Lowe's Home Improvement

Reviews

• LB

  Luke Birge

  3 days ago
  2.0
  I equate going to Lowes (or Home Depot, which is worse) to going to the dentist. It should never be as painful or bad as it is, but they always find ways to surprise you. I had a curbside pickup order. Which should be straight forward. I found the parking spot, and I was told to wait by a worker. He then told me it was his third shift in a row, and he really had no idea where it was and to ask someone else. Thankfully someone else was there, he thought the first guy was hilarious. I didn't. He told me that I had to go inside for curbside pickups because they don't do them. So naturally I drove back to the parking spot labeled "curbside pickup." I used the app to check in, of course it didn't work and just gave me errors. So I went inside, concerned I would be told to leave again. Thankfully I found someone that knew about curbside pickups and he told me to park somewhere else. I didn't, but met him at the door and he was great and he helped me load the box into my car. This, of course, is leaving out the long story of trying to order something, having it get lost then moved to different stores, etc. So I just bought another one after I convinced the worker that it was in stock. Long story and kind of funny. The service isn't bad and I think they mean well. The organization is just disorganized and everyone just doesn't care that much other than what is in front of them. So why two stars and not one? Have you been to Home Depot?
• LJ

  larry w Bain Jr

  3 days ago
  5.0
  Awesome
• CC

  Cindy

  6 days ago
  1.0
  Do not order from here. They contract out to delivery drivers who have no respect for your property. They intentionally damage it and then the Lowes manager says they have no idea who the driver was. Completely unsafe practice for personal safety and property safety. This is after hiding behind their new, crappy AI that acts like a gatekeeper puzzle to prevent you from speaking with someone. Home Depot will be my go-to from here on.
• CG

  Cory Givens

  Mar 22, 2026
  1.0
  Usually a really good store, depends highly on the manager on staff. After purchasing a Fiskars hedge shear in the fall. March comes around, and my first cuts lock the shears due to manufacturing defects. Looking to continue my Sunday project I promptly take them for exchange. This was not well received. As though speaking to an automated line, while in person. I was sharply told I was ONE month outside their 90 day in store return window. Unable to finish my project, now cast to a 1 800 number to find my own solution.
• MC

  MB Consulting

  Mar 17, 2026
  5.0
  Just want to say Thank You to Angie and Megan at the Pro Desk for being amazing! They helped me pick and load my lumber. Also, Thank You Angie for organizing my drywall order and delivery with no issues!!! LOWE'S OWES YOU A RAISE! Worth it.

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