Business Details
About
Bathroom Supply StoreKitchen Supply StoreLighting StoreAppliance Store
Whether you’re designing a new home or renovating a single room, Ferguson Home offers an unmatched selection of bath, kitchen, and lighting products by renowned brands, ensuring you’ll find everything you need for your project. Book an appointment at one of our showrooms, where you can interact with products firsthand and get personalized, expert support every step of the way. If you prefer to shop our extended selection of products online, our suite of digital tools will help you plan and execute your next project. Our experts are standing by seven days a week to help make your vision a reality.
Details
- DeliveryNot available
- Curbside pickupNot available
Location
Hours
Reviews
3.4
97 reviews
5 stars
47
4 stars
9
3 stars
2
2 stars
9
1 star
30
- WWWade WadeDec 7, 20252.0When you walk into Ferguson with its gleaming showroom and countless options for your home and kitchen, it's difficult to understand the one-star and two-star reviews online. Upscale options and tremendous variety abound! But when you're not visiting just to gawk, and you're genuinely attempting to assemble components for your soon-to-be refurbished home bathrooms, you begin to see the shortcomings of Ferguson. Despite numerous employees, forget anyone helping you because you'll soon discover that all the other customers have "made a reservation." Okay, that's an easy issue to solve in the future. Without a "reservation" we were encouraged to scan QR codes for each display to determine available finishes, prices, and measurements. But not even the most modern phones could scan the world's tiniest QR codes throughout the store. The lighting is odd within the store, so significant that you cannot clearly determine whether the color or finish you're considering would look appropriate in your bathroom at home. All of their competitor's stores are sufficiently lit. As we looked for a top to our bathroom vanity, we learned Ferguson doesn't sell vanity tops. They only sell the entire vanity. We have seven-foot-long bathroom vanities in all of our bathrooms like everyone else in our neighborhood does. It's not unusual. However, Ferguson's vanities apparently max out at six feet, so this was obviously no use to us. And don't even get us started on how convoluted the Ferguson website is! We ended up designing our two remodeled bathrooms at a different store.
- JBJosh BoydSep 22, 20251.0This is truly the worst place to do business with. We spent a small fortune with them and their salespeople all act like they’re too good to work with you. On top of that, their installation staff is terrible. We’ve had to have our icemaker replaced twice, remounted three times, our drawer fridges mounted because they forgot. Now I’ve realized that they never mounted my kickplates to my dishwasher or range. Plus they charge full retail price for everything. Better to just order off the internet, save a fortune, and then hire a handyman to install.
- JRJohn RodgersAug 23, 20251.0This place has terrible customer service. No one cared about helping me or my wife. We were in there for approximately 20 to 30 minutes and not one person came up and asked whether we needed any help or they could assist us in anyway. They weren’t even busy. A store with such nice products should have customer service support to match. I will never give this place a dime.
- DCDanny “Colt” CooperJan 7, 20232.0This is a strange situation . I went today Sat. There was a large amount of customers more than associates , I was thinking this must be a new years sale . Well it wasn’t . When we walked in and the man at the entrance desk told us ,”. I will try to get someone to help you.” I understand until I saw workers at their desk sitting for people to walk over and place unsolicited orders , Chick-a- Filet like . Sad , we were there an hour not one person acknowledged us . I overheard this to some shoppers ,” would you like water ?” to a select few . We never got a hello . The store has many buying options of suppliers . If you are going call and arrange an appointment suggesting during a week day . I guess it must be a blessing to have more potential buyers.
- CHCarl HubertSep 24, 20224.0Helpful employees that worked with us through the selection process of our lighting for our new home. Of course it would easy to exceed our "planned" budget with all the selections available but we had guidance to help us keep it close to reality. Thank you.
Frequently Asked Questions About Ferguson Home
How long do I have to return an item?
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 90 days of receipt. Items cannot be returned or exchanged after 90 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
Which items are eligible for return?
*Most items can be returned within the stated time frame for a refund (see EXCEPTIONS list below).
To qualify for a general return, the item:
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
EXCEPTIONS
Certain product categories have specific returns policies.
Tile & Flooring
Appliance
Furniture
Is there a restocking fee?
No. There is no restocking fee on returned items.
The item I received was defective. How do I get a refund?
You may initiate a return for a defective item within 90 days of receipt for a full refund.
I received the wrong item. How do I get a refund?
You may initiate a return for an incorrect item within 90 days of receipt for a full refund.
How do I set up a return?
You can set up your return online at with your Fergusonhome.com account. An account is necessary to set up returns or cancel orders.
Account Holders
Sign into your account.
Choose “Set up a Return” and follow the on-screen instructions.
Guest User
Select “Orders & Returns” link from the header on Fergusonhome.com, then choose “Set up a Return”
Follow the on-screen instructions to create an account so you may set up your return.
How do I send my return?
We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location.
Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service.
If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.
How do I cancel an order?
Because our orders process quickly, there is a very short period of time in which an order can be cancelled.
Locate your order by logging into your account. You must have a Fergusonhome.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed.
If a “Cancel Order” button is visible, you may cancel your order online without assistance.
If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team.
When should I expect my refund?
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
What is a Freight Return Label and when will I receive it?
A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products.
A Freight Return Label will automatically be issued at no charge for defective returns.
Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit.
Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.
What is a Call Tag and how does it work?
A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. Call tags are for parcel shipments (UPS only) and must be set up through customer service.
The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?
You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.
I did not receive all my products. What do I do?
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.
My purchase was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service team as soon as possible for assistance.
Who do I contact if I need assistance with a return?
Please call one of our teams for help:
All Products: (800) 375-3403
Appliance Specialist Team: (855) 484-3292
Flooring & Tile Specialist Team: (855) 484-3293
What can I pay with?
We currently accept the following forms of payment:
Amazon Payments: Amazon Payments allows members to establish an account for easy payment at checkout. For more information, visit: https://payments.amazon.com/sdui/sdui/home
Ferguson Line of Credit
Check: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
Credit cards: VISA, MasterCard, Discover, and American Express. Your card must have a verifiable billing address.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout. Visit: https://www.paypal.com.
Wire transfers: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
What products does Ferguson Home offer?
Ferguson Home offers an unmatched selection of bath, kitchen, and lighting products from renowned brands for new homes or renovations.
Can I visit Ferguson Home showrooms to see products in person?
Yes, Ferguson Home has state-of-the-art showrooms where you can interact with products firsthand and receive personalized expert support.
What are Ferguson Home's regular store hours?
Ferguson Home is open Monday through Friday from 9:00 AM to 5:00 PM, and Saturday from 10:00 AM to 3:00 PM. The store is closed on Sundays and certain holidays.
How long do I have to return an item to Ferguson Home?
You may initiate a return for most items within 90 days of receipt for a refund of the purchase price, excluding shipping costs.
Are there any restocking fees for returns at Ferguson Home?
No, there is no restocking fee for returned items at Ferguson Home.
How can I set up a return with Ferguson Home?
You can set up a return online by signing into your Fergusonhome.com account and following the return setup instructions. Guest users need to create an account first.
What payment methods does Ferguson Home accept?
Ferguson Home accepts Amazon Payments, Ferguson Line of Credit, checks, major credit cards (VISA, MasterCard, Discover, American Express), PayPal, and wire transfers.
What nearby stores can complement my visit to Ferguson Home for home improvement needs?
Nearby stores such as Great Kitchens for countertops, USA Stone and Marble for granite, and CenWood Appliance for appliances can complement your visit for a comprehensive home project.
Are there any nearby places where I can shop for home decor after visiting Ferguson Home?
Yes, GasLamp Too, an antique and shopping store nearby, and The Collected Nest, a building supply store, offer additional home decor options close to Ferguson Home.
How can nearby transit or public services help me when visiting Ferguson Home in Nashville?
Nearby public and government services like Tennessee State Guard Recruiting and Dickson County Courthouse are close by and can serve as landmarks when navigating to Ferguson Home at 3201 Powell Ave.