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Store your belongings at Extra Space Storage on 5547 McNeil Dr in Austin, TX today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, ADA compliant, non climate controlled units available, parking spaces, RV parking, golf carts available, wide drive isles, vehicles are allowed in drive-up units, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.6
303 reviews
5 stars
256
4 stars
17
3 stars
9
2 stars
5
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Fred and Thomas received high praise for their helpfulness, professionalism, and quick service, making the rental process easy and stress-free.
Facility Condition
The storage units were generally reported as clean and well-maintained, although there were some concerns about rodent issues in certain units.
Communication Issues
Several customers experienced poor communication regarding unit availability and pricing, leading to confusion and dissatisfaction.
Security Concerns
There were serious complaints about security, including reports of theft and inadequate response from management regarding these issues.
Pricing Transparency
Customers expressed frustration over unexpected price increases and promotional rates not being clearly communicated.
- ERElisha Rangel3 days ago1.0Yesterday, I was assisting a potential customer in finding a storage space for their vehicle, and we were connected with one of your agents regarding an additional storage option. During the conversation, the agent stated that it was mandatory to purchase your $20 lock in order to rent this extra space. After researching online, I found that your website does not indicate that purchasing your lock is required. While I understand that tenants must have a lock for security purposes, it is misleading to suggest that they must buy your specific lock. I wanted to share this feedback because such statements can be very off-putting for customers who are knowledgeable about standard storage practices. Misrepresenting requirements, even unintentionally, can impact trust and potentially lead to lost business. In this case, the customer chose not to rent a unit, likely due to the perception of deceptive practices.
- MCMark Colon6 days ago5.0Very professional and helpful,great place to fo besness. Thanks Fred
- JCJunior Ricardo Discua CastroJan 2, 20265.0Fred hiso todo y rápido y fue muy amable
- JWJackson WallaceDec 18, 20254.0Easy convenient storage. Fred Super kind and was Really helpful on addressing an issue with my unit. If corporate could figure out a way to fix the digital access that would be great.
- MMmichael mcknightDec 18, 20255.0Fred is the man he got me hooked up muey pronto. No hassle paperwork , the whole interaction took less than 10 min. Thanks fred
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves the Austin area, including residents of McNeil, Jollyville, Wells Branch, Pflugerville, and more.
What is the closest intersection to Extra Space Storage?
Extra Space Storage is located near the intersection of TX-45 and TX-1.
Do you have drive-up storage units?
Yes! Whether you’re moving, storing a vehicle, or using commercial storage, drive-up access is one of the best storage features available at Extra Space Storage! Because you can pull a vehicle right up to your unit, it makes moving large, heavy items—like furniture or equipment—in and out of your unit much easier.
Do you offer climate-controlled storage units?
Most Extra Space Storage facilities offer climate-controlled storage units as an option for anyone storing temperature sensitive items, but there are also standard storage units that don’t include climate control.
Do you offer boat storage solutions?
Yes! At Extra Space Storage we offer outdoor parking, covered parking, and indoor storage solutions for boats of all sizes.
What are the operating hours for Extra Space Storage in Austin, TX?
Extra Space Storage is open daily from 6:00 AM to 10:00 PM, including weekends and holidays except on specified closures.
How can I determine the right storage unit size for my needs?
Use the Storage Unit Size Guide provided by Extra Space Storage to estimate how many boxes and items like furniture and appliances will fit in each unit size.
Does Extra Space Storage offer climate-controlled units?
Yes, most facilities offer climate-controlled storage units suitable for temperature-sensitive items, along with standard units without climate control.
Are there drive-up storage units available at Extra Space Storage?
Yes, Extra Space Storage offers drive-up access units, allowing you to pull your vehicle right up to your unit for convenient loading and unloading.
Can I purchase packing and moving supplies at Extra Space Storage?
Yes, Extra Space Storage sells a variety of moving and packing supplies both online and at local facilities.
What payment methods does Extra Space Storage accept?
They accept American Express, Apple Pay, Cash, Check, Discover, Invoice, MasterCard, and Visa.
What is the address of Extra Space Storage in Austin, and which major intersection is it near?
Extra Space Storage is located at 5547 McNeil Dr, Austin, TX 78729, near the intersection of TX-45 and TX-1.
What nearby insurance agencies can I find around Extra Space Storage?
Nearby insurance agencies include Russ Blancken - Farmers Insurance, Be Well Insurance Solutions, Farmers Insurance - The Fong Agency, and Nationwide Mutual Insurance Company.
Are there any nearby schools and sports fields close to Extra Space Storage?
Yes, McNeil High School, McNeil High School Baseball Field, McNeil High School Softball Fields, McNeil Track/XC, and YMCA Soccer Fields are nearby and accessible.
What recreational and community facilities are located near Extra Space Storage?
Nearby you can find the Northwest YMCA of Austin gym, YMCA Playground, CrossPointe Church, and arts venues like Raymond E. Hartfield concert venue.