Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Allen, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,318 reviews
5 stars
750
4 stars
274
3 stars
84
2 stars
49
1 star
161
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees received high praise for their helpfulness, while others were reported as unhelpful or rude.
Staff Availability
Frequent complaints about understaffing and difficulty finding employees to assist customers.
Product Issues
Customers reported issues with product returns and order fulfillment, leading to dissatisfaction with the service.
Store Environment
The store is generally well-stocked and organized, but some customers noted a lack of cleanliness and maintenance.
Pricing Concerns
Some customers found prices to be higher than competitors, leading to frustration when seeking assistance or price matching.
- FRFarzad Rostam1 day ago1.0Manger and customer service employee make fun of the Lowe’s customer,wow.i can not believe this. After I talk to manger in duty. I find out is acceptable in their environment. I never go back and spend penny there. What is going in there?
- PPPamela Pantea4 days ago5.0I was trying to leave a survey from the receipt, but it would not let me. Kevin in the paint department was very helpful. He actually came up to me after he finished with another customer asked me if I needed help, which I did. I haven't had customer service like that in Lowes for over 10 years!!! I usually have to hunt someone down. He was awesome, I'm coming back tonight to buy the paint. Also, when I went up to the self-check-out, Meg immediately started to help me check out, she was very kind and professional!
- MWMelinda Whirley5 days ago3.0Worst mistake purchasing a vacuum from Lowe’s! “Just go direct” - it comes with a warranty if you buy direct. I purchased a vacuum for a total of $411 that should have lasted a few years. Broke on day 90, store sends me back to the manufacturer who wants me to pay for the part. If I had purchased direct they would have overnighted me the part. anyways … now want me to pay for the part that broke. Anyways just a lesson, I learned.
- EMEduardo Montemayor5 days ago1.0Charles, the supervisor, was not helpful when I tried to return my items. He was very aggressive and did not have the patience nor the courtesy to point me in the right direccion. He showed that he didnt want to help. When I asked him a question of where else the item could be sold, he said he didnt know or care. Check the cameras, exact words. Very rude attitude for a supervisor I was scrolling in the most recent reviews and they are all negative. The customer care/support is lacking big time in the store. Won't be shopping here again
- TTterry tianNov 3, 20252.0I shopped Lowe’s more since the Lowe’s credit card, even the price is similar as HD after 5% off. Today I did curbside pickup, one lady push a cart out al, scan code and left… I have to load all stuff by myself
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Allen, TX offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Allen, TX?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with closures on Thanksgiving and Christmas day.
Does Lowe's Home Improvement in Allen, TX offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. You will receive email updates if your order status changes.
What payment options are accepted at Lowe's Home Improvement in Allen, TX?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's provide installation services for products purchased?
Yes, Lowe's offers various installation services including appliances, flooring, cabinetry, doors, lighting, roofing and more to assist with your home projects.
Are there nearby places where I can get propane if I’m shopping at Lowe's in Allen, TX?
Yes, Blue Rhino Propane Exchange is nearby, providing convenient propane refills which you might need especially if you purchase grills or outdoor equipment from Lowe's.
If I need a new key or locksmith services, are there any nearby options around Lowe's in Allen, TX?
MinuteKey and Minute Key are nearby locksmith services conveniently located close to Lowe's for all your key duplication and lock needs.
Can I find dining options near Lowe's Home Improvement in Allen, TX?
Yes, several restaurants such as Torchy's Tacos, Pei Wei Asian Kitchen, Papa Murphy's Take 'N' Bake Pizza, and Jason's Deli are nearby, allowing you to enjoy a meal before or after your shopping trip.
How do I return or exchange items bought at Lowe's?
Most items can be returned within 90 days. For online purchases, start a return via your Order History online before shipping the item back. For in-store returns, bring proof of purchase to the customer service desk.