Aptive Pest Control

Reviews

• JM

  Jennifer Momoh

  2 days ago
  5.0
  Thank you, Xavier Morales for your professionalism and attention to detail. You were very knowledgeable and easy to talk to. I felt extremely comfortable with your service through Apdive Pest Control, and I truly hope you’ll be the one to service us in the future. Hands down, you’re the best I’ve seen in a long time. Thank you again!
• FO

  Francisco Olvera

  Nov 14, 2025
  1.0
  I cancelled my account to consolidate services. I have yet to receive the receipt for the cancellation I need in order to receive a credit for the early termination fees. I’ve called their contact center numerous times and have not gotten anything resolved. For one, my address was never correct on the account. Then they say they sent the email through there system manually, and I don’t get it. The reps, who sound like they may be based outside of the US, say they cannot mail me my last invoice and receipt. Why is it so hard? I try to talk to supervisors and it’s the same. It’s unbelievable.
• CT

  Colby Taylor

  Nov 7, 2025
  5.0
  The reason I'm leaving a review today is because of the technician that was out here and the extra time he took to wait for me to get home so that he could treat the inside of my house and also while he was waiting he thoroughly went over my yard and made sure all the ant beds were treated. I have been on the fence with my service plan recently because of how many ants I still have in my yard they just seem to be there all the time no matter the treatment and I'm really hoping with this last technician that was here and the extra effort he put in that these ants can finally disappear so my kids complain they are without getting bit by ants.
• VG

  Vanessa Gorham

  Nov 5, 2025
  1.0
  Update as of 11/14/2025: If I could give separate reviews from Aptive as a company and the Technician I would love that, but unfortunately I cannot so I am leaving the 1 star for now. Let me make it very clear, the technician KWAN IS ABSOLUTELY AMAZING- major A+ for effort. Our serious issue of wasp in the house was still not been resolved as of yet. We know the wasp are coming in through the fireplace, but cannot figure out how they are getting in. Kwan legitimately made every effort to find out how they are getting into the fireplace. You could tell it bothered him so much to not be able to resolve the issue. He contacted his Operations Manager Shawn and he advised Kwan that he will come out to help try to figure this out. He is currently out of town but will be coming Monday, November 17th. I will keep updating my review throughout the process. All photos that I have taken over time with the time stamps is attached. *First appointment 11/5/2025 *Reservice appointment 11/7/2025 *Call with Cancellation Team 11/13/2025 *Reservice appointment 11/14/2025 The very first appointment I was supposed to be assured that the wasp problem IN OUR HOME would be taken care of. The tech was very nice, but obviously did not take care of everything that needed to be taken care of as the wasp have still been in our home daily. This was my main concern. I was not really going to be picky about anything else that was not handled, but because the wasp issue in our home has still not been resolved I am going to point out every thing that was not taken care of during the first visit on 11/5/2025- Wasp are still in the house, Wasp nest outside the home were not knocked off the home, spiders, along with their webs were left on the home as well. I cannot make it any clearer that I CANNOT have wasp in our home. I do not care what has to be done, but I need the wasp out. That was the original reason for us hiring a pest control company, otherwise I would not have hired Aptive or any pest control company. On 11/7/2025 we had a reservice as the wasp are still IN THE HOUSE. I made it very clear to this second tech that I need the wasp gone. He sprayed the top part of the chimney and said if there are any wasp in there this will kill them. We STILL have wasp IN THE HOUSE!!!! I am currently on the line with an Aptive Manger named McKyle in the cancellation department and he is assuring me that they are going to send someone back out on 11/4/2025 between 8-10AM to get on the roof and investigate the chimney, and remove any nests, if there are any. The manger is saying that if a nest is not found in the chimney I will need to call back for a "field care request" which is a team that comes out to find where the wasp are and where they are coming from. I am praying that this is all true statements and this gets taken care of, otherwise I will be cancelling with Aptive.
• WW

  William Wright

  Oct 29, 2025
  1.0
  Horrendous experience. Do yourself a favor and call ABC pest control instead. I had an emergence of asps (poisonous flannel moth catepillars) and needed a single treatment. After explaining this at length over the phone, a single service was scheduled only to have a the serviceman, Wyatt, show up knowing nothing about the reason for my call. He did not even know what an asp was and needed to call a colleague for recommendations on how to treat for them. He did, however, tell me about all the other things he intended to spray for, which I did not want or need. After the call, he recommended a spray which we learned together was toxic for my cats. I was foolish and signed a multipage service agreement in my front yard without reading the fine print, given it was provided to me at the time of our visit while Wyatt stood there with a sprayer, waiting. He neglected to share that this was an agreement for a 700 day service agreement with me that included a 200$ cancellation fee. I have attempted to cancel my service agreement multiple times (with a manager in South Africa), resigning myself to paying the fee, but I can't even get them to send me the invoice. I've never experienced anything like this and am at the point where I may need to send a cease and desist letter to cancel the service.

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