Brand Certified
Extra Space Storage
4.6(356 reviews)
Certified by Extra Space Storage • Feb 22, 2026
Business Details
4500 S Congress Ave, Austin, TX
78745, United States
Certified by Extra Space Storage • Feb 22, 2026
(737) 304-8645
Certified by Extra Space Storage • Feb 22, 2026
https://www.extraspace.com/storage/facilities/us/texas/austin/6584/?cid=org::ld::yext&utm_source=yext&utm_medium=referral&utm_campaign=org::ld::yext
Certified by Extra Space Storage • Feb 22, 2026
About
Certified by Extra Space Storage • Feb 22, 2026
Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 4500 S Congress Ave in Austin, TX today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, ADA compliant, covered loading bay, deliveries accepted, non climate controlled units available, parking spaces, elevator access, wide drive isles, electricity available and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
- Credit cardAvailable
- DebitAvailable
Location
Certified by Extra Space Storage • Feb 22, 2026
Hours
Certified by Extra Space Storage • Feb 22, 2026
Reviews
4.6
356 reviews
5 stars
307
4 stars
12
3 stars5
2 stars3
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Monica and Sam received high praise for their exceptional customer service, being described as friendly, helpful, and attentive to customer needs.
Cleanliness
The facility is consistently noted for being clean, well-maintained, and organized, contributing to a positive customer experience.
Security Concerns
Several reviews raised serious concerns about security, citing incidents of theft and inadequate measures to protect stored items.
Pricing Issues
Customers expressed frustration over sudden price increases and perceived bait-and-switch tactics regarding rental rates.
- GOGabriel Oramas1 day ago1.0This storage doesn't deserve a freaky 4.6-star rating. How did my stuff get stolen from this storage property, and nobody supposedly didn't know or want to act like the lock that was on my storage wasn’t theirs? This is so unacceptable, and then they want to tell me and my girl that we can get $2000, like it's enough to cover up everything that was stolen from my storage. This is so unacceptable and isn't cool. I honestly believe this was an inside job, and you guys hire people who steal from your customers! Then they don't want to share the security camera footage with me, so I'm so angry and frustrated! I hope whoever did this, karma catches you.
- TSTina Soto1 day ago1.0This storage doesn’t even deserve one star. How can it have a 4.6-star rating when people's storage gets broken into and stuff gets stolen, and there aren’t any security cameras? This is unacceptable. They want to pay $2000, like that will cover all the valuable stuff that was taken. This is unacceptable. They act like the lock that was put on it wasn’t their lock . I honestly believe this is an inside job. You're hiring people who steal people's belongings, which is unacceptable!!! I hope the police really do their job and whoever stole gets karma !!! This isn’t cool at all. They want to say sorry, like nobody is in the office, do they??? I’m highly angry about how you guys handled this, and I really hope we find out who did it, because karma is going to catch up.
- JNjason newmarchFeb 17, 20261.0Bait and switch warning- As said in other reviews- They will raise your rent a lot within a few months of moving in - they doubled mine & they will do it without confirming you know about it (supposedly they only mail you a notice they don’t email or text you about it like they do on all other billing matters- so if you miss that mail or have moved you won’t know about it until you notice it in your bank statement months later)
- NMNick MollbergFeb 13, 20261.0YOUR UNIT WILL BE BURGLARIZED. This place is an absolute joke. They only keep video record for 7 days! Thieves cut our locks off and they didn't notice or notify us, despite their claims that they do regular inspections! The useless staff are dishonest, lazy, and do not care about your property at all. Totally unprofessional, and incapable of security your valuables. Any unit in this facility could be compromised with a 20 dollar pawn shop saw. Ridiculous.
- JQJosue QuintanaFeb 5, 20265.0⭐⭐⭐⭐⭐ I would like to leave an excellent review for Monica. She is without a doubt the kindest and most attentive person I have ever met. She helped me resolve all of my questions with great patience and professionalism. Her customer service was outstanding and truly made a difference. Thank you, Monica, for your help and for making everything so easy. Highly recommended!
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves Austin residents near South Congress, Garrison Park, St. Edwards, South Lamar, St. Edwards University, Franklin Park, and more.
What is the closest intersection to Extra Space Storage?
Extra Space Storage is located near the intersection of W Ben White Blvd and S Congress Ave.
Is Extra Space Storage close to any colleges?
Extra Space Storage is close to St. Edwards University.
Do you have drive-up storage units?
Yes! Whether you’re moving, storing a vehicle, or using commercial storage, drive-up access is one of the best storage features available at Extra Space Storage! Because you can pull a vehicle right up to your unit, it makes moving large, heavy items—like furniture or equipment—in and out of your unit much easier.
Do you offer climate-controlled storage units?
Most Extra Space Storage facilities offer climate-controlled storage units as an option for anyone storing temperature sensitive items, but there are also standard storage units that don’t include climate control.
Do you offer car storage solutions?
Yes, self storage is a great option for both short-term and long-term car storage! We offer indoor storage, outdoor storage, and even covered vehicle storage space for cars.
Brand Certified Facts from Extra Space Storage
Extra Space Storage partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: