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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Memphis, TN offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,764 reviews
5 stars
1,404
4 stars
674
3 stars
264
2 stars
102
1 star
320
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff and long wait times for assistance.
Cleanliness
Several reviews mentioned cleanliness issues, including reports of rats and unsanitary conditions in the store.
Product Availability
Customers appreciated the variety of products available, often finding items that were not available at other stores.
Installation Issues
Numerous complaints were made regarding poor installation services for appliances, leading to significant customer dissatisfaction.
Positive Staff Interactions
Despite negative experiences, some customers highlighted individual employees who provided excellent service and went above and beyond.
- CVCarolyn Vargas6 days ago3.0Didn't have much of a variety of things I was looking for
- RRRichard RDec 29, 20255.0This is one of the best Lowe’s in Memphis employees are nice and always asking if they can help you but I know where everything is store is always clean…
- MMMarciano MaganaDec 27, 20255.0What you can't find in other stores, you'll find it here.
- SJS JDec 23, 20251.0I recently had an awful experience at the Lowe's on N. Perkins in Memphis relating to both the purchase and installation of a GE laundry center (washer and dryer). My purchase experience consisted of being put in a continuous loop between the operator and the appliance department for 20 minutes, eventually speaking with a person representing herself as the store manager, giving me a fictitious name and inaccurate information, having the supposed assistant manager hang up on me mid conversation and the inability to speak with the real store manager, Mike Alvarado, who was at lunch at 3:30 pm and who would not return my phone calls. Eventually I reached an associate who placed my order for over $1,900. Due to limited space, I cannot fully convey how bad this purchase experience was. My installation experience was even WORSE than my purchase experience. The installation was actually done so poorly, I had to have a real professional COMPLETELY REDO IT AT MY EXPENSE. Please let me explain. The installers arrived late and disconnected my old unit and moved it off of its dolly (which I had built to make installation easy). For some reason they left the old unit in the laundry room instead of removing it to make room for placement of the new unit much easier. They left and went to their truck for about 15 minutes. I walked into the laundry room and found they had flooded 2/3's of it by allowing the washer hoses to drain onto the floor for some reason. I mopped up the section I could reach but water was under the old unit they had left there. I did notice that they also tracked water through my kitchen. Several times I had to stop them from damaging my cabinetry and granite countertops by both yelling and using my hands to redirect the unit. I immediately asked if they had to remove the shipping rod and the lead installer said they no longer used shipping rods to ship washers. (This rod prevents damage to the washer bin during shipment.) As they were pushing the unit into place, I noticed a RED sticker pushing out on the right side. Just above it was an even LARGER red sticker IN PLAIN SIGHT stating “Remove Shipping Rod” with an arrow pointing to the rod and its RED cover sticker just below. I yelled stop and pulled off the lower red sticker revealing the shipping rod. I told them they apparently still do use a shipping rod and the notice about it was CLEARLY on the top of the washer, to which they had apparently never referred. (Please see photos attached.) One installer tried to remove the rod and kept bumping it into my cabinetry. I had to tell them to pull the unit out to remove the rod. The lead installer decided to use my old dryer vent and his connection of it to the new unit was a literal DISASTER. After he pushed the unit back into place, I asked if the vent vented straight out and he assured me it did. This was NOT TRUE. Please see the picture attached reflecting the dryer vent crumbled upon itself behind the unit, rendering the dryer USELESS as NO hot air could vent to the outside. My professional was astonished they would try to pull such a stunt. When it was time to zip tie the drain hose to a faucet to prevent it from pushing itself out of the drain tube, the second installer could not find the tie. I believe they were going to do the installation without it. I found it for them and then they secured the drain hose very poorly. I asked if they were going to clean up the water remaining on my laundry room floor and they actually TOLD ME TO DO IT. They said they did not have any more time to spend at my home (getting the installation done correctly). Unbelievable. Their testing of the unit basically involved turning on the washer and leaving my home. I do not think the dryer was tested. I was so concerned at what occurred at my home that I contacted my guard service and they have agreed to send extra security patrols to my house each day. They suggested I call the company headquarters and report what had gone on. I recommend purchasing NO appliances from Lowe's. (My photos may be posted later.)
- MOMolly OkeonDec 7, 20255.0I had a wonderful experience with a store employee named Jessica today, and I wanted to brag about her! She helped me find a space heater, which I was nervous about because I found one at Home Depot but it was broken. She walked me to the space heaters and helped me find the brand I was looking for. She opened the box to make sure it was in good condition for me. When we opened it, we noticed the handle was not attached to the heater; there were two screws where the handle is supposed to go, so, apparently it's up to the buyer to install it. I have arthritis in my hands, so I could not do that if I wanted to. She did not have a screwdriver on her, but she found a store employee named Jerome who did and was kind enough to install it for me. Jessica stayed with me throughout the entire experience and was friendly and reassuring. A++++ for Jessica AND Jerome! Get these two a raise and major holiday bonuses! Please send them my best!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Memphis, TN?
Lowe's Home Improvement offers products such as paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Memphis?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with closures on November 27, 2025, and December 25, 2025.
Does Lowe's Home Improvement in Memphis offer delivery and in-store pickup?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are also provided when your order status changes.
What payment options are accepted at Lowe's Home Improvement in Memphis?
Lowe's accepts payment via American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Does Lowe's offer installation services for purchased products?
Yes, Lowe's provides a wide range of installation services including appliances, cabinets, flooring, doors, lighting, HVAC, plumbing fixtures, roofing, and more.
Are there recycling services available at Lowe's Home Improvement?
Yes, Lowe's offers recycling for electronics, light bulbs, and batteries.
How can customers benefit from the nearby Minute Key locations near Lowe's?
Customers can easily get keys copied or locksmith services at the nearby Minute Key kiosks, which is convenient if they shop at Lowe's and need quick key services.
What nearby restaurants can customers visit before or after shopping at Lowe's in Memphis?
Elwood's Shack, a barbecue and American restaurant, and Cevicheria and Grill Chilemon, a Latin American and seafood restaurant, are nearby for dining options around your Lowe's visit.
Are there other stores or services near Lowe's that might be useful for shoppers?
Yes, shoppers can visit Supermercado Guatemala 502 for groceries, Berclair Insurance Center for insurance needs, and Berclair Coin Laundry for laundry services, all located near Lowe's in Memphis.