Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Abilene, TX offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,598 reviews
5 stars
935
4 stars
378
3 stars
120
2 stars
54
1 star
111
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff and long wait times for assistance.
Product Availability
Customers frequently encountered issues with product availability, including items being out of stock despite being listed as available online.
Store Cleanliness
The store was generally noted to be clean and well-organized, making it easy for customers to find what they needed.
Helpful Staff
Some employees were praised for their helpfulness and professionalism, particularly in specific departments.
Checkout Experience
Customers expressed frustration with the self-checkout process and slow checkout times.
- LTLisa Tatum2 days ago1.0BEWARE!!!! This has been a terrible experience!!! I'm so disappointed in the store. It's lack of customer service to do the right thing and step up and deliver my stove personally after this experience. The company they exclusively use for delivery was not responding to Lowe's or myself. There is a 2 day window for the delivery company to reach out to the customer and schedule the delivery. I had called this company with the 2 numbers provided by Lowe's. I left voicemails, one of the recordings told me to send a text for a quicker response. The different number's recording told me it was quicker to do a chat online. I did all of those things plus leaving the recordings....with no response back. I notified Lowe's. Lowe's also did the same thing with the company and escalated the concern. By the end of the day, i called Lowes said they had no communication from the company and would not be able to do anything else for me. They stated I would just have to wait through the weekend to see if I there is any communication from them. This was the 6 day without a stove, but I know it didn't matter to the Lowe's company. This to me was very unacceptable, unprofessional of Lowe's , and I wanted everyone to be aware. When you order from them, don't expect the home delivery. Plan to hire and pay someone as I did to do a pick up of the item. And then find someone to install it for you.
- MBMartin BrooksJan 3, 20264.0They have been good to me when picking up material
- HJHailie JohnstonJan 2, 20261.0Employees should not be commenting on women’s bodies. There’s multiple reasons why women might appear to be pregnant and a woman’s private medical information is not critical to an employee at Lowe’s to cut a key. Additionally, here in Abilene a child sex offender is being arrested arrested every day, and it’s entirely inappropriate for a Lowe’s employee to ask questions about a woman’s pregnancy given the current climate here in Abilene
- SRSteven RogersDec 31, 20255.0I found what I was looking for
- RMRobert J MeyersDec 24, 20251.0I I want to know why it was so difficult for the Lowe's employees to be able to use the forklift pick up 37 panels and carry them out to the back gate and help load them onto a trailer instead they refused to load them onto the forklift and they told us that we had to make an order like that online and that their employees can help us go to court and then load it on the trailer the two previous times that we went and spent $2,000 on materials for remodel we're doing wouldn't have any issue of them getting the forklift and carrying it out the back but all the sudden none of the employees wanted to help us I don't want to even remotely help us at all they wanted to get out of there and get home but instead they're sitting there propping their feet up on the forklift texting on the phone at the front door just standing there lollygagging laughing and thinking it's no big deal it took me and my teammate less time to load it onto the car and carry it to the truck unloaded on the trailer before they could even get it loaded that's the worst customer service that I've had ever the last time I went I had an issue with one of the employees that was telling us that we were not allowed to go past a certain point in the back which is outside and there were no signs out there no signs that says customers not allowed to be on this point I had to go and find the panels myself because they didn't have enough on the shelf and the employee that was there was rude about it and demanded we go pay for it and then meet him on the side of the building we've made three trips in a month we made six trips in 2 months and we have more material that we're supposed to go and pick up and I'm not quite so sure Lowe's is the place for us I think in home Depot might just be it not to mention that but they were out of the flooring that we needed and it wouldn't be in until January 1st which is not an issue we don't mind waiting but with the service that they're providing that was absolutely ridiculous you don't tell a customer they have to do an order online because it's too large for you to pick up hey if we come in with $2,000 cash we need to pay for that material guess what we're going to do that we're not going to be told that we have to order it online we want to make sure that we're getting what we want and make sure that it's in stock not to mention we do a little bit of shopping for the next items that we need for the remodel I'm hesitant about going back to this location after the service I've never had anybody in my life for any business tell me I have to order online for a large order like that I can guarantee you one thing any other construction material business would love to have our business $2,000 every visit we're getting up to like $3,000 $4,000 I mean if Lowe's doesn't want it home Depot wants it I guarantee you there's places closer to where we're at that would love that money maybe your cashier results on to something maybe we will order online and guess what some of them do free shipping they'll deliver it right to the door I'm not complaining right guess what we're going to take me to will give you extra money on top of that this is the reason why I make more money than those employees because they don't want to work all I want to do is sit there and play on their phone and think it's a joke you know we had such a heavy load on there it broke the wheel to the cart because they were too lazy to drive a forklift I pick up the material for us and help load it through the back door like we were told by our cashiers but then she changed it to where we have to order online now most ridiculous thing I've ever heard good luck Lowe's good evening train your employees better in customer service. Oh yeah by the way your female employees work harder than your male voice than that says something. Are the some of them do not all of them.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Abilene, TX?
You can find a wide selection of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking materials, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Abilene?
Lowe's is open Monday to Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
How can I check the status of my order placed with Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe’s account, where you'll also receive email updates about status changes.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
What brands of appliances are available at Lowe's in Abilene?
Lowe's carries trusted appliance brands such as GE, Whirlpool, LG, Samsung, Frigidaire, Maytag, Amana, and more.
How do I return or exchange an item purchased from Lowe's?
Most items can be returned within 90 days. For online purchases, you can start a return online through your Order History. In-store returns require proof of purchase at the customer service desk.
Which payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa credit cards.
What nearby places can I visit after shopping at Lowe's in Abilene?
Nearby you can visit several restaurants such as Mexico Viejo for Mexican cuisine, Wingstop for wings, and Panda Express for Chinese fast food. These make great dining options before or after your visit to Lowe's.
Are there accommodations near Lowe's Home Improvement in Abilene?
Yes, there are several hotels nearby including Holiday Inn Express & Suites Abilene, Comfort Suites University, Quality Inn Abilene, Motel 6, Executive Inn, and Residence Inn, convenient for out-of-town shoppers or professionals.
How can nearby transit options help me get to Lowe's Home Improvement?
The Greyhound Bus station nearby provides travel services that can help customers from other areas reach Lowe's conveniently in Abilene.