Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Murfreesboro, TN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,740 reviews
5 stars
1,466
4 stars
619
3 stars
232
2 stars
98
1 star
325
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees were praised for their helpfulness, while others were criticized for being unresponsive or rude.
Delivery Issues
Numerous complaints about delivery delays and poor communication regarding order status.
Product Quality
Concerns raised about the quality of certain products, particularly appliances, with reports of defects and lack of support for warranty claims.
Staff Availability
Frequent mentions of understaffing and difficulty in finding assistance in-store.
Positive Experiences
Some customers reported positive experiences with specific employees who provided excellent service.
- RMRicky Moore4 days ago5.0I enjoyed going to Lowe's fear it is a clean place, great customer service if you're a veteran you get 10% discount .
- OFOMG Im FreeNov 11, 20253.0They didn't have what they need to carry basically they always want you to go with a shark bites which is like $20 to $30 par it is something that is only going to cost you $6. Had to wind up going to their competitor to get what I wanted. Across the street. Stuff was scattered all over the store The main pipe that people need is CPVC you can run CPVC through your whole house. They had the pipes in the shut off valve but some of the connections they did not have but wanted me to buy a shark bite which was $35 when the other piece that I was looking for was just $6 at the competitor
- HBHeather BashamNov 2, 20251.0NOT HONEST! We needed a new water heater and I was told that a 3rd party would do the installation and they would call me the next day. They called and we got everything set up. I wanted to confirm with customer service as well as the 3rd party company that my husband would get his military discount. Both parties confirmed that after the job was completed and we paid that we would take the receipt to Lowe’s and get a discount on just the water heater. So we took the receipt and of course they told me there was nothing they could do. They said I should had purchased the water heater in store myself instead of over the phone. That’s not what they told me or else we would had done that. The assistant manager in customer service did not offer to make this right in any way. We will be contacting corporate because you don’t just lie to customers, take their money and say oh well!
- LBLouis BrothersNov 2, 20251.0Very poor ethics by Lowe’s. I purchase an item. It’s missing a part. I try and return it and Im told it was sold “as-is” and is therefore not able to be returned. How as a customer am I supposed to know if I buy it, I cannot return it once I realize its missing parts? Not a great way to treat a customer who purchased an item in good faith.
- DHDaniel and Rachael HarrisOct 18, 20255.0We ordered lumber to have delivered Friday for a weekend project. Something happened with the order and it didn’t make it on the delivery truck. Jennifer, who is in customer service, answered the phone and had a very helpful spirit. While some balls were dropped, and she couldn’t quite figure out where or why, she was incredibly helpful getting me to the right person (Kayla). Kayla, who is one of the managers, got on the phone with immediate information and a solution (we dropped the ball, we don’t have any delivery on the weekends, I’m so sorry, and we are going to make it up to you). We worked it out that we would come pick up the order, and she made everything right. She canceled the delivery order, had her lumber guys pick the order for us, rung it up with a discount for our inconvenience, had several men help us load it, and was as the most pleasant, fixer-upper I experienced with a company this whole week. (All unrelated, but I was on the phone for hours with no fewer than 4 other companies this week that gave me the computer operator run around for hours and then the humans were no help and had bad attitudes.) Kayla immediately told me it was on them, didn’t make excuses, made it right, and had the most pleasant disposition the entire time. On top of that, they had the saw stand we were going to purchase anyway free with purchase of a saw! Great deals and sweet customer care.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Murfreesboro?
Lowe's offers a wide range of products including appliances, tools, paint, flooring, plumbing supplies, outdoor equipment, gardening supplies, kitchen and bathroom remodeling essentials, and more.
What are the store hours for Lowe's Home Improvement in Murfreesboro?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on specific dates.
Does Lowe's in Murfreesboro offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to make shopping convenient for customers.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if the order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment options.
Are there any language services available at this Lowe's store?
The store provides services in English and Spanish, with in-store translation services available for other languages.
Can I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. Returns for online purchases can be started online, while in-store returns require proof of purchase at the customer service desk.
What nearby places can I visit before or after shopping at Lowe's in Murfreesboro?
Nearby places include Target Store Murfreesboro for groceries, Starbucks for coffee, and various restaurants like Pizza Hut Express and Cheddar's Scratch Kitchen for meals.
Are there nearby service providers that complement Lowe's offerings?
Yes, nearby you'll find Minute Key for key and locksmith services and Blue Rhino Propane Exchange for propane needs, which can be useful for home improvement projects.
How can nearby stores enhance my visit to Lowe's Home Improvement?
Stores like Harbor Freight Tools offer additional hardware supplies, and stores like JOANN Fabric and Craft Stores provide arts and crafts materials, allowing a one-stop shopping experience in the area.