Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Abilene, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
2,006 reviews
5 stars
1,139
4 stars
478
3 stars
182
2 stars
70
1 star
137
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the helpfulness and friendliness of staff, there were significant complaints about the lack of available assistance and poor customer service experiences.
Product Availability
Customers generally found that Lowe's had a wide selection of products, but there were issues with inventory accuracy and availability of specific items.
Store Experience
The store was often described as clean and well-organized, but some customers expressed frustration with the self-checkout system and long wait times for assistance.
Delivery Issues
Several reviews highlighted problems with delivery services, including poor communication and delays, leading to dissatisfaction among customers.
Employee Knowledge
While some employees were noted for their knowledge and helpfulness, others were criticized for lacking product knowledge, which affected customer experiences.
- WKwaco kid5 days ago1.0Worst customer service I've had to deal with in a while
- KBKerrie BarneyNov 15, 20255.0Had everything I needed and it was easy to find. Staff are genuinely helpful and I appreciate the military discount!
- KEkyreese earlyOct 31, 20255.0Has what you need, when you need, and how you need it.
- LLLes LawrenceOct 29, 20255.0Jordan did a great job helping me and my wife he took the time to listen and not well i will get someone to help you.It seems a lot of businesses most employees will always get someone else to help you thay are too lazy not Jordan GREAT JOB Lowe's for training and very friendly staff. Give Jordan a raise !!!!!!! Thanks again Jordan. And management.
- KBKatelyn BryanOct 29, 20255.0I always have a great experience at Lowe’s, but today was even more top tier. I talked with Heather in the garden center for quite awhile, she was so sweet and knowledgeable about the different trees, and what would be best for my yard. How big, how much water, all the questions. By the end of it she talked me into getting 13 trees… and two more for my father. She had a desire to sell the trees before our first freeze in two days, and with her education, I was excited to take them off her hands. Thankful she was working this morning when I came in “just to look” . 10/10 recommend Lowe’s for all your gardening needs and questions!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Abilene, TX?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, electrical supplies, flooring, garden and lawn equipment, hardware, lighting, paint, tools, and outdoor furniture.
What are the store hours for Lowe's Home Improvement in Abilene?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sundays from 8:00 AM to 8:00 PM. Note that it is closed on certain holidays like November 27 and December 25.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's in Abilene provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account, where you will also receive email updates if your order status changes.
What installation services does Lowe's Home Improvement provide?
Lowe's offers various installation services including appliance installation, flooring, window and door installation, lighting and ceiling fan installation, blinds and shades installation, decking installation, and more.
What payment methods are accepted at Lowe's Home Improvement in Abilene?
Lowe's accepts major credit cards including American Express, Mastercard, Visa, Discover, Diners Club, as well as cash and checks.
Are there nearby dining options for customers visiting Lowe's?
Yes, nearby dining options include The Flipping Egg for breakfast and brunch, Pizza Inn and DoubleDave's PizzaWorks for pizza, Outback Steakhouse for American steakhouse fare, and Casa Herrera for Mexican cuisine.
Which nearby gas stations can I visit when shopping at Lowe's?
Nearby gas stations include Alon Gas Station, DK Gas Station, 7-Eleven, ALON, and Ridgemont Super Lube which also offers oil change and automotive services.
Are there any nearby parks or outdoor attractions around Lowe's in Abilene?
Yes, you can visit Abilene State Park nearby, which offers recreational activities such as skating and enjoying the natural surroundings.
What should I do if I want to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, you can start a return in your Order History and ship the item back. For in-store returns, provide proof of purchase at the customer service desk or use the return barcode from your order details.