Business Details
About
Furniture StoreHome FurnitureChairsCustom Furniture
La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.
Location
Hours
Reviews
4.2
171 reviews
5 stars
122
4 stars
16
3 stars
5
2 stars
5
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of the sales staff, particularly mentioning individuals like Tyler, Jordan, and Sherry for their attentive service.
Product Quality
Several reviews expressed dissatisfaction with the quality of La-Z-Boy furniture, citing issues with durability and repairs, leading to disappointment among customers.
Delivery Issues
Numerous customers reported significant delays in receiving their furniture, with some waiting over six months for orders, leading to frustration and dissatisfaction.
Pricing Concerns
Customers frequently mentioned high prices, with some feeling that the quality did not justify the cost, while others noted competitive pricing for the quality offered.
Mixed Experiences
While many had positive experiences with sales associates, there were also reports of rude service and poor handling of customer complaints, indicating inconsistency in customer experiences.
- NBNoe BeltranNov 15, 20255.0Sherry was amazing. Go see her!
- MRMichele RiceNov 8, 20255.0Very helpful. No pressure
- MBMichael BowenOct 9, 20251.0Lazyboy couches are a low quality . Always go to other furniture stores with the same quality but half the price
- DDDavid B. DennistonOct 7, 20255.0I was greeted by a very helpful and courteous salesman, Tyler Sparks. He asked about the products I was looking to see. I replied that I was a lifelong La-Z-Boy owner and I wanted a new chair with electric drive and in leather like my 15-year-old manual chair for tall recliners. He showed me those recliners. I tested a nice brown leather (similar to my manual) electric remote-controlled recliner. Taylor quoted the prices of the two finalists and commented on the difference between the two (very informative and helpful). I made my decision based on his advice and my budget and my tastes for brown color. Within only 30 minutes in the store at the Allen Outlets location, I had found and purchased my new favorite recliner. Tyler even suggested I donate the chair being replaced to a Veterans "chairity" (pun intended). His composure, knowledge, and expression with the customer will have me be a future customer Furthermore, I will recommend my friends to the La-Z-Boy products at this location and especially to see Tyler Sparks. This was my best experience today after a long day shopping for various things around Allen, Fairview, and Plano. Photo is the 15yr old Manual Chair I match with an electric powered recliner.
- LBLynda BottemJul 31, 20252.0Themanager was very nice but the prices,,,, ugh. Way to high. Even with the sale. Too much$.
Frequently Asked Questions About La-Z-Boy Allen
What types of furniture does La-Z-Boy Allen offer?
La-Z-Boy Allen offers recliners, chairs, sofas, sectionals, loveseats, ottomans, tables, sleepers, and home accessories.
Does La-Z-Boy Allen provide delivery services for purchased furniture?
Yes, La-Z-Boy Allen offers delivery services for their products.
What are the store hours for La-Z-Boy Allen?
La-Z-Boy Allen is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 12:00 PM to 6:00 PM.
Is proof of COVID-19 vaccination required to shop at La-Z-Boy Allen?
No, proof of vaccination is not required to visit La-Z-Boy Allen.
What payment options are accepted at La-Z-Boy Allen?
La-Z-Boy Allen accepts payment via Check, Discover, MasterCard, and Visa.
Does La-Z-Boy Allen offer any design services?
Yes, La-Z-Boy Allen offers in-home design services to help customers create their dream home look.
Where is La-Z-Boy Allen located?
La-Z-Boy Allen is located at 2255 N Central Expressway, Allen, TX 75013, USA.
What nearby shopping options are available close to La-Z-Boy Allen?
Nearby shopping options include Gap Outlet - Allen Premium Outlets, Columbia Factory Store, White House Black Market, and Kate Spade Outlet among others, ideal for customers looking to shop before or after visiting La-Z-Boy Allen.
Are there any food options near La-Z-Boy Allen for a quick meal while shopping?
Yes, So-Cal Tacos food truck and Mini Donuts shop are nearby, offering convenient food and dessert options for customers visiting the area.
What family-friendly attractions are close to La-Z-Boy Allen?
Chuck E. Cheese arcade is nearby, providing a fun family-friendly activity for customers and their children to enjoy before or after shopping at La-Z-Boy Allen.