La-Z-Boy Allen

Reviews

• SS

  Sondra Scott

  Apr 14, 2026
  4.0
  Purchased a "special order" recliner from Lazy Boy. The sales team was great; I really enjoyed working with Casey. There was almost too many fabric options for me, but Casey was very patient. The only challenge for me was the pricing process. It seems there were 3-4 books/list that had to be reviewed before pricing the chair. It was NOT transparent at all, and left me feeling, "...did I get the best price...". So i suggest asking questions if you get to the pricing point. Other than that, a great experience!
• FR

  Ford Richards

  Mar 6, 2026
  1.0
  The warranty is not nearly as good as they make it sound when they are trying to sell you furniture. Started having issues with our recliner squeaking very loudly (which means we can’t rock our baby to sleep in it) about 6 months into owning it. We tried to contact customer support and they had us going in circles telling us we needed to contact a different person each time. More than a year later and finally someone tells us that they won’t fix it. Feels just as cheap as the last chair we had from wayfair but twice as expensive.
• LB

  Laura Bedard

  Feb 16, 2026
  2.0
  Service is non existent. We have a brand new table with stripped screw in chair and can't get it fixed after repeated attempts. We're even purchased warranty.
• ES

  Elizabeth Shockley

  Feb 10, 2026
  5.0
  Casey was so very helpful in our quest to find the perfect loveseat recliner that met all of our needs. He was especially helpful in explaining all the details and options available with our purchase. He was very friendly and professional as well!
• TT

  texan2k

  Jan 22, 2026
  5.0
  My recent experience at the Allen La-Z-Boy was exceptional from start to finish. I first met with Tyler to discuss replacing a couch and two recliners. I knew the specific items I wanted but needed to get updated information on color choices and various add-ons. Tyler was so helpful and patient! He is professional, friendly with excellent product knowledge. This saved me a lot of time in the middle of an home interior update. Moving into 2026 I didn’t expect the furniture to arrive so soon, but it did in pristine condition. The delivery men, Jose and his assistant, were very efficient and extra careful in moving the old furniture to the garage and moving in the new furniture. The dispatch software used is excellent. You know where they are every moment of your delivery day, and get a telephone call when you are the next stop. I’ve been a La-Z-Boy customer for over 40 years. I still have my first recliner from 38 years ago. The Allen store under Tyler’s leadership, back-office support and delivery was outstanding. I hope management reads this and recognizes those who are doing great work for the company every day.

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