Brand Certified
Lowe's Home Improvement
4.0(2938 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
585 North Perkins Road, Memphis, TN
38122, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(901) 684-2750
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/TN-Memphis/2237
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Memphis, TN offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.0
2,938 reviews
5 stars
1,498
4 stars
691
3 stars
270
2 stars
115
1 star
364
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting unhelpful or rude employees, while others praised specific staff members for their exceptional service.
Product Availability
Customers noted a lack of variety and stock issues, with some struggling to find specific items or experiencing delays in assistance.
Installation Issues
Numerous reviews highlighted poor installation experiences, including incorrect setups and lack of follow-up service, leading to customer frustration.
Store Cleanliness
While some customers appreciated the cleanliness of the store, others reported serious hygiene issues, including sightings of rats.
Management Concerns
Several reviews pointed to mismanagement and a lack of accountability, with customers expressing dissatisfaction over unresolved issues and poor communication.
- KBKack BallFeb 19, 20261.0Rediculous
- JHJames HankinsFeb 15, 20264.0They have great customer service. All the products I was looking for was easy to find.
- JAJohn AmaruFeb 11, 20265.0Employees were super nice and helpful. Highly recommend!!
- APAltering ProspectivesJan 22, 20261.0I spent over an hour walking the store trying to find an employee who could cut fiberglass. During that time, multiple employees were visible but were on their phones and ignored customers who needed assistance. After finally getting the fiberglass cut, I proceeded to self-checkout and properly scanned and paid for my items. As I was leaving the store, I was stopped by police and accused of only scanning one item. During this encounter, the officers removed the fiberglass from my hands, and one piece hit the ground and cracked on the edge. I was told by the manager that it was “one piece of board that had been cut,” and the situation was treated as a joke. I did not notice the damage until I arrived home. There is nothing funny about a paying customer being accosted by police over merchandise that was clearly paid for—especially after a prolonged lack of employee assistance. The situation was embarrassing, frustrating, and completely avoidable. I considered uploading a video of the incident to TikTok to document what occurred, but that is simply not my style. I do not believe in bashing businesses or tarnishing anyone’s image. I am bringing this matter directly to Lowe’s because I expect accountability, professionalism, and corrective action—not public spectacle. If Lowe’s expects customers to self-scan their own purchases, the company has a responsibility to ensure customers can safely leave the property with their paid merchandise and are not subjected to police intervention due to internal failures. I expect this issue to be taken seriously and addressed appropriately. Update I reached out to Lowe’s about the incident with no resolve I’m currently back in Lowe’s waiting to get my Materials cut and I’ve been waiting over an hour so I only did. They did not solve the issue with the broken fiberglass board before. Apparently they have not addressed the associates at this Lowe’s.
- DSDicola SpaceJan 16, 20265.0Outstanding experience with Lowe’s Home Improvement. The staff went above and beyond to make sure everything was handled properly. You can tell they take pride in their work and value customer satisfaction. I would absolutely recommend them
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Memphis, TN?
Lowe's Home Improvement offers products such as paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Memphis?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with closures on November 27, 2025, and December 25, 2025.
Does Lowe's Home Improvement in Memphis offer delivery and in-store pickup?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are also provided when your order status changes.
What payment options are accepted at Lowe's Home Improvement in Memphis?
Lowe's accepts payment via American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Does Lowe's offer installation services for purchased products?
Yes, Lowe's provides a wide range of installation services including appliances, cabinets, flooring, doors, lighting, HVAC, plumbing fixtures, roofing, and more.
Are there recycling services available at Lowe's Home Improvement?
Yes, Lowe's offers recycling for electronics, light bulbs, and batteries.
How can customers benefit from the nearby Minute Key locations near Lowe's?
Customers can easily get keys copied or locksmith services at the nearby Minute Key kiosks, which is convenient if they shop at Lowe's and need quick key services.
What nearby restaurants can customers visit before or after shopping at Lowe's in Memphis?
Elwood's Shack, a barbecue and American restaurant, and Cevicheria and Grill Chilemon, a Latin American and seafood restaurant, are nearby for dining options around your Lowe's visit.
Are there other stores or services near Lowe's that might be useful for shoppers?
Yes, shoppers can visit Supermercado Guatemala 502 for groceries, Berclair Insurance Center for insurance needs, and Berclair Coin Laundry for laundry services, all located near Lowe's in Memphis.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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