Ferguson Home

Reviews

• MB

  Molly Bernard

  Mar 31, 2026
  1.0
  I asked a sales associate a simple question about a specific brand’s hardware finish, he let the front desk know I needed assistance. I waited for over 20 minutes and ended up leaving and going to elsewhere. I understand certain places recommend appointments, but it was a Tuesday early afternoon and not very busy inside. I’ve had excellent customer service at all other showrooms, with and without appointments. It’s a shame Ferguson Home is lacking in their customer service department because they have so many great options.
• TB

  Todd Barron

  Feb 24, 2026
  5.0
  I ordered a mirror and it was not the quality I expected from Ferguson. However, even though they were not able to find a comparable replacement, Ferguson stands behind the products they sell and did what it took to make this right. While the mirror was disappointing, the customer service was not. My review reflects their attention to customer service
• LS

  laquita stribling

  Feb 17, 2026
  1.0
  Ferguson Home Nashville has a beautiful showroom with many beautiful items. I’ve been interested in purchasing items but of 4 visits, I’ve only been greeted and acknowledged once and no one has ever offered to help.
• RG

  Ron Goodwin

  Feb 7, 2026
  5.0
  I have been shopping at Ferguson Home for six months now, and the experience has been nothing short of exceptional. Over several visits, we’ve outfitted our home with a new refrigerator, kitchen faucet, a toilet, a new cooktop, and all the faucets, shower fixtures, and replacement hardware for our master bathroom. While Ferguson carries top-quality products, a company is only as good as its people—and Maddie is what makes Ferguson great. The service she provides us truly gets better and better with every visit. She has been instrumental in helping us find the right products that match both our aesthetic style and our functional needs. What sets Maddie apart is her commitment to the "full support" model; it is never about a quick sale. She ensures that the solutions actually work for our home and handles the process with incredible care. If you are looking for premium products backed by a team that prioritizes the customer experience, I highly suggest Ferguson. Ask for Maddie—she is fantastic!
• WW

  Wade Wade

  Dec 7, 2025
  2.0
  When you walk into Ferguson with its gleaming showroom and countless options for your home and kitchen, it's difficult to understand the one-star and two-star reviews online. Upscale options and tremendous variety abound! But when you're not visiting just to gawk, and you're genuinely attempting to assemble components for your soon-to-be refurbished home bathrooms, you begin to see the shortcomings of Ferguson. Despite numerous employees, forget anyone helping you because you'll soon discover that all the other customers have "made a reservation." Okay, that's an easy issue to solve in the future. Without a "reservation" we were encouraged to scan QR codes for each display to determine available finishes, prices, and measurements. But not even the most modern phones could scan the world's tiniest QR codes throughout the store. The lighting is odd within the store, so significant that you cannot clearly determine whether the color or finish you're considering would look appropriate in your bathroom at home. All of their competitor's stores are sufficiently lit. As we looked for a top to our bathroom vanity, we learned Ferguson doesn't sell vanity tops. They only sell the entire vanity. We have seven-foot-long bathroom vanities in all of our bathrooms like everyone else in our neighborhood does. It's not unusual. However, Ferguson's vanities apparently max out at six feet, so this was obviously no use to us. And don't even get us started on how convoluted the Ferguson website is! We ended up designing our two remodeled bathrooms at a different store.

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