligence in addressing issues.
- MJmichael jannJan 2, 20265.0"ROCIO". I'm writing this review to thank a young woman named Rocio who was extremely helpful to us, as we changed units. The 5 stars are for her!
- RRRaynette Alex RiveraDec 31, 20255.0The representatives were available immediately, and gave us a tour of the facilities to determine the best unit options for our current needs.
- SCShaun CarolloDec 22, 20251.0If you enjoy working with people that routinely lie to you with a straight face, this place is perfect for you. I had repeatedly asked them to replace/repair the light outside my unit for 6 months and finally had to track down the regional manager on LinkedIn to get something done about it. The last straw was that for the last 2 months, there are no carts. When asked, they said they are all being used. That's weird, since it's never been an issue before. Went there @ 6am and still no carts. So they're just getting stolen and they refuse to replace them. Imagine emptying a unit after they almost double the price with no carts. Not fun. Glad to be leaving this place.
- SMScott MooreDec 18, 20251.0I moved in with CubeSmart storage, and they changed last summer to Extra Space. After a few months honoring my old rate, they doubled my rent. I will be moving my belongings out. I would avoid this place. Follow Up: I did call the office and was offered a lower increase (still an increase of course), but she refused to credit me for the two months I paid double. So you charged me double. I think what you are doing is awful and you should be ashamed. Again, I would avoid Extra Space Storage. They simply do no care.
- ASAdriana SalinasDec 15, 20255.0Great service! The staff was very welcoming and helpful! Would definitely recommend!
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves residents near Downtown Austin, Zilker, Treemont, and more.
What is the closest intersection to Extra Space Storage?
Extra Space Storage is located northwest of the intersection of N Lamar Blvd and W 5th St.
Do you have drive-up storage units?
Yes! Whether you’re moving, storing a vehicle, or using commercial storage, drive-up access is one of the best storage features available at Extra Space Storage! Because you can pull a vehicle right up to your unit, it makes moving large, heavy items—like furniture or equipment—in and out of your unit much easier.
Do you offer climate-controlled storage units?
Most Extra Space Storage facilities offer climate-controlled storage units as an option for anyone storing temperature sensitive items, but there are also standard storage units that don’t include climate control.
Do you offer business storage?
Absolutely! Extra Space Storage is committed to offering business-friendly storage solutions. You can store parts, materials, equipment, vehicles, inventory, and more. Certain locations offer additional business features like delivery acceptance and even some office space available for rent!
What are the access gate hours for Extra Space Storage at 1411 W 5th St?
The gate hours at Extra Space Storage are from 6:00 AM to 10:00 PM, seven days a week.
When is the Extra Space Storage office open for customer service?
The office is open Monday to Friday from 9:30 AM to 6:00 PM, and Saturday from 9:00 AM to 5:30 PM. It is closed on Sundays and major holidays.
What types of storage units does Extra Space Storage offer?
Extra Space Storage offers a large selection of storage units including drive-up units and climate-controlled units, suitable for household, business, or vehicle storage needs.
Can I purchase moving and packing supplies at Extra Space Storage?
Yes, Extra Space Storage offers a variety of moving and packing supplies both online and at local facilities.
Does Extra Space Storage have an on-site manager?
Yes, there is an on-site resident manager available to assist customers at Extra Space Storage.
What payment options does Extra Space Storage accept?
Extra Space Storage accepts American Express, Apple Pay, Cash, Check, Discover, MasterCard, and Visa.
What is the exact location of Extra Space Storage in Austin, TX?
Extra Space Storage is located at 1411 W 5th St, Austin, TX 78703, northwest of the intersection of N Lamar Blvd and W 5th St.
Are there other storage facilities near Extra Space Storage at 1411 W 5th St?
Yes, CubeSmart Self Storage is a nearby storage facility providing additional storage options in the area.
What local recreational facilities are near Extra Space Storage that customers might visit?
Customers can visit nearby recreational venues like Pure Austin / Rogue Running, Crossfit Central Downtown, and Waterloo Pickleball before or after their storage visit.
How can nearby businesses like Austin Sports Massage and Novel Nutrition complement a visit to Extra Space Storage?
After taking care of storage needs at Extra Space Storage, customers can relax or focus on wellness by visiting nearby businesses such as Austin Sports Massage and Novel Nutrition for physical therapy and holistic health services.