Brand Certified
Lowe's Home Improvement
4.1(1881 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
5000 South Coulter Street, Amarillo, TX
79119, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(806) 353-2003
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/TX-Amarillo/0270
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Amarillo, TX is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
1,881 reviews
5 stars
1,023
4 stars
446
3 stars
171
2 stars
61
1 star
180
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported poor service, long wait times, and unresponsive staff.
Delivery Issues
Numerous complaints about delivery services, including damaged items, missed deliveries, and poor communication regarding delivery schedules.
Product Availability
Customers noted a good selection of products but expressed frustration over items being out of stock or mislocated within the store.
Store Experience
The store is generally clean and well-organized, with some customers appreciating the helpfulness of staff, though others found it difficult to find assistance.
- EBEd BurdenFeb 16, 20265.0Drove from Guymon to Amarillo yesterday 2-15-2026 to pick up material for our deck. Had several carts full of lumber and other items. Was standing by the register when they were ringing everything up and I heard the guy call out the number of all the items I had picked up. Every thing he called out was exactly what I had loaded on the carts. A little over 2000 dollars worth of items. The 2 guys pushed all of the carts outside and loaded everything on the trailer for me. I tied it all down and headed home. Wasn't until we were a few miles from home when I noticed on the ticket I was charged for 48 2x4x12s instead of the 24 I picked up. I called the store at 8am this morning and the guy told me he would look at the cameras and get back to me. Hopefully they call soon. I wish I had looked before we drove off but I knew the total was going to be close to the 2000 dollar mark and I heard him say 24 2x4s when he was scanning everything. The help loading everything was great and as soon as they make this right I will give them a 5 star rating. They called me back Wednesday afternoon and had already credited the amount back on my card. The guy was super nice and apologized for the mistake and for not getting back with me on Monday after I called. Great customer service
- CCCristalFeb 10, 20261.0Yalls delivery service is horrible. The third party yall hire to deliver appliances to houses do not care. Looks like they hire anybody for the job inexperienced and they damage the expensive appliances that customers pay alot of money for. Store is irresponsible and cannot get right appliances delivered or exchanged when the one delivered get damaged.
- OHOthman HasanJan 21, 20261.0Worst customer service services ever u will have there never again I was stupid to go there instead like usual to Home Depot’s never again
- TOTonny OlivasJan 14, 20265.0Todo bien buenos deals en herramienta
- CBChristina BaneJan 10, 20261.0I bought a fridge off the floor and had delivery set up. They turned around and sold it to someone else the same day. Was able to get money back but not very happy
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Amarillo?
You can find a wide range of products including appliances, bathroom supplies, building materials, electrical, flooring, garden tools, grills, hand tools, heating & cooling products, kitchen items, lighting, lumber, paint, patio furniture, plumbing supplies, storage solutions, tools, washers & dryers, and windows & doors.
What are the store hours for Lowe's Home Improvement in Amarillo?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed and others with reduced hours.
Does Lowe's offer installation services for purchased products?
Yes, Lowe's offers a variety of installation services including for appliances, countertops, cabinets, flooring, doors, HVAC, lighting, windows, and more.
Can I order online and pick up my items in the store?
Yes, Lowe's offers in-store pickup and delivery services for customer convenience.
How do I check the status of an online order at Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. Email updates are also sent if your order status changes.
What payment methods are accepted at Lowe's Home Improvement in Amarillo?
They accept American Express, cash, check, Diners Club, Discover, Mastercard, and Visa credit cards.
Can I return or exchange items at Lowe's and what is the policy?
Most items can be returned within 90 days. For purchases made online, returns can be started online. In-store returns require proof of purchase at the customer service desk.
Which nearby restaurants can I visit before or after shopping at Lowe's Amarillo?
Nearby options include Burger King, Little Caesars Pizza, Chili's Grill & Bar, Rib Crib barbecue, and It's Just Wings for a variety of fast food and casual dining choices.
Are there any nearby services for quick key and locksmith needs near Lowe's Amarillo?
Yes, minuteKEY is located nearby and offers key and locksmith services, convenient if you need to copy keys or get lock-related assistance while shopping at Lowe's.
What shopping options are available near Lowe's Amarillo for a one-stop shopping experience?
Nearby Walmart Amarillo - S Coulter St offers grocery, office equipment, and other retail needs, making it convenient to combine your visit with Lowe's for a comprehensive shopping trip.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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