Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Madison, TN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
1,442 reviews
5 stars
887
4 stars
309
3 stars
99
2 stars
37
1 star
110
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff members are praised for being friendly and helpful, others are reported as rude or unhelpful.
Product Availability
Customers appreciate the variety and availability of products, but there are complaints about inventory discrepancies and issues with online orders.
Store Experience
Some customers enjoy a pleasant shopping experience with organized stores and helpful staff, while others report disorganization and lack of assistance.
Delivery Issues
Numerous reviews highlight significant problems with delivery services, including scheduling errors and poor communication.
Staff Knowledge
While some employees are noted for their expertise and willingness to assist, others are criticized for lack of knowledge and training.
- JGJeffrey GelvinNov 8, 20255.0Gotta love Lowes!!!
- IGImani GrossNov 2, 20251.0Poor customer service at this location. I was able to find the Adirondack chairs I was looking for and I bought the last three. However, 1 box was damaged with a large hole in the side. I asked the manager, Justin, for a damaged box discount and he scoffed nastily saying, the box is damaged, there’s nothing wrong with what’s inside.” …. I asked for a “damaged box” discount, not a damaged product discount? As an aside, how anyone would know what’s going on inside the box without opening it is beyond me. Lowe’s, I think Justin could use some training.
- KBKristie BennettOct 26, 20255.0This store provides excellent customer service!!
- SBSamuel BellOct 12, 20255.0Great customer service
- JIJ Hawkins IISep 13, 20251.0The purpose of ordering ahead is for efficiency yet…..here I am waiting 15min for something I ordered online annnd received an email & text stating that my order was ready for pickup…. Clearly it’s not ready… at this point, I could’ve walked & bought the item… no help at all
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Madison, TN offer?
Lowe's offers a wide range of products including appliances, tools, flooring, paint, outdoor furniture, plumbing, lighting, and gardening equipment. They also provide installation services for appliances, flooring, cabinets, and more.
What are the operating hours for Lowe's Home Improvement in Madison, TN?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, so please check the specific dates.
Does Lowe's Home Improvement in Madison, TN offer delivery and in-store pickup?
Yes, Lowe's provides both in-store pickup and delivery services for customers.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent when your order status changes.
What payment options are accepted at Lowe's Home Improvement in Madison, TN?
Lowe's accepts American Express, Cash, Check, Diner's Club, Discover, MasterCard, and Visa cards.
Where is Lowe's Home Improvement located in Madison, TN?
Lowe's is located at 10 E Campbell Road, Madison, TN 37115, United States.
What should I do if I want to return or exchange an item purchased from Lowe's?
Most items can be returned within 90 days. Online orders can be returned by starting a return online in your Order History. In-store returns require proof of purchase at the customer service desk.
Are there any nearby places of interest close to Lowe's Home Improvement in Madison, TN?
Yes, nearby places include Blue Rhino Propane Exchange for propane supplies, Minute Key for locksmith services, and Rucker's Bar B Que for dining.
How can customers visiting Lowe's benefit from nearby automotive services?
Customers can find automotive services nearby such as Meineke Car Care for repairs and oil changes, St. Mina Motorplex for used cars, and Spartan for auto body shop and parts.
What recreational and educational facilities are near Lowe's Home Improvement in Madison, TN?
Nearby, customers can visit New Life Learning Academy and Premier Learning Academy for education, and enjoy entertainment at Music City Power & Performance.