Extra Space Storage

4.6
443 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 1620 S IH 35 Frontage Rd in Austin, TX today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, ADA compliant, deliveries accepted, multiple entrance/exit gates, non climate controlled units available, parking spaces, elevator access, kiosk, wide drive isles, vehicles are allowed in drive-up units, electricity available, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
1620 S IH 35 Frontage Rd, Austin, TX
78704, United States

Hours

Reviews

4.6
443 reviews
5 stars
382
4 stars
18
3 stars
10
2 stars
7
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

John and Ibis received high praise for their helpfulness and professionalism, with many customers noting their exceptional service.

Pricing Issues

Several customers reported significant increases in rental rates shortly after moving in, often without adequate notification.

Facility Condition

While many reviews highlighted the cleanliness and security of the facility, there were also complaints about broken equipment and insufficient moving carts.

Security Concerns

Multiple customers experienced break-ins and theft, raising concerns about the overall security of the storage units.
  • AJ
    Antonio Miranda Jr
    Dec 16, 2025
    1.0
    Way over priced, I dont recommend. The associate there didn't care if I rented a unit or not, he started mentioning move in fees and like 4,5 other fees, kinda looking like to discourage me from renting a unit. A $22 dollar unit he let me know that with all the fees it would be a bit over $80 dollars out of my pocket today. NO Thanks. Actually did find one somewhere else for $17dollars and only $10 dollar admin.fee. If you are looking, look around and find one without all the fees Extra Space was looking for.
  • MK
    Miles Kaps
    Dec 11, 2025
    5.0
    John was incredibly helpful and efficient in helping me out.
  • CW
    C Withey
    Dec 11, 2025
    5.0
    Awesome!
  • BG
    Ben Garves
    Dec 11, 2025
    5.0
    John was super helpful.
  • BS
    Brian Seifert
    Dec 8, 2025
    1.0
    Rate doubled in 3 months. Avoid at all costs.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.