Business Details
About
Self-Storage Facility
At SpareBox Storage, we’re dedicated to making self storage easier than ever! Browse our available storage units online or use one of our on-site kiosks to quickly make a reservation. We have a wide range of units to choose from.
Want drive-up access so you can easily load and unload your items? Sure thing! Want to rest easy knowing your stuff is protected by gated access, security monitoring, and tenant insurance? Check, check, and check! Enjoy all this and more when you reserve your unit at our Canyon Drive self storage facility in Amarillo, Texas.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomNot available
- Wheelchair accessible seatingNot available
Location
Hours
Reviews
4.6
65 reviews
5 stars
54
4 stars
4
3 stars
1
2 stars
2
1 star
4
- JHJohnnie HancockNov 7, 20255.0I found it so difficult to make the storage payment online and/or by phone. I spoke with Lisanie who was able to set up an account for me, and I was then able to make the payment immediately. He was very patient and calm as he helped me with the process. Excellent customer service! Thank you.
- SOShanny OlivNov 7, 20255.0Like his job,both times ive had problems hes been a lot of help.
- DFDella FarrellOct 21, 20251.0I'd rather communicate privately, but I've not found any other way provided by the owners. Until last month, every interaction I've ever had with SpareBox employees in the last 7 months has been more than satisfying! Fees to pay an agent were waived whenever the phone system was down until September 25 when I tried to pay my bill late in the evening to avoid fees that come with every other payment option 🙃. Agents weren't available until the next day, September 26th. So, I spoke with Cheyenne at 5:05 pm CST on September 26th. She did not exhibit any understanding or reasoning. Her solutions did not fit with either my past experiences with SpareBox or today's experience with Jamile. She was going to charge me the $12 fee for paying through her even though it wasn't my fault that the phone system was down. I refused. She told me to pay the additional $2 credit card payment fee (as there's not a debit card option online), or to go to the kiosk on sight that I've never seen, which is not safe with so many homeless, some with mental health issues around the area. She told me there would be a $5 late fee the next day. She was dishonest when she told me she'd check with her supervisor, putting me on hold, returning to the line saying that the options she'd given me were indeed policy according to her supervisor, but then a few seconds later, she told me she hadn't spoken to her supervisor at all!🤦♀️ I asked to speak to a supervisor, but she stonewalled me. I told her that I'd just hang up & call back, that I would not drop it. I wouldn't give Cheyenne any stars. I spoke with Akela at 5:24 pm CST when I called back & asked to speak with a supervisor after telling her what Cheyenne had done. She said she'd sent a request for a callback from the supervisor & I could expect a call from Belize by 6 PM EST. I told her that I do NOT answer unknown phone numbers. I never got the call. I would give Akela 3 stars because I believe that she's the reason I even received a text dated, Monday, September 29 at 11:23 am CST saying "Hi Della – I understand you were hoping we could remove the late fee, but unfortunately our policies don’t allow us to waive it. Thank you for reaching out and checking in with us. SpareBox Storage There has been no effort to contact me to gather any information regarding this matter, which indicates money is desired for little service, little concern about the customers' experience with customer service representatives, and/or your reputation. I was very disheartened by that experience. It makes me want to take my business where I'm not forced to pay for paying my bill or am treated with such dishonest disrespect by non-American employees with no allegiance to our country or its American owners & owners who choose to stonewall paying customers by not providing adequate methods to communicate with people who pay for their lifestyle. We are paying for service that includes communication! Is your business truly doing so badly that there's a need to charge customers a measly $2 to pay their bill? Quite frankly, the practice makes SpareBox look weak, shaking my confidence in their current financial stability. Many businesses are passing their business expenses onto their customers who haven’t seen an increase in their incomes. Is this who SpareBox wants to be? Thank you for your prompt attention to this highly frustrating & unethical incident. It's about the principal & the money.
- AKAnjelica KeatingAug 20, 20255.0Shamoya was fantastic to deal with and very pleasant!
- XWXemnas WimberlyAug 18, 20255.0Bravo was extremely helpful and so sweet. Only took 3 minutes to solve my problem. Very efficient.
Frequently Asked Questions About SpareBox Storage
How do I rent a unit?
We offer three simple ways to rent a unit:
On our website: You may filter through our locations to browse available units. You may also create your reservation and process your move in, all conveniently online!
On location: All our locations (excluding SpareBox 0016 and SpareBox 0019) have a 24-hour on-site rental center with an easy-to-use kiosk. The kiosk will present all unit availability for the facility, and you easily create your reservation or move right in!
With customer service: If you need assistance, please call (833) 777-7273 and one of our customer service team members will be happy to assist you in finding the right unit.
How do I set up my online account?
From the home page, click the red Register button in the upper right-hand corner:
Select your state.
Select your facility location.
Enter your last name and unit number, exactly as they appear on your invoice or receipts. Note: Be sure to include any prefixed 0’s, or if you are in an accessible unit, be sure to include “ADA” after your unit number.
After entering your last name and unit number, you will be prompted to set a password and a security question for your account.
How do I make a payment?
SpareBox offers four ways to make a payment and set your account up for autopay:
On our website:
-Log into your account
-Select Units and Payments
-Select View Information
-Select Pay Now
-You will then be prompted to “Enable Automatic Monthly Payments?”
-By selecting Yes, SpareBox will enroll you into auto payments that will automatically process each month on your due date.
-By selecting No, SpareBox will process your payment as a one-time only payment.
-After you accept or decline autopay, you will be prompted to make a payment.
At the facility:
-Our on-site rental centers offer 24-hour accessible kiosks where you may make a credit/debit card payment, as well as sign up for autopay.
Over the phone:
-Call (833) 777-7273, option 2, to speak with our customer service team.
Mail a check or money order:
-If you would like to pay by check or money order, please send your check with your SpareBox location and unit number in the memo line to: SpareBox Storage, P.O. Box 1020, Denver, CO 80201.
How do I set up auto pay?
You may set up autopay any time you make a payment by phone, website, or kiosk.
Can I pay with cash?
No, we do not accept cash payments. We encourage customers that normally prefer cash to purchase prepaid debit cards, which are available at most grocery stores, pharmacies, and convenience stores.
Why do I need to have insurance coverage for my unit?
Many tenants ask why we require tenant insurance or a protection plan. In our decades of self-storage experience, we have witnessed too many instances of tenants losing their valuables without recourse. Events like fires, natural disasters, and burglary, while rare, can leave a tenant with nothing when there is no insurance or protection plan in place.
Where do I send my proof of homeowners or renters insurance?
You may send a copy of your insurance declaration page to customer@spareboxstorage.com, or mail a copy to: SpareBox Storage, P.O. Box 1020, Denver, CO 80201.
What does contactless mean?
SpareBox is a contactless operation, meaning there is no on-site property manager. This is to increase the safety of our customers and our team members. We highly encourage you to utilize our website or our on-site kiosk for rentals, payments, and to manage your SpareBox account.
If you need assistance with a lock cut or a maintenance request, please call (833) 777-7273 and we will gladly make an appointment with a property manager.
What is the vacate policy?
SpareBox makes moving out simple! No written requirements or 30-day notice demands—just make sure your unit is empty, clean, and ready for the next customer. To inform us of your move-out, simply move-out online, call and let us know, or email us as customer@spareboxstorage.com.
How do I move out?
Once you are ready to move out, you can process the move-out through your online account, kiosk, or by phone. All SpareBox leases are month-to-month.
Note: If you move out at the beginning or middle of your billing cycle, you will not be refunded prorated rent. For that reason, we encourage move-outs to take place at the end of your billing cycle.
After scheduling your move out, be sure you remove all of your belongings and make sure your unit is clean and ready for the next customer.
It may take a few days for our property manager to verify your move-out, so disregard any automated notices you may receive shortly after you vacate.
What do I need to store my vehicle?
If you are storing a vehicle, motorcycle, boat, RV or trailer, you will need to provide us with proof of insurance and proof of ownership.
To send proof of insurance and ownership, please send a copy of your insurance declaration page, driver’s license, and registration to customer@spareboxstorage.com.
Is my rate guaranteed for the lifetime of my rental with SpareBox?
Your rate is not guaranteed for the lifetime of your rental. Periodically, we find it necessary to make adjustments to rates based on several factors including property improvements and to keep up with the rising cost of doing business. We send notifications 30 days before any rates change. You would have received this notice in the mail or by email.
What does climate-controlled mean?
Climate-controlled units are great for curbing extreme temperatures in the hot summer months and the cold winter months. These units have a typical range between 55º and 85º F. While not air conditioned the way your living room might be, these units will ensure your stored belongings won't be exposed to freezing or extreme heat.
Can I drop off my mobile storage unit at the facility? (PODs, Pack-Rat, U-Haul)
We do not offer or allow services like mobile storage, and we do not allow mobile storage to be dropped off on the premises of our facilities.
What are the access hours for SpareBox Storage?
SpareBox Storage is open every day from 5:00 AM to midnight (00:00).
How can I rent a storage unit at SpareBox Storage?
You can rent a unit online through the website, at the on-site 24-hour rental kiosk, or by calling customer service at (833) 777-7273 for assistance.
What payment options are accepted by SpareBox Storage?
SpareBox Storage accepts American Express, Discover, MasterCard, Visa, and check payments. Cash is not accepted.
Is insurance required for my storage unit at SpareBox Storage?
Yes, tenant insurance or a protection plan is required to safeguard your belongings against events like fires, natural disasters, and burglary.
How do I set up an online account with SpareBox Storage?
Go to the home page, click the red Register button, select your state and facility, and enter your last name and unit number as they appear on your invoice. Then set a password and security question.
What is the vacate or move-out policy at SpareBox Storage?
You may move out anytime without written notice; just ensure your unit is empty and clean. Move-out can be processed online, via kiosk, or by phone.
Is SpareBox Storage wheelchair accessible?
Yes, SpareBox Storage has a wheelchair accessible entrance, but its seating and restrooms are not wheelchair accessible, and restrooms are unisex and not available onsite.
What nearby places might be useful for SpareBox Storage customers?
Nearby you can find automotive services like G & M Farnsworth Transmissions and NAPA Auto Parts, useful if you are moving vehicles into storage. Also, Waffle House is close by for a meal before or after your visit.
How can I use nearby automotive services when storing a vehicle at SpareBox Storage?
Nearby businesses such as Summit Truck Group and Roberts Truck Center can provide automotive repairs or parts, which is convenient if you need maintenance on your vehicle stored at SpareBox Storage.
Are there any nearby places to help with moving or building supplies?
Yes, nearby stores like A1 Building Supply and Fastenal offer building and hardware supplies, which can be handy if you need materials for organizing or securing your storage unit.