Brand Certified
Extra Space Storage
4.6(224 reviews)
Certified by Extra Space Storage • Feb 22, 2026
Business Details
1411 W 5th St, Austin, TX
78703, United States
Certified by Extra Space Storage • Feb 22, 2026
(737) 218-6221
Certified by Extra Space Storage • Feb 22, 2026
https://www.extraspace.com/storage/facilities/us/texas/austin/6908/?cid=org::ld::yext&utm_source=yext&utm_medium=referral&utm_campaign=org::ld::yext
Certified by Extra Space Storage • Feb 22, 2026
About
Certified by Extra Space Storage • Feb 22, 2026
Self-Storage FacilityPublic StorageMoving Supply Store
Store your belongings at Extra Space Storage on 1411 W 5th St in Austin, TX today! Our large selection of storage units, exceptional security, covered drive isles, covered loading bay, deliveries accepted, wide drive isles, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
- Credit cardAvailable
- DebitAvailable
Location
Certified by Extra Space Storage • Feb 22, 2026
Hours
Certified by Extra Space Storage • Feb 22, 2026
Reviews
4.6
224 reviews
5 stars
197
4 stars
8
3 stars2
2 stars1
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, friendly, and attentive, with specific mentions of individuals who provided exceptional service.
Pricing Issues
Several reviews highlighted concerns about deceptive pricing practices, including significant rent increases after initial sign-up and unexpected fees.
Facility Condition
The facility was frequently described as clean and well-maintained, although some customers reported issues with security and management responsiveness.
Accessibility
Customers appreciated the ease of access to units and the convenience of the location, with positive remarks about the loading areas and available carts.
- RERachel EppsFeb 19, 20265.0quick and easy for great value!
- JSJoshua StoneFeb 17, 20261.0Website says 24/7 access, but this location in fact does NOT have 24/7 access. The lady was nice, but had no idea where I could get 24/7 access which left me with no solution. Disappointed
- BPBill PittsFeb 12, 20265.0Yoannet was super helpful!! Great job
- EMElena mcclearyFeb 10, 20262.0When I first rented my unit here, everything was great - good location, no hiccups with the unit. The issues I have are not with this particular location but with the online billing system. I have been renting this unit month to month with automatic renewal charged to my card. A couple of months ago, I was suddenly charged double the price with no notice of any changes sent to me, and when I checked online, the units were still the same price. I called customer service, and they couldn’t explain what had happened - they claimed they would completely waive my next month’s fee to net it out to the original price I was paying. They only took 10 dollars off the next month, but I let it go as it appeared the pricing had been fixed. Two months later, the SAME thing has just happened where I got charged way more than my unit’s price with no notice. It’s a nightmare to get a hold of customer service when this shouldn’t be happening in the first place. So beware if you rent from here for more than a month, as they will try to secretly jack up the price.
- JBJim BurnsideJan 24, 20261.0Horrible service at this location. They cancelled my rental contract for refrigerated storage after only 2 months, refused to refund the ridiculous 'administrative charge' that I had to pay again when I moved to another of their locations. You can not be certain they will be reliable .. they kicked me out with little warning. Oh, and they have a priprietary lock you have to buy .. no bringing your own lock. Another profit center for them.
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves residents near Downtown Austin, Zilker, Treemont, and more.
What is the closest intersection to Extra Space Storage?
Extra Space Storage is located northwest of the intersection of N Lamar Blvd and W 5th St.
Do you have drive-up storage units?
Yes! Whether you’re moving, storing a vehicle, or using commercial storage, drive-up access is one of the best storage features available at Extra Space Storage! Because you can pull a vehicle right up to your unit, it makes moving large, heavy items—like furniture or equipment—in and out of your unit much easier.
Do you offer climate-controlled storage units?
Most Extra Space Storage facilities offer climate-controlled storage units as an option for anyone storing temperature sensitive items, but there are also standard storage units that don’t include climate control.
Do you offer business storage?
Absolutely! Extra Space Storage is committed to offering business-friendly storage solutions. You can store parts, materials, equipment, vehicles, inventory, and more. Certain locations offer additional business features like delivery acceptance and even some office space available for rent!
What are the access gate hours for Extra Space Storage at 1411 W 5th St?
The gate hours at Extra Space Storage are from 6:00 AM to 10:00 PM, seven days a week.
When is the Extra Space Storage office open for customer service?
The office is open Monday to Friday from 9:30 AM to 6:00 PM, and Saturday from 9:00 AM to 5:30 PM. It is closed on Sundays and major holidays.
What types of storage units does Extra Space Storage offer?
Extra Space Storage offers a large selection of storage units including drive-up units and climate-controlled units, suitable for household, business, or vehicle storage needs.
Can I purchase moving and packing supplies at Extra Space Storage?
Yes, Extra Space Storage offers a variety of moving and packing supplies both online and at local facilities.
Does Extra Space Storage have an on-site manager?
Yes, there is an on-site resident manager available to assist customers at Extra Space Storage.
What payment options does Extra Space Storage accept?
Extra Space Storage accepts American Express, Apple Pay, Cash, Check, Discover, MasterCard, and Visa.
What is the exact location of Extra Space Storage in Austin, TX?
Extra Space Storage is located at 1411 W 5th St, Austin, TX 78703, northwest of the intersection of N Lamar Blvd and W 5th St.
Are there other storage facilities near Extra Space Storage at 1411 W 5th St?
Yes, CubeSmart Self Storage is a nearby storage facility providing additional storage options in the area.
What local recreational facilities are near Extra Space Storage that customers might visit?
Customers can visit nearby recreational venues like Pure Austin / Rogue Running, Crossfit Central Downtown, and Waterloo Pickleball before or after their storage visit.
How can nearby businesses like Austin Sports Massage and Novel Nutrition complement a visit to Extra Space Storage?
After taking care of storage needs at Extra Space Storage, customers can relax or focus on wellness by visiting nearby businesses such as Austin Sports Massage and Novel Nutrition for physical therapy and holistic health services.
Brand Certified Facts from Extra Space Storage
Extra Space Storage partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: