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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Nashville, TN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,844 reviews
5 stars
1,010
4 stars
380
3 stars
154
2 stars
70
1 star
230
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers experiencing unhelpful or rude staff, long wait times, and lack of assistance.
Product Availability
Customers frequently noted that the store often has the items they need, but there were also complaints about items being out of stock or not available as advertised.
Return Policy Issues
Several customers expressed frustration with the return process, citing difficulties with returns and exchanges, as well as inconsistent policies.
Store Condition
Multiple reviews mentioned cleanliness issues, including reports of rats and unsanitary conditions in various areas of the store.
Helpful Staff
Despite the negative feedback, some customers praised specific employees for their helpfulness and knowledge, indicating that there are positive experiences to be had.
- BABritney Van Antwerp2 days ago1.0I will not be shopping at Lowe’s anymore, because I just spent an hour and a half trying to return two items. They could not find my purchases using my credit card (manager spent over 30 minutes searching for a purchase I made three days ago) And they will absolutely not accept any returns without a receipt. They told me, “sorry there’s nothing else we can do.” Thankfully, I was able to call somebody at my house, who could find the receipts and send me pictures. If not for that I would’ve been out $150. It’s very hard to guess how much building materials you will need with 100% accuracy. So being able to return the excess material is a huge benefit. And I simply cannot afford to waste time like this. I’m so sad for the hour and a half that I lost tonight just standing at customer service. When I finally finished the return, I still needed a handful of tools and parts, but I had to drive to Home Depot, because I will not risk accidentally buying the wrong thing and having to fight like this to return it.
- MCMarcus ClayborneNov 11, 20254.0I like Lowes. They have their own brands and carry a good selection of most top brands. Plus it is usually more laid back and quite versus the other stores. They have a great Christmas section also!!
- OPOmid PaNov 5, 20251.0I had the worst experience at this location 11/05/25 with the Low level class Manager and assistant manager today. They are extremely rude, bad mouth, and it seems to be they got hired off the street. They act in this location that Lowe's do belong to their own family, and they feel they can talk anyway they feel like to customers after they made a big mistake in handling my order . I do not want to write a long whole story about what happened today to bore you, all I can say is these two creatures referring to Morning Manager and Assistant Manager are low beneath of being in charge of running this store. I am planning to file a complaint to BBB and Consumer Affair against them as soon as possible. Thanks Very Much for reading my Review .
- GGGreg GarnerOct 30, 20251.0So everybody needs to know that you can’t return stuff to Lowe’s like you used to. They won’t take things after 90 days and they only return some items even after that. Also, you’re gonna get socked with a 20% restocking fee if you buy online versus at the store. New crap. So be aware don’t get screwed.
- CLCody LangdonOct 17, 20251.0I stayed in my white 2007 GMC box truck at this Lowe’s location for over a month and a half without incident. I am autistic, currently homeless, and grieving the loss of my father. This location provided a safe and stable environment while I worked to rebuild my life. Recently, a Walmart manager entered Lowe’s property, acted outside his authority, and pressured the Lowe’s manager to remove me, despite my record of peaceful and respectful presence. Other groups continue to park overnight with multiple vehicles without issue. This demonstrates clear double standards and selective enforcement. Under the ADA (Americans with Disabilities Act), I have the right to request reasonable accommodations related to my disability. Neither manager made any attempt to engage with me or consider such a request. Instead, they coordinated to have me removed. I will be reporting this situation to both corporate offices and filing an ADA complaint. The actions of these managers reflect unequal enforcement, lack of policy consistency, and disregard for federal law. A formal review of their conduct is warranted.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Nashville?
You can find appliances, bathroom supplies, building materials, flooring, garden tools, power tools, home décor, kitchen and bathroom remodeling items, plumbing essentials, outdoor furniture, and more at Lowe's.
What are the store hours for Lowe's Home Improvement in Nashville?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe’s account, and you’ll receive email updates if your status changes.
What payment methods does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa credit cards.
Does Lowe's provide installation services?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinets, doors, HVAC, and many more to support your home improvement projects.
Where is Lowe's Home Improvement located in Nashville?
Lowe’s is located at 3460 Dickerson Pike, Nashville, TN 37207.
Are there important places near Lowe's that customers might find useful?
Yes, nearby places include minuteKEY for locksmith services, Blue Rhino Propane Exchange, Goodwill thrift store, Dollar Tree discount store, and USPS for postal services, all conveniently located near Lowe's to assist with related needs during your visit.
How can nearby stores like Walmart and Skyline Commons enhance my shopping experience at Lowe's?
Nearby stores like Walmart Nashville - Dickerson Pike and Skyline Commons shopping center allow you to combine your home improvement shopping at Lowe’s with other retail or dining needs, making it convenient to run multiple errands in one trip.
Are there locksmith services near Lowe's Home Improvement?
Yes, locksmith services such as minuteKEY, Minute Key, and KeyMe Locksmiths are located near Lowe’s, making it easy to take care of any lock or key issues while visiting the store.