Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Allen, TX offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,332 reviews
5 stars
762
4 stars
275
3 stars
84
2 stars
49
1 star
162
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were reported as rude or unhelpful, leading to frustration among customers.
Delivery Issues
Several customers experienced significant delays and miscommunication regarding delivery and installation of products, resulting in dissatisfaction.
Staff Availability
Many reviews highlighted a lack of staff presence on the sales floor, making it difficult for customers to find assistance when needed.
Product Selection
Customers appreciated the wide selection of products available, particularly in home improvement and garden supplies.
Checkout Experience
The self-checkout system was criticized for being the primary option, with customers expressing a desire for more traditional cashier services.
- PNPeyton Nelson3 days ago5.0I GOT A GINORMOUS PICKLE (DOG TOY) HERE FOR MY CHOCOLATE LAB! Very pleasantly surprised by my findings
- LCLakesha Christ4 days ago5.0Great place to shop amazing deals and prices
- MBMichele BrownJan 3, 20264.0Great selection!
- BRBounce N Water Party rentalsDec 16, 20251.0Ordered a new washer and drier set on the 8th, to be delivered the 16th. I get a text from Lowe’s on the 15th asking if the 16th is still good for delivery, I confirmed. I remove my washer and drier in prep for the new ones. I don’t get any text or call after and my order doesn’t show they changed it to the 23rd. Two days before Christmas when I’m out of town? Why text me to confirm and not show up? Why delay the delivery last second a whole week?! If they messed up shouldn’t they get it here asap not make me wait a week? Horrible experience really made my life harder for no reason. Thanks for nothing Lowe’s only waited 10 years for a new washer and drier set just for yal to end up making me want to cancel it all…. Just found out it wasn’t in inventory. So they confirmed a delivery for something that wasn’t in stock and then didn’t tell me they rescheduled it.
- BBBarbaraNov 30, 20255.0I went in the store to get something for my daughter and it was kind of complicated and the two women at the front were so amazing that you ought to give them a raise !! going to Lowe’s is not the most exciting for a woman, but they made it a lot of fun. So I’m going to give a shout out , and a huge thank you for making my night fun while purchasing an outside electric heater lol . Many thanks to irene and Karina . I’ve had my own businesses and good employees are hard to find, especially in Texas. Those two are gems.. The store also has a nice selection, but I’m mainly writing a review because of those two.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Allen, TX offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Allen, TX?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with closures on Thanksgiving and Christmas day.
Does Lowe's Home Improvement in Allen, TX offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. You will receive email updates if your order status changes.
What payment options are accepted at Lowe's Home Improvement in Allen, TX?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's provide installation services for products purchased?
Yes, Lowe's offers various installation services including appliances, flooring, cabinetry, doors, lighting, roofing and more to assist with your home projects.
Are there nearby places where I can get propane if I’m shopping at Lowe's in Allen, TX?
Yes, Blue Rhino Propane Exchange is nearby, providing convenient propane refills which you might need especially if you purchase grills or outdoor equipment from Lowe's.
If I need a new key or locksmith services, are there any nearby options around Lowe's in Allen, TX?
MinuteKey and Minute Key are nearby locksmith services conveniently located close to Lowe's for all your key duplication and lock needs.
Can I find dining options near Lowe's Home Improvement in Allen, TX?
Yes, several restaurants such as Torchy's Tacos, Pei Wei Asian Kitchen, Papa Murphy's Take 'N' Bake Pizza, and Jason's Deli are nearby, allowing you to enjoy a meal before or after your shopping trip.
How do I return or exchange items bought at Lowe's?
Most items can be returned within 90 days. For online purchases, start a return via your Order History online before shipping the item back. For in-store returns, bring proof of purchase to the customer service desk.