Business Details
About
Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 4500 S Congress Ave in Austin, TX today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, manager living on site, exceptional security, ADA compliant, covered loading bay, deliveries accepted, non climate controlled units available, parking spaces, elevator access, wide drive isles, electricity available and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.6
337 reviews
5 stars
292
4 stars
12
3 stars5
2 stars3
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff, particularly Monica and Austin, received high praise for being friendly, helpful, and attentive to customer needs.
Cleanliness
The facility is consistently described as clean, well-maintained, and organized, contributing to a positive customer experience.
Security Concerns
There are significant concerns regarding theft and security, with multiple reports of break-ins and inadequate response from management.
Pricing Issues
Customers expressed frustration over sudden price increases and perceived bait-and-switch tactics regarding rental rates.
Overall Experience
Many customers reported a positive overall experience, highlighting the ease of setup and the helpfulness of staff, despite security concerns.
- TTtony tone3 days ago5.0MISS MONICA @ EXTRA SPACE STORAGE WENT ABOVE AND BEYOND TO SERVE ME AND MY COMPANY. I managed a small photography company for the fall season and used this location and a central hub storage unit for all my photographer and our equipment. Miss Monica at the front desk made sure I got the best available units and fit every specific request I had on a short notice. She was always around the facility working with a positive attitude and great energy maintaining this space. I HIGHLY recommend this location to use as a short term or long term storage unit.
- YRYaritza Rodriguez4 days ago5.0Sam was amazing and took the time to fix all my issues! I definitely recommend him and this location
- JLJuanita Lopez5 days ago5.0Monica was a big help to me i love this storage unit been with them for 4 years they definitely work with you .. no need to be rude just give them a call and they will definitely find a way to to make things easier.. thanks extra storage....
- YWyvette winsorNov 8, 20255.0Just had the most wonderful experience with Monica at the southCongresslocation. I was honestly thinking about shopping around for a different storage facility to save money. After my interaction with her I think I'll stick around a bit longer. What a difference one great employee does for your location.
- PRPhillip RamosNov 1, 20255.0Monica @Extra Space Storage space was very attentive to my needs and concerns about my unit. She resolved them and eased my mind. I haven has my unit for a long time now and I greatly appreciated she did for me. This is why I continue to use extra space storage.
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves Austin residents near South Congress, Garrison Park, St. Edwards, South Lamar, St. Edwards University, Franklin Park, and more.
What is the closest intersection to Extra Space Storage?
Extra Space Storage is located near the intersection of W Ben White Blvd and S Congress Ave.
Is Extra Space Storage close to any colleges?
Extra Space Storage is close to St. Edwards University.
Do you have drive-up storage units?
Yes! Whether you’re moving, storing a vehicle, or using commercial storage, drive-up access is one of the best storage features available at Extra Space Storage! Because you can pull a vehicle right up to your unit, it makes moving large, heavy items—like furniture or equipment—in and out of your unit much easier.
Do you offer climate-controlled storage units?
Most Extra Space Storage facilities offer climate-controlled storage units as an option for anyone storing temperature sensitive items, but there are also standard storage units that don’t include climate control.
Do you offer car storage solutions?
Yes, self storage is a great option for both short-term and long-term car storage! We offer indoor storage, outdoor storage, and even covered vehicle storage space for cars.
What are the access hours for Extra Space Storage?
Extra Space Storage is accessible daily from 6:00 AM to 10:00 PM, Sunday through Saturday.
How can I determine the right storage unit size for my needs?
Use the Storage Unit Size Guide provided by Extra Space Storage to estimate how many boxes and items like furniture or appliances fit into each unit size.
Do you offer climate-controlled and drive-up storage units?
Yes, Extra Space Storage offers both climate-controlled units and drive-up access units to accommodate various storage needs.
Is car storage available at Extra Space Storage?
Yes, they provide indoor, outdoor, and covered vehicle storage options for both short-term and long-term car storage.
Are packing supplies available for purchase at Extra Space Storage?
Yes, a variety of moving and packing supplies, including boxes, are available online and at the facility.
What payment methods are accepted at Extra Space Storage?
They accept American Express, Apple Pay, cash, check, Discover, invoice, Mastercard, and Visa as payment options.
Where is Extra Space Storage located?
Extra Space Storage is located at 4500 S Congress Ave, Austin, TX 78745, near the intersection of W Ben White Blvd and S Congress Ave.
Which nearby places can help me find Extra Space Storage?
Nearby points of interest include St. Edwards University and South Congress Ave; these landmarks can help you locate Extra Space Storage easily.
What local amenities can I visit near Extra Space Storage?
After your visit, you might enjoy grabbing a coffee at Third Coast Coffee Roasting Company or dining at San Juanita’s Tacos nearby.
Are there fitness centers or gyms close to Extra Space Storage?
Yes, Austin FIT Center and Ronny Lis BJJ & MMA gyms are located nearby, offering options for a workout before or after your storage visit.