Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Morristown, TN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
2744 West Andrew Johnson Hwy, Morristown, TN
37814, United States
Hours
Reviews
4.2
1,987 reviews
5 stars
1,139
4 stars
435
3 stars
172
2 stars
66
1 star
175
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including difficulty finding assistance and unhelpful staff.
Product Availability
Customers frequently encountered issues with product availability, including discrepancies between online and in-store stock.
Management Issues
Several reviews highlighted problems with management and operational decisions, leading to frustration among customers.
Positive Staff Interactions
Despite negative experiences, some customers praised specific employees for their helpfulness and knowledge.
Delivery Problems
Numerous complaints were made regarding delivery issues, including delays and miscommunication about orders.
- JSJake Smith2 days ago1.0I went into Lowe’s and went to customer service as I had some questions but couldn’t find a representative near the light section so I went to the front where returns are at. I asked the lady if she could help me as I have some questions or send someone to the light section as I had a few questions regarding the certain lights I was looking at as we are we doing our bathroom. The lady at the front named Shay was completely rude and said it’s not her job to help customers in the departments and said I would have to find someone else to help me. I was completely shocked at how rude Shay was and very unprofessional. This Lowe’s customer service department is one of the worst customer service I have ever experienced at any store. Employees are there to help people, not be rude and disrespectful to the customers. I will no longer do business with this Lowe’s due to this poor customer service.
- AMAustin T. MurphyNov 11, 20255.0Lowe’s is the best! Lowe’s offers all kinds of products for both homeowners and businesses alike. The garden center might be the best around (especially for indoor plants). Here you can get materials for any project you are working on. The employees are friendly and want to help see your project succeed!
- WWWilliamNov 9, 20255.0Very helpful clerk in the plumbing dept and the attendant at checkout was friendly and helpful
- DCDennis CopelandOct 25, 20251.0The management team along with people running the construction department could get a second job at the circus because they are a bunch of clowns!!! Never any cashiers available to maintain the flow of contractors coming through the door, if you are looking to stop in Saturday you might as well take the day off because they train people at the contractor registers to help decrease the flow during the busiest of times. If they open a register instead of taking the next in line they just allow anyone to cut the existing line meanwhile the clerk is not smart enough to notice the people who have stood there for the last 20 min. Cashiers will just walk off from there register to go help able bodied grown men load three boards while leaving customers unattended at the register. Replacing management would probably do this location a huge service.
- MDMorgan DavisOct 24, 20255.0The service was first rate. I went in to buy stain for my deck. I didn't know what I needed but I knew the color I wanted. The lady at the paint counter was awesome. She knew what I needed and the tools I needed to make it work. Very nice people.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Morristown, TN?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, gardening equipment, bathroom storage, and more at Lowe's Home Improvement in Morristown, TN.
What are the store hours for Lowe's Home Improvement in Morristown, TN?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary and the store may be closed on certain holidays.
Does Lowe's in Morristown offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services to customers at the Morristown location.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent if your order status changes.
What payment options are accepted at Lowe's Morristown store?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
Are there any installation services offered at Lowe's Morristown?
Yes, Lowe's provides a variety of installation services including appliances, flooring, cabinets, doors, countertops, HVAC, lighting, and more.
Is Lowe's Morristown accessible to customers with disabilities?
Yes, the store has wheelchair accessible parking and offers onsite services to assist customers with disabilities.
What nearby places can I visit before or after shopping at Lowe's in Morristown?
Nearby places include the Puertorican Smoke Food Truck for a quick meal, Lighthouse Christian Academy for educational visits, and the Seventh Day Adventist Church for community activities.
Are there convenient food options near Lowe's Home Improvement in Morristown?
Yes, you can find several food options nearby, such as Taco John's for Tex-Mex fast food, Subway for sandwiches, and the Puertorican Smoke Food Truck for Latin American cuisine.
Where can I find automotive services near Lowe's in Morristown?
Nearby automotive services include Take 5 Oil Change for quick vehicle maintenance and AutoZone for automotive parts and repair services.