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As the trusted home improvement store near you, Lowe’s in Sevierville, TN offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
610 Winfield Dunn Parkway, Sevierville, TN
37876, United States
Hours
Reviews
4.2
2,276 reviews
5 stars
1,339
4 stars
487
3 stars
185
2 stars
66
1 star
199
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the staff, with specific mentions of employees going above and beyond to assist.
Delivery Issues
Several reviews highlighted significant problems with delivery services, including poor communication and unprofessional behavior from delivery personnel.
Self-Checkout Problems
Customers expressed frustration with the self-checkout system, citing malfunctions and feeling accused of theft, which negatively impacted their shopping experience.
Product Availability
While many found the store well-stocked, some customers reported issues with items being out of stock or not matching online listings.
Installation Services
Numerous complaints were made regarding the installation services, with customers experiencing delays, miscommunication, and unprofessional conduct from installers.
- BSBret ScottDec 27, 20255.0A great customer service experience. A man passed by and asked if he could help me. He led me toward the plumbing section. He called for Todd who "knew more" than he did. Todd was very helpful and helped me think through my situation. Lowe's is a sure thing go to!
- JMJose MoradelDec 24, 20255.0Good service friendly workers good place 👍
- BWBill WithersDec 19, 20251.0Why did we have to pay $200 for plumbers to come out and tell us that we didn't need a water heater and then to just leave? And then I call those about it and they're like well we don't have anything to do with those people y'all didn't pay us. I think it should be your responsibility Lowe's of Sevierville...... I pretty much can't stand Lowe's anyway I put in our living room floor and the edges have ended up coming up and stuff and that was within like a month it's not fair they should have their own installation teams and the installation team should not be separate cuz that takes a liability away from Lowe's
- DDDanielaDec 4, 20251.0If i could put zero stars i would.Very dissatisfied with how the staff treated us. When asking where to find locks,the man around the paint area acted like we bothered him. The younger lady and older lady at check out hovered over us like we was stealing. Than another lady followed us out the door. Very dissatisfied and disappointed how we was treated. Do Better!
- LDL DEATHDec 3, 20251.0I used to like shopping here until they went to all self serve cashier's.. I pay with cash and it's always a problem. The dumb machine can't recognize a $50 bill and then need 2 real humans to verify it. Dude gets me change for my $50 and I left $30 cash for the human to insert because these damn robots waste my time. Next time I'll use my purchase to verify the machine is broken before I walk out.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Sevierville offer?
Lowe's in Sevierville offers hardware, appliances, paint, patio furniture, home décor, tools, flooring, plumbing supplies, and more, along with installation services for many products.
What are the store hours for Lowe's Home Improvement in Sevierville, TN?
Lowe's is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with special holiday hours.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account, with email updates provided.
Does Lowe's Home Improvement in Sevierville offer in-store pickup and delivery?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
What payment methods does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Where is Lowe's Home Improvement located in Sevierville, TN?
Lowe's is located at 610 Winfield Dunn Parkway, Sevierville, TN 37876.
What should I do if I want to return or exchange an item purchased at Lowe’s?
Most items can be returned within 90 days. For items bought online, start a return via Order History before shipping back. In-store returns require proof of purchase at the customer service desk.
Are there any locksmith services near Lowe’s Home Improvement?
Yes, Minute Key, minuteKEY, and KeyMe Locksmiths, all offering key and locksmith services, are located nearby, useful if you need lock or key assistance during your visit.
What dining options are near Lowe’s in Sevierville?
Nearby dining includes The Diner (American cuisine), No 1 Chinese Restaurant, El Paso Mexican Restaurant, Don Marco's Kitchen (Italian), and Muchacho Alegre Mexican Restaurant, convenient for meals before or after shopping.
Are there other useful services near Lowe's Home Improvement store?
Nearby services include Blue Rhino Propane Exchange for propane needs, Western Union for money transfer, Circle K convenience store, and Citizens National Bank, making it easy to handle errands in one trip.