Brand Certified
Lowe's Home Improvement
4.2(2414 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
610 Winfield Dunn Parkway, Sevierville, TN
37876, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(865) 453-3115
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/TN-Sevierville/0693
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Sevierville, TN offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Lowe's Home Improvement
610 Winfield Dunn Parkway, Sevierville, TN
37876, United States
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.2
2,414 reviews
5 stars
1,437
4 stars
500
3 stars
192
2 stars
72
1 star
213
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the friendly and helpful staff, there were numerous complaints about poor communication and unprofessional behavior from management.
Product Availability
Customers frequently noted that the store had a good selection of items and often had what they needed, although some experienced issues with stock and order fulfillment.
Checkout Experience
The self-checkout system received significant criticism for being problematic and causing delays, with some customers expressing frustration over the lack of assistance during checkout.
Installation Issues
Several reviews highlighted dissatisfaction with appliance installation services, citing poor communication and unprofessional handling of issues.
Store Condition
The store was generally described as clean and well-organized, but some customers reported issues with cleanliness in specific areas, such as restrooms.
- JDJon DupreyFeb 15, 20265.0They had what I was looking for and helped me out to ensure I had all the parts needed very friendly
- DGDavid GavelFeb 14, 20265.0Got my lawn mower here. No regrets.
- LWLogan WoodsJan 29, 20261.0I typically am not one to write bad reviews, but Lowes Sevierville has went down hill big time! The manage Joe with the nose ring, told an another employee Dylan, to help me with an Zero Turn Mower, this mower was on sale, but had to wait for some parts to come in (batteries) before buying it. Dylan specifically said he put notes in the system to call me for when the item comes in I can come to purchase it and I have first dibs on the mower. Dylan said to expect a call within 15-30 days. The following day I went back to Lowes to get some other supplies and boom the clearanced mower was gone! Fast forward 15 days, I decided to call and get an update just maybe the mower had been moved and stored. I left a message for Joe with another manager and she said he would call me back... never did, so giving him the benefit of the doubt because I know things get busy, so i waited and called backed the following week, same exact thing happened, then I called back a few days later just inquiring and they promised he would call me back. It seems as if he is avoiding me, in person and over the phone I can't get a hold of the STORE MANAGER! I am very disappointed with Lowes Sevierville for just not communicating! If you sold it you sold it, just communicate!
- SDSitting DuckJan 25, 20265.0Stopped here to get wood for the cabin we are renting and get air in a tire that was low due to the cold......nice location
- EHeric hafnerJan 25, 20261.0Purchase what I thought was a Craftsman jigsaw, only to open it and find a used Skill brand jigsaw. When I went to exchange or get my money back the person at the service desk told me "We wouldn't do that." But clearly you did, that's why I'm here. If you allowed a return to go back on the shelf without verifying it, that's on you!!! Instead I'm kept waiting while they find proof that I'm not trying to rip them off. They rip me off then accuse me of it. Lowe's can afford to give me my money back if there is any chance they are in the wrong. Don't respond with how sorry you are, I just want my money back. Keep the $115, it's the last time.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Sevierville offer?
Lowe's in Sevierville offers hardware, appliances, paint, patio furniture, home décor, tools, flooring, plumbing supplies, and more, along with installation services for many products.
What are the store hours for Lowe's Home Improvement in Sevierville, TN?
Lowe's is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with special holiday hours.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account, with email updates provided.
Does Lowe's Home Improvement in Sevierville offer in-store pickup and delivery?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
What payment methods does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Where is Lowe's Home Improvement located in Sevierville, TN?
Lowe's is located at 610 Winfield Dunn Parkway, Sevierville, TN 37876.
What should I do if I want to return or exchange an item purchased at Lowe’s?
Most items can be returned within 90 days. For items bought online, start a return via Order History before shipping back. In-store returns require proof of purchase at the customer service desk.
Are there any locksmith services near Lowe’s Home Improvement?
Yes, Minute Key, minuteKEY, and KeyMe Locksmiths, all offering key and locksmith services, are located nearby, useful if you need lock or key assistance during your visit.
What dining options are near Lowe’s in Sevierville?
Nearby dining includes The Diner (American cuisine), No 1 Chinese Restaurant, El Paso Mexican Restaurant, Don Marco's Kitchen (Italian), and Muchacho Alegre Mexican Restaurant, convenient for meals before or after shopping.
Are there other useful services near Lowe's Home Improvement store?
Nearby services include Blue Rhino Propane Exchange for propane needs, Western Union for money transfer, Circle K convenience store, and Citizens National Bank, making it easy to handle errands in one trip.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website