Extra Space Storage

4.6
318 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 2009 Airport Blvd in Austin, TX today! Our large selection of storage units, climate controlled units, manager living on site, exceptional security, ADA compliant, deliveries accepted, parking spaces, elevator access, security access to your floor only, kiosk, wide drive isles, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

  • Credit cardAvailable
  • DebitAvailable

Location

Extra Space Storage
2009 Airport Blvd, Austin, TX
78722, United States

Hours

Reviews

4.6
318 reviews
5 stars
276
4 stars
10
3 stars
4
2 stars
3
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Jared and James received numerous praises for their exceptional customer service, being described as friendly, helpful, and professional.

Cleanliness

The facility is consistently noted for being clean and well-maintained, contributing to a positive customer experience.

Price Increases

Several customers expressed dissatisfaction with unexpected rent increases, feeling that the introductory rates were misleading.

Accessibility

Customers appreciated the ease of access to the facility and the availability of helpful staff during the moving process.

Mixed Experiences

While many reviews were positive, there were a few negative experiences regarding communication and service, particularly related to pricing and facility issues.
  • IM
    Ian Mindham
    Nov 10, 2025
    5.0
    Jarred is great, storage is as advertised. nothing bad about it
  • JR
    Joe Rodriguez
    Oct 31, 2025
    5.0
    The introductory rate was amazing. The facility itself is kept pretty clean and definitely has a safe and secure feel to it. Jared, the store manager, is kind and friendly. He took the time to explain the proper steps to the move out process. Great customer service is always a plus. The staff at the front desk are always smiling and happy to answer any questions. Great overall experience aside from the price hike but I understand they have to keep up with rising costs while still bringing value to us, the customer. Keep that in mind. There are plenty of cheaper storage places within a 20 mile radius, but as the old saying goes "you get what you pay for". Thanks again Jared not just for doing your job, but for doing it at a high level.
  • DG
    Dazza Guerrero
    Oct 31, 2025
    5.0
    Jared was amazing, he always went above and beyond! I had to order packages here and he would sign for them and take them to my storage unit. He made our move a breeze, we will definitely be using this location again and recommending it to everyone looking for a storage space in Austin!
  • AA
    Ashley
    Oct 31, 2025
    5.0
    I had to reschedule my move in date. Jared was so incredibly helpful! He was patient and thorough in helping me make the changes I needed very quickly. Thank you!
  • LJ
    Lauren Joyce
    Oct 25, 2025
    1.0
    This place is the worst! In the past year, they’ve increased by rent twice without notification. In just one year, they raised it roughly $100 more per month for a tiny unit. I’ve moved a lot, and I have used several storage companies all over the US. Take your business elsewhere, or you’ll be regretting it. This company doesn’t care about their customers. They scam you with an introductory rate (that they don’t disclose is introductory) and then increase randomly as they please.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.