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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Shelbyville, TN, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
1,172 reviews
5 stars
740
4 stars
244
3 stars
97
2 stars
26
1 star
65
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful and friendly staff, others reported poor service and unhelpful employees.
Product Availability
Many customers found the store well-stocked and able to meet their needs, though some expressed frustration over specific items being unavailable.
Store Condition
Several reviews noted issues with store organization and cleanliness, particularly in the plumbing and lumber sections.
Checkout Experience
Customers expressed dissatisfaction with self-checkout options and the lack of cashiers, leading to frustration during the checkout process.
Delivery Issues
Numerous complaints were made regarding poor delivery service, including delays and mishandling of items.
- JSJohn Spademan2 days ago1.0The amount of items that are mislabeled as far as price, and somehow that's the customer's fault and has to pay the price.... Poor customer service.
- AGAdam GorrellJan 4, 20265.0Absolutely prefer making the drive to this location when I need things. Great people and always have what I need in stock (after verifying through the app).
- LLLeamonDec 21, 20255.0Tends to be my Lowe’s location when I’m doing house repairs and need something within 30min. Always friendly people ready to help, and also find what I needed faster. The other item I was looking for was not in store. The guy in the door section guided me to where I should look. Appreciate the convenient and kind spot, as I always end up needing something else to get from there.
- AFAnn FerrinNov 26, 20255.0Was able to find the perfect size washer and nuts to repair dining room chair just in time for Thanksgiving tomorrow. A cashier was very helpful ringing up my purchase at self checkout since individual nuts and washers didn't have UPC codes to scan.
- AHadam hammersNov 25, 20251.0I’ve been to every Lowe’s in middle Tennessee. This location is by far the worst. The plumbing isles are a complete wreck. Most of the fittings are in the wrong location.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products does Lowe's Home Improvement in Shelbyville, TN offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What services are available at Lowe's Home Improvement Shelbyville?
Services include appliance installation, carpet and flooring installation, lighting and ceiling fan installation, door and window installation, fence installation, generator installation, smart home installation, and more.
What are the store hours for Lowe's Home Improvement in Shelbyville?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with adjusted holiday hours on specific dates.
Does Lowe's in Shelbyville offer in-store pickup and delivery?
Yes, Lowe's offers both in-store pickup and delivery services.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging in to your MyLowe’s account. Email updates are also provided if your order status changes.
Are there nearby dining options around Lowe's Home Improvement in Shelbyville?
Yes, nearby dining options include Bojangles, Chili's Grill & Bar, Zaxby's, TouchDown Wings Shelbyville, Queen Gyro, Mouth Of The South Bakery, La Hacienda Mexican, and New China Buffet, offering variety for meals before or after shopping.
What nearby services can be useful for Lowe's customers?
Nearby services include Minute Key key and locksmith services, Shelby Auto Sales for vehicles, Blue Rhino Propane Exchange for propane needs, and PetVet Vaccination Clinic for pet care.
Where can I find electronics or phone services near Lowe's Home Improvement?
Nearby you can find RadioShack for electronics, Cricket Wireless and Sprint for mobile phone services, and Cellular Sales for mobile phones and electronics retail.
What brands can I find at Lowe's Home Improvement in Shelbyville?
Lowe's stocks trusted brands including GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, Bosch, Kohler, Kobalt, Maytag, and many more to meet various home improvement needs.