Business Details
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Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 4500 S Congress Ave in Austin, TX today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, ADA compliant, covered loading bay, deliveries accepted, non climate controlled units available, parking spaces, elevator access, wide drive isles, electricity available and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
- Credit cardAvailable
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Location
Hours
Reviews
4.6
347 reviews
5 stars
302
4 stars
12
3 stars5
2 stars3
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Monica and Sam received numerous praises for their exceptional customer service, being described as friendly, helpful, and professional.
Cleanliness
The facility is consistently noted for being clean, well-maintained, and organized, contributing to a positive customer experience.
Security Concerns
Several reviews raised serious concerns about theft incidents and inadequate security measures, leading to dissatisfaction among customers.
Pricing Issues
Customers reported sudden price increases and concerns about bait-and-switch tactics, which negatively impacted their perception of the business.
- SSSarah2 days ago5.0I was locked out of my unit and Monica was very responsive and so helpful ! :)
- KDKaty dito4 days ago5.0Monica at the front desk is absolutely the best. Help me find a less expensive unit and made move in a breeze. Can’t recommend this location enough!
- JMJohn Moore6 days ago5.0I have a couple of units rented at this location. The staff has been very helpful and friendly. Monica is the best super helpful. I would recommend using this facility.
- MSMatt SilversDec 19, 20255.0Just leased a storage space at Extra Space Self Storage on South Congress. Process was super easy and prices are excellent. Mónica Peña was excellent to work with, super informative and made the process really easy. Highly recommended.
- ABAndrew BolisayDec 8, 20255.0Great experience with Extra Space here! I came here with a problem with my storage needs and Monica provided me with alternative and great storage solutions! She provided fantastic service, where I felt all of my needs were met. Would recommend working with Monica here in the future for any of your storage needs!
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves Austin residents near South Congress, Garrison Park, St. Edwards, South Lamar, St. Edwards University, Franklin Park, and more.
What is the closest intersection to Extra Space Storage?
Extra Space Storage is located near the intersection of W Ben White Blvd and S Congress Ave.
Is Extra Space Storage close to any colleges?
Extra Space Storage is close to St. Edwards University.
Do you have drive-up storage units?
Yes! Whether you’re moving, storing a vehicle, or using commercial storage, drive-up access is one of the best storage features available at Extra Space Storage! Because you can pull a vehicle right up to your unit, it makes moving large, heavy items—like furniture or equipment—in and out of your unit much easier.
Do you offer climate-controlled storage units?
Most Extra Space Storage facilities offer climate-controlled storage units as an option for anyone storing temperature sensitive items, but there are also standard storage units that don’t include climate control.
Do you offer car storage solutions?
Yes, self storage is a great option for both short-term and long-term car storage! We offer indoor storage, outdoor storage, and even covered vehicle storage space for cars.
What are the access hours for Extra Space Storage?
Extra Space Storage is accessible daily from 6:00 AM to 10:00 PM, Sunday through Saturday.
How can I determine the right storage unit size for my needs?
Use the Storage Unit Size Guide provided by Extra Space Storage to estimate how many boxes and items like furniture or appliances fit into each unit size.
Do you offer climate-controlled and drive-up storage units?
Yes, Extra Space Storage offers both climate-controlled units and drive-up access units to accommodate various storage needs.
Is car storage available at Extra Space Storage?
Yes, they provide indoor, outdoor, and covered vehicle storage options for both short-term and long-term car storage.
Are packing supplies available for purchase at Extra Space Storage?
Yes, a variety of moving and packing supplies, including boxes, are available online and at the facility.
What payment methods are accepted at Extra Space Storage?
They accept American Express, Apple Pay, cash, check, Discover, invoice, Mastercard, and Visa as payment options.
Where is Extra Space Storage located?
Extra Space Storage is located at 4500 S Congress Ave, Austin, TX 78745, near the intersection of W Ben White Blvd and S Congress Ave.
Which nearby places can help me find Extra Space Storage?
Nearby points of interest include St. Edwards University and South Congress Ave; these landmarks can help you locate Extra Space Storage easily.
What local amenities can I visit near Extra Space Storage?
After your visit, you might enjoy grabbing a coffee at Third Coast Coffee Roasting Company or dining at San Juanita’s Tacos nearby.
Are there fitness centers or gyms close to Extra Space Storage?
Yes, Austin FIT Center and Ronny Lis BJJ & MMA gyms are located nearby, offering options for a workout before or after your storage visit.