La-Z-Boy Allen

4.2
171 reviews

About

Furniture StoreHome FurnitureChairsCustom Furniture
La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.

Location

La-Z-Boy Allen
2255 N Central Expressway, Allen, TX
75013, United States

Hours

Reviews

4.2
171 reviews
5 stars
122
4 stars
16
3 stars
5
2 stars
5
1 star
23

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and professionalism of the sales staff, particularly mentioning individuals like Tyler, Jordan, and Sherry for their attentive service.

Product Quality

Several reviews expressed dissatisfaction with the quality of La-Z-Boy furniture, citing issues with durability and repairs, leading to disappointment among customers.

Delivery Issues

Numerous customers reported significant delays in receiving their furniture, with some waiting over six months for orders, leading to frustration and dissatisfaction.

Pricing Concerns

Customers frequently mentioned high prices, with some feeling that the quality did not justify the cost, while others noted competitive pricing for the quality offered.

Mixed Experiences

While many had positive experiences with sales associates, there were also reports of rude service and poor handling of customer complaints, indicating inconsistency in customer experiences.
  • NB
    Noe Beltran
    Nov 15, 2025
    5.0
    Sherry was amazing. Go see her!
  • MR
    Michele Rice
    Nov 8, 2025
    5.0
    Very helpful. No pressure
  • MB
    Michael Bowen
    Oct 9, 2025
    1.0
    Lazyboy couches are a low quality . Always go to other furniture stores with the same quality but half the price
  • DD
    David B. Denniston
    Oct 7, 2025
    5.0
    I was greeted by a very helpful and courteous salesman, Tyler Sparks. He asked about the products I was looking to see. I replied that I was a lifelong La-Z-Boy owner and I wanted a new chair with electric drive and in leather like my 15-year-old manual chair for tall recliners. He showed me those recliners. I tested a nice brown leather (similar to my manual) electric remote-controlled recliner. Taylor quoted the prices of the two finalists and commented on the difference between the two (very informative and helpful). I made my decision based on his advice and my budget and my tastes for brown color. Within only 30 minutes in the store at the Allen Outlets location, I had found and purchased my new favorite recliner. Tyler even suggested I donate the chair being replaced to a Veterans "chairity" (pun intended). His composure, knowledge, and expression with the customer will have me be a future customer Furthermore, I will recommend my friends to the La-Z-Boy products at this location and especially to see Tyler Sparks. This was my best experience today after a long day shopping for various things around Allen, Fairview, and Plano. Photo is the 15yr old Manual Chair I match with an electric powered recliner.
  • LB
    Lynda Bottem
    Jul 31, 2025
    2.0
    Themanager was very nice but the prices,,,, ugh. Way to high. Even with the sale. Too much$.

Frequently Asked Questions About La-Z-Boy Allen

What types of furniture does La-Z-Boy Allen offer?

La-Z-Boy Allen offers recliners, chairs, sofas, sectionals, loveseats, ottomans, tables, sleepers, and home accessories.

Does La-Z-Boy Allen provide delivery services for purchased furniture?

Yes, La-Z-Boy Allen offers delivery services for their products.