Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Amarillo, TX is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,737 reviews
5 stars
944
4 stars
427
3 stars
153
2 stars
54
1 star
159
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees were praised for being helpful, while others were criticized for being unresponsive or rude.
Product Availability
Customers noted issues with product availability and organization within the store, leading to difficulty in finding items.
Delivery Issues
Numerous complaints about delivery problems, including missed appointments and poor communication regarding delivery status.
Return Policy
Frustration expressed over the strict return policy and difficulties in processing returns.
Store Cleanliness
Generally positive feedback on store cleanliness and organization, with some customers appreciating the decor.
- CBChristina Bane2 days ago1.0I bought a fridge off the floor and had delivery set up. They turned around and sold it to someone else the same day. Was able to get money back but not very happy
- MAMichael AustinDec 18, 20251.0they sold me a broken ac, and would not take it back 3 days later. said the return policy is 40 hours. i wont make the mistake of making large purchased her again.
- MHMike HicksDec 7, 20255.0Had what I needed got in an got out an helpful employees.
- WCWilliam cookeNov 23, 20253.0Collecting all from my list, get to the register, check out. Make it home 2 hours away to discover I forgot to tell the clerk a ring spotlight camera was brought to the front for me... I understand the need to reduce theft, but perhaps give a slip to put in your basket so when you get to the checkout you remember to get your items already waiting for you. I have a hard enough time remembering what I'm there for when I ask for it, yet alone to ask a second time...
- ACAnna CabralesOct 29, 20255.0Excelente
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Amarillo?
You can find a wide range of products including appliances, bathroom supplies, building materials, electrical, flooring, garden tools, grills, hand tools, heating & cooling products, kitchen items, lighting, lumber, paint, patio furniture, plumbing supplies, storage solutions, tools, washers & dryers, and windows & doors.
What are the store hours for Lowe's Home Improvement in Amarillo?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed and others with reduced hours.
Does Lowe's offer installation services for purchased products?
Yes, Lowe's offers a variety of installation services including for appliances, countertops, cabinets, flooring, doors, HVAC, lighting, windows, and more.
Can I order online and pick up my items in the store?
Yes, Lowe's offers in-store pickup and delivery services for customer convenience.
How do I check the status of an online order at Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. Email updates are also sent if your order status changes.
What payment methods are accepted at Lowe's Home Improvement in Amarillo?
They accept American Express, cash, check, Diners Club, Discover, Mastercard, and Visa credit cards.
Can I return or exchange items at Lowe's and what is the policy?
Most items can be returned within 90 days. For purchases made online, returns can be started online. In-store returns require proof of purchase at the customer service desk.
Which nearby restaurants can I visit before or after shopping at Lowe's Amarillo?
Nearby options include Burger King, Little Caesars Pizza, Chili's Grill & Bar, Rib Crib barbecue, and It's Just Wings for a variety of fast food and casual dining choices.
Are there any nearby services for quick key and locksmith needs near Lowe's Amarillo?
Yes, minuteKEY is located nearby and offers key and locksmith services, convenient if you need to copy keys or get lock-related assistance while shopping at Lowe's.
What shopping options are available near Lowe's Amarillo for a one-stop shopping experience?
Nearby Walmart Amarillo - S Coulter St offers grocery, office equipment, and other retail needs, making it convenient to combine your visit with Lowe's for a comprehensive shopping trip.