Extra Space Storage

4.9
455 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreBoat Storage FacilityRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 6512 McNeil Dr in Austin, TX today! Our large selection of storage units, drive up access, drive up units, all-hours access, climate controlled units, electronic gate access, manager living on site, exceptional security, deliveries accepted, non climate controlled units available, parking spaces, golf carts available, kiosk, wide drive isles, vehicles are allowed in drive-up units, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
6512 McNeil Dr, Austin, TX
78729, United States

Hours

Reviews

4.9
455 reviews
5 stars
425
4 stars
16
3 stars
7
2 stars
2
1 star
5

What are people saying?

AI-generated from recent customer reviews

Customer Service

Chanel and the staff received consistent praise for their friendly, helpful, and professional service, making the rental process smooth and enjoyable.

Facility Condition

The storage facility is noted for being clean, well-maintained, and secure, with effective surveillance and access controls.

Pricing Concerns

Some customers expressed dissatisfaction with price increases after signing leases, indicating a need for clearer communication regarding pricing policies.

Convenience

Customers appreciated the easy sign-up process, convenient access through the app, and the overall hassle-free experience of renting storage.

Staff Recognition

Chanel was frequently highlighted as an outstanding employee, with many reviews specifically mentioning her exceptional customer service and willingness to assist.
  • SS
    Sydnee Smith
    Oct 28, 2025
    5.0
    A real person! Just what I was needing to assist in real life decisions.
  • PP
    Primrose Problematic
    Oct 21, 2025
    5.0
    Pretty good experience all in all. I wouldn’t mind it being cheaper of course but the gate access through the app is really convenient and I never saw any rodents or any pests other than some harmless spiders. Customer service was always good. Dumpster on site but it’s locked up.
  • EW
    Eric Warren
    Oct 16, 2025
    5.0
    Customer friendly very good social skills pleasant experience. The woman at the front desk does her job well. Enjoy doing business God bless you
  • MA
    Mark Audino
    Oct 13, 2025
    5.0
    Extra Space has always been a convenient and well maintained storage facility. Staff is courteous and professional.
  • SY
    Sharonni Young
    Oct 8, 2025
    5.0
    I've had a great experience with extra storage place Chanel was very helpful. The facility is clean, well-maintained, and feels secure with their surveillance and access controls. Chanel has been friendly and helpful whenever I had questions or needed assistance. Pricing is fair and competitive, and I appreciate the flexible rental options. Move-in and move-out were both smooth and hassle-free. Highly recommend if you're looking for reliable storage in the area!

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.