Business Details
About
Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 5656 N Interstate 35 in Austin, TX today! Our large selection of storage units, climate controlled units, electronic gate access, exceptional security, ADA compliant, covered loading bay, deliveries accepted, multiple entrance/exit gates, parking spaces, elevator access, security access to your floor only, wide drive isles, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.7
723 reviews
5 stars
648
4 stars
18
3 stars8
2 stars9
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting individuals like Jakai, Leo, and Tarra.
Price Increases
Numerous reviews expressed frustration over significant and frequent price increases, with some customers labeling the pricing strategy as predatory.
Facility Maintenance
Several customers reported issues with maintenance, including malfunctioning gates, poor climate control, and cleanliness concerns.
Security Concerns
Some reviews raised alarms about security, mentioning broken access systems and incidents of potential theft or safety issues.
Overall Experience
While many customers appreciated the initial service and cleanliness, there were significant concerns regarding long-term value and facility upkeep.
- GEGary Ennis2 days ago5.0Jakai was super helpful in getting us moved to a smaller unit! Fantastic experience at the 5656 N IH-35 location!
- NFNikki FoleyJan 5, 20265.0Really appreciate working with Jakai, he went out of his way to help me navigate a few issues! 5 star customer service!!!
- VYVeronica YoungJan 5, 20265.0We have a storage unit here and have upgraded to a bigger unit. Jakai the manager was helpful and personable. He is easy to work with. Our bill was raised by a significant amount without our knowledge so we had a surprise balance due after several months. He helped get that reduced and we stayed at ExtraSpace instead of moving.
- JBJasmin BelDec 30, 20255.0Jakai provided outstanding customer service! He made everything simple, understanding, and was very patient with me. Definitely recommend this location.
- AEAlex EasleyDec 29, 20255.0Huge thanks to Jakai. He was friendly, professional, and incredibly helpful. Everything was explained clearly and I never felt rushed or brushed off. Great customer service, highly recommend this location because of him.
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves residents of Austin, Highland, Windsor Hills, Central Austin, and more.
What is the closest intersection to Extra Space Storage?
Extra Space Storage is located near the intersection of N Interstate Hwy 35 and E Hwy 290.
Do you offer climate-controlled storage units?
Most Extra Space Storage facilities offer climate-controlled storage units as an option for anyone storing temperature sensitive items, but there are also standard storage units that don’t include climate control.
Are moving carts or dollies provided?
Nearly all Extra Space Storage facilities that offer indoor storage units with access through a hallway have push carts. If you need a push cart to transport your belongings, please let the facility manager know, and they will be happy to assist you.
Do you offer indoor storage?
Yes! Indoor storage units are a popular option at Extra Space Storage. These units are located in a building structure and provide a protected, enclosed space to store your belongings. Many prefer this type of storage due to the extra layer of separation from the outdoor elements.
What are the access hours of Extra Space Storage in Austin?
Extra Space Storage is accessible daily from 6:00 AM to 10:00 PM, Sunday through Saturday.
What types of storage units are available at Extra Space Storage?
They offer a large selection of storage units including standard and climate-controlled units, as well as indoor storage options.
Does Extra Space Storage accept deliveries and offer package placement?
Yes, the facility accepts deliveries and offers package placement services for customer convenience.
Are moving and packing supplies available for purchase at Extra Space Storage?
Yes, moving and packing supplies such as boxes are available for purchase both online and at the facility.
How can I reserve a storage unit at Extra Space Storage?
You can reserve a storage unit online through their website reservation link: https://www.extraspace.com/storage/facilities/us/texas/austin/6086/?cid=org::ld::yext&utm_source=yext&utm_medium=referral&utm_campaign=org::ld::yext
What payment methods does Extra Space Storage accept?
They accept American Express, Apple Pay, Cash, Check, Discover, MasterCard, and Visa.
Are there moving carts or dollies available at the facility?
Nearly all indoor storage units with hallway access have push carts available. Just ask the facility manager for assistance.
Which nearby restaurants can I visit before or after my storage visit?
Nearby restaurants include Chef Abby's Gourmet Kitchen, Capt Benny’s seafood restaurant and bar, and El Barquito 35 Mexican restaurant and bar for convenient dining options.
What accommodations are nearby if I need to stay overnight near Extra Space Storage?
The Courtyard By Marriott hotel is located nearby, providing convenient lodging options for customers.
Are there any convenient amenities like ATMs or gas stations close to Extra Space Storage?
Yes, RockItCoin Bitcoin ATM and BudgetCoinz Bitcoin ATM are nearby, as well as the Shell gas station with convenience store and ATM services.