Furniture Row

Reviews

• BB

  Brandon B

  2 days ago
  5.0
  Great experience, Charles was there to answer my questions and get everything I needed. The furniture is great quality and priced well. Will definitely be back.
• AA

  AJ

  Jan 3, 2026
  1.0
  My family went in 12/16/25 and ordered a dining set, two dressers, a couch, and 2 recliners. We were told that it would take 2-3 weeks for delivery and there would be no delivery fee due to it taking so long. Around 2 weeks into the wait period we called and were told the couch and table were in store but the rest of our order had not arrived. I find it odd that it wouldn't be all together, considering it was all ordered at the same time but anyways. Almost another week passes by and we call to see if they have any updates, because you know they say that keeping the customer informed is an important thing to them but you have to be the one calling them, we have received ZERO communication or updates from them at all via email, call, or text. It's going onto the end of the 3 week now after being told it would be 2-3 weeks, though the store supervisor wanted to argue that it hasn't been three weeks "since it's not Tuesday yet" (mind you that is literally 3 days away from being 3 weeks of waiting and they don't even know if our furniture is even on the truck coming this Monday!) They give us the same response that we keep receiving "It MAY be here with the next truck load. Maybe. Maybe it will be delivered (insert day) but we can't guarantee it, we don't know what is on the trucks." What do you mean there is no guaranteed delivery date and absolutely NO tracking information available for a customer's order when they have spent over 7k on your furniture? But you want to call yourselves the "biggest furniture company in america"??? I've had better tracking information for a damn ebay order by a private seller than that. We inquired if the couch itself could at least be delivered on its own since we have spent 2.5 weeks sitting on camp chairs after moving and were told it would be an "additional delivery fee" so we asked to verify if there was an original delivery fee after we were told there would not be one and the guy said "What do you mean there's no delivery fee?" and had to put us on hold to ask his manager if we had a delivery fee or not. Hoping it does not end up that we do. When asking for the upper management while speaking to the stores manager, he refused to comply with any information and said he is the highest it goes. We asked if he owns the company and he said no but would not tell us who is above him for further information. Customer service here is beyond lacking and needs to develop a tracking system (though I call BS on not having one, every semi has a GPS system and if your truck was stolen or lost you would HAVE to have a way to locate your product!) but obviously you don't want to do that so you aren't "liable" for when it takes 1-2 months to deliver your product. Don't put on your website multiple times that your local store can provide accurate order information if all we recieve is "maybe" and "i don't know" when all we are asking is when our order will be in.
• VV

  Vibes

  Jan 1, 2026
  5.0
  Love my people here at furniture Row always helping me out and making things easy to understand. Finally started the process of buying my wife her dream sectional. Thank yall so much. Happy New Year❤️‍🔥
• RB

  Rudy Bratcher

  Dec 31, 2025
  5.0
  Alexandra was helpful and knowledgeable about the store inventory. Helped us to locate the type of items we were shopping for and then let us alone to talk it over and make a decision about which of the choices best fit our needs. Got what was needed in less than 30 minutes. 😊😊😊
• BB

  Blake Benson

  Dec 28, 2025
  5.0
  Went in to look for some living room furniture and we were quickly greeted by Alex! She was extremely sweet and helping answer all of our questions we had! She did not rush us or make us feel that we were an inconvenience. We eventually walked out purchasing two wonderful recliner chairs for our living room. I would definitely recommend Ashley furniture if you’re looking for good furniture and great customer service

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