Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a La Follette, TN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,262 reviews
5 stars
704
4 stars
284
3 stars
106
2 stars
54
1 star
114
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for rudeness and lack of knowledge.
Product Availability
Customers frequently reported issues with stock levels and product availability, leading to frustration over delayed orders and out-of-stock items.
Store Cleanliness
The store is generally noted for being clean and organized, contributing positively to the shopping experience.
Staff Helpfulness
Many customers appreciated the assistance from staff members, particularly in specific departments like plumbing and flooring.
Delivery Issues
Numerous complaints were made regarding delivery services, including delays, incorrect items, and poor communication.
- JHJimmy HoffaNov 11, 20255.0There's a woman that works in the paint department ... I didn't catch your name but y'all need to give her a raise she is really nice she does her job well she knew everything I needed ..she knew what I should use All I had to do was pick the color she's an older woman and I don't want to guess her age cuz I don't want to be wrong.. next time I'll get her name and I'll post it really nice lady .. If it helps I went in the middle of the day so it was like maybe first shift..
- AMAmy MooreNov 4, 20254.0Garry in the paint center was extremely helpful.
- NDNicole DurhamOct 27, 20255.0Assistant Store Manager Amy is very helpful. Clean place, easy to navigate.
- MLMadison LawsonOct 23, 20251.0We waited 15-20 minutes to just get some vinyl, just for them to tell us they can’t do it and were rude and kept rolling their eyes at us. Never going back, terrible customer service/communication skills.
- RBRobert A Raynor Jr (Bullet)Oct 8, 20252.0I visited the store to exchange a 3/8 Drive Craftsman ratchet and three Craftsman screwdrivers that were defective. When I told the lady at the customer service desk what I was doing at that no longer made that particular screwdriver she told me that there was no way to exchange them. But I corrected her and told him oh yes they might have discontinued this specific one but they got one to replace it and I've had no problem doing it in the past. She just didn't have the correct information because they've exchanged them in the past many times for me see they don't make some of those ratchets anymore if you have a rash or screwdriver that's 30 years old but they don't make that screwdriver anymore but they got one that replaces it but she didn't know what she was talking about. However I did exchange them after I explained to her how it really worked. So be careful out there because some people just don't know what they're talking about.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in La Follette, TN?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, and gardening equipment.
What are Lowe's store hours in La Follette, TN?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 9:00 AM to 8:00 PM on Sundays, with special holiday hours on certain dates.
Does Lowe's in La Follette offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services at their La Follette store.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will be sent if your order status changes.
What payment methods are accepted at Lowe's Home Improvement in La Follette?
Lowe's accepts various payment options including American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Can I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned via your Order History page, and in-store returns require proof of purchase at the customer service desk.
Are there nearby places where I can exchange propane near Lowe's La Follette?
Yes, Blue Rhino Propane Exchange is located nearby for propane exchanges, which is convenient if you're purchasing grills or outdoor equipment at Lowe's.
Where can I get locksmith services close to Lowe's Home Improvement in La Follette?
Minute Key and minuteKEY locksmith services are located nearby, making it easy to get keys copied or locksmith assistance during your visit to Lowe's.
Are there dining options near Lowe's in La Follette for a quick meal before or after shopping?
Yes, nearby dining options include Hardee's, Taco Bell, Po Ho’s (an ice cream and smoothie bar), Arby’s, and Subway, convenient for grabbing a quick meal.
What brands does Lowe's Home Improvement offer at their La Follette store?
Lowe's offers trusted brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kohler, Kobalt, Bosch, and many others across various home improvement categories.