Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Sevierville, TN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
610 Winfield Dunn Parkway, Sevierville, TN
37876, United States
Hours
Reviews
4.2
2,259 reviews
5 stars
1,331
4 stars
483
3 stars
183
2 stars
67
1 star
195
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness and professionalism, others are criticized for rudeness and lack of assistance.
Delivery Issues
Numerous complaints about delivery services, including poor communication, unprofessional behavior from delivery staff, and issues with appliance installations.
Product Availability
Customers generally find that Lowe's has a wide selection of products, but there are frequent reports of items being out of stock or not matching online listings.
Store Cleanliness
The store is often described as clean and well-organized, although some customers noted issues with restroom cleanliness.
Checkout Experience
Self-checkout systems are criticized for malfunctioning and causing delays, leading to frustration among customers.
- PMPhilip MooneyNov 5, 20255.0Everything I need
- BSBen ScottNov 2, 20255.0Excellent
- MSMARY SCHUERGEROct 28, 20251.0Just a little help
- BCBetty ChapmanOct 18, 20255.0Purchased a couple of appliances and delivery day was scheduled for yesterday but due to the hill that we live upon the truck came up 1/4 of the driveway and then backed out. We reached out to Lowe's and they scheduled delivery for today, pretty early in the morning, so looked like we were a priority, first or second on the delivery list. Pena Gutierrez was the delivery driver today and he did a fantastic job maneuvering the truck. He and his partner, whose name I did not catch, did an excellent job getting our appliances delivered and set up, great professionalism, high efficiency. Thanks Lowes!
- APAmanda PresleyOct 14, 20255.0Their employees are very friendly and they are knowledgeable as well. They have almost everything I have ever needed.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Sevierville offer?
Lowe's in Sevierville offers hardware, appliances, paint, patio furniture, home décor, tools, flooring, plumbing supplies, and more, along with installation services for many products.
What are the store hours for Lowe's Home Improvement in Sevierville, TN?
Lowe's is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with special holiday hours.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account, with email updates provided.
Does Lowe's Home Improvement in Sevierville offer in-store pickup and delivery?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
What payment methods does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Where is Lowe's Home Improvement located in Sevierville, TN?
Lowe's is located at 610 Winfield Dunn Parkway, Sevierville, TN 37876.
What should I do if I want to return or exchange an item purchased at Lowe’s?
Most items can be returned within 90 days. For items bought online, start a return via Order History before shipping back. In-store returns require proof of purchase at the customer service desk.
Are there any locksmith services near Lowe’s Home Improvement?
Yes, Minute Key, minuteKEY, and KeyMe Locksmiths, all offering key and locksmith services, are located nearby, useful if you need lock or key assistance during your visit.
What dining options are near Lowe’s in Sevierville?
Nearby dining includes The Diner (American cuisine), No 1 Chinese Restaurant, El Paso Mexican Restaurant, Don Marco's Kitchen (Italian), and Muchacho Alegre Mexican Restaurant, convenient for meals before or after shopping.
Are there other useful services near Lowe's Home Improvement store?
Nearby services include Blue Rhino Propane Exchange for propane needs, Western Union for money transfer, Circle K convenience store, and Citizens National Bank, making it easy to handle errands in one trip.