Business Details
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Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 12835 Pond Springs Rd in Austin, TX today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, manager living on site, exceptional security, non climate controlled units available, parking spaces, golf carts available, wide drive isles, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.7
507 reviews
5 stars
444
4 stars
26
3 stars
14
2 stars2
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff, particularly Fred and Angelo, for their exceptional service, friendliness, and professionalism.
Facility Condition
The facility is generally described as clean and well-maintained, although there are serious concerns about pest issues and security.
Pricing Concerns
Several reviews mentioned significant increases in rental rates after initial sign-up, leading to dissatisfaction among customers.
Staff Recognition
Specific employees, especially Fred and Angelo, received multiple commendations for their helpfulness and dedication to customer satisfaction.
Mixed Experiences
While many customers had positive experiences, some reported serious issues such as pest infestations and inadequate maintenance.
- JDJimmy DerksNov 14, 20255.0Very friendly and professional. Made me feel like family the minute I walked in. Thank you for such a pleasant experience. Thank you again.. Jimmy Derks
- JFJoaquin FloresNov 10, 20255.0No problems at all staff has always been friendly and helpful.
- RPRyan Palmer - PersonalOct 27, 20255.0Great spot but even better was the service by the manager. She has been great in clearing some thing up for me and very easy to work with so I would suggest for sure!
- BOBrian OlivasOct 24, 20255.0Good people that will help you out. Fred, I owe you cupcakes for the tins you helped me with my tool box lmao
- TMTy MahoneyOct 21, 20255.0I’ve had several interactions with Tierney McMorris. She consistently displays the highest degree of professionalism and she’s extremely thorough completing tasks in an efficient manner. The Extra Space Storage team is quite fortunate to have her as the District Team Lead. Unlike many who deal with customers on the front line, Tierney isn’t strictly transactional - she treats people with dignity and respect. I highly recommend her if you need a storage unit.
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves Austin residents near Springwoods, Great Hills, North Austin, and Brushy Creek.
What is the closest intersection to Extra Space Storage?
Extra Space Storage is located near the intersection of Research Blvd and McNeil Dr, just off US-183.
Do you have drive-up storage units?
Yes! Whether you’re moving, storing a vehicle, or using commercial storage, drive-up access is one of the best storage features available at Extra Space Storage! Because you can pull a vehicle right up to your unit, it makes moving large, heavy items—like furniture or equipment—in and out of your unit much easier.
Do you offer climate-controlled storage units?
Most Extra Space Storage facilities offer climate-controlled storage units as an option for anyone storing temperature sensitive items, but there are also standard storage units that don’t include climate control.
Do you offer car storage solutions?
Yes, self storage is a great option for both short-term and long-term car storage! We offer indoor storage, outdoor storage, and even covered vehicle storage space for cars.
What are the operating hours of Extra Space Storage?
Extra Space Storage is open daily from 6:00 AM to 10:00 PM, including weekends.
What types of storage units does Extra Space Storage offer?
They offer a large selection including standard, climate-controlled, and drive-up access units, as well as vehicle storage options.
Where is Extra Space Storage located?
The facility is located at 12835 Pond Springs Rd, Austin, TX 78729, near the intersection of Research Blvd and McNeil Dr, just off US-183.
Can I purchase moving and packing supplies at Extra Space Storage?
Yes, Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
Does Extra Space Storage have climate-controlled storage units?
Yes, most facilities, including this one, offer climate-controlled storage units for temperature-sensitive items.
What payment options does Extra Space Storage accept?
They accept American Express, Apple Pay, Cash, Check, Discover, Invoice, MasterCard, and Visa.
Are there drive-up storage units available at Extra Space Storage?
Yes, drive-up access units are available, making it easier to move large or heavy items in and out of your unit.
How can nearby places like Life Storage and Tesla Store be useful when visiting Extra Space Storage?
Life Storage nearby provides additional self-storage and packing supplies options, while Tesla Store and Tesla Motors offer automotive services if you need vehicle-related assistance during your visit.
Is there a convenient pharmacy or store near Extra Space Storage for quick errands?
Yes, Walgreens is close by, offering pharmacy services, laboratory testing, and convenience store items for your quick errands before or after visiting Extra Space Storage.
What dining options are near Extra Space Storage for grabbing a meal?
Jack in the Box, a fast food restaurant specializing in burgers, is near Extra Space Storage and can be a convenient spot for a quick meal.