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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Knoxville, TN is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
2,563 reviews
5 stars
1,477
4 stars
598
3 stars
187
2 stars
75
1 star
226
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the staff, highlighting specific employees who provided exceptional service.
Product Availability
Customers appreciated the wide selection of products available, particularly in appliances and home improvement items.
Delivery Issues
Several reviews mentioned problems with delivery, including delays and poor communication regarding appliance installations.
Store Conditions
Feedback indicated that the store's cleanliness and organization varied, with some customers noting disarray and understaffing during busy times.
Management Concerns
There were multiple complaints about unprofessional behavior from management, leading to dissatisfaction among customers.
- LSLisa ships2 days ago1.0Anytime I go to this location they never have what I’m looking for. It’s extremely frustrating and a complete waste of time. Not to mention that they don’t have enough workers for each department. When I’m trying to get help from an employee they are always busy having to help another customer or they send me someone from another department that knows nothing about what I’m looking for. Lowes needs to do better than this! It’s ridiculous.
- TBThomas BishopJan 1, 20264.0They had what I needed and even price matched the other orange store.
- RSRhoni StandeferDec 22, 20255.0Whoever the gentleman was that delivered my dryer today was the nicest, most polite guy that has ever delivered to our home. Kudos to him! You have a great employee working for you!
- MPMelissa PhillipsDec 22, 20255.0Our dryer quit on us and therefore our visit this day. We use this location alot. The staff are top notch and always so very helpful. It's very nice to have one so near home for any spur of the moment needs. We were able to purchase the dryer we selected and it was in stock and our delivery calendar date of arrival was agreeable. It's the holidays so it was 5 days out, but truly not a huge wait time. The gentleman that helped us at check out area was very quick, knowledgeable, helpful with our questions, explained some warranty options and made the whole process go smoothly. We appreciate your request for our input and we will continue to return again and again. NOTE: There was a vast selection of dryers to choose from and so if you're in the market for one, they have you covered.
- EEErinDec 4, 20255.0We always have a great experience in Lowe’s. Most recently we were helped by 3 great team members on Black Friday. First we met Micah, while looking at doors. Micah was knowledgeable about the products and extremely helpful with making recommendations and explaining the differences and benefits of each product. Micah was extremely respectful and it felt like speaking with a regular person, not a sales person. He truly wanted us to make an educated decision and because of the experience we had with him we will 100% be using Lowe’s for new door installations in the spring. Next we met Shirley and Andrea who helped us in the rug department. We were looking to buy a new area rug but were unsure if the rug would match the couch we bought earlier that day. Both Andrea and Shirley took time to help look at the couch colors on my phone and help compare to different rugs. When we found one we wanted they were sold out with all except the one in display. Andrea helped roll the ugh and secure it tightly for us to purchase and drive home with. We love our new rug. We are grateful to be able to walk into a store and come in contact with staff who truly care while they are at work. They do not come across as the customer is a burden but instead provide great feedback and product knowledge. Thank you, Micah, Andrea and Shirley.We will certainly continue to shop this Lowe’s store.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Knoxville, TN?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing supplies, and more.
What are the store hours for Lowe's Home Improvement in Knoxville?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement offer delivery and pickup services?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
How can I check my order status at Lowe's?
You can check your order status online by entering the order number or logging in to your MyLowe’s account. Email updates are provided if your order status changes.
What payment options does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are there services for installation and assembly at Lowe's?
Yes, Lowe's provides a variety of installation services such as appliances installation, flooring, doors, windows, HVAC, and more, along with assembly services.
What are some nearby points of interest around Lowe's Home Improvement in Knoxville?
Nearby places include Minute Key for locksmith services, Hobby Lobby for arts and crafts, and Big O Tires for automotive needs. These locations can be convenient stops before or after visiting Lowe's.
Can I find hardware and paint supplies near Lowe's at Sherwin-Williams?
Yes, Sherwin-Williams is nearby and offers hardware and building supplies, which complements the offerings at Lowe's for your home improvement needs.
Where can I grab a meal or smoothie near Lowe's in Knoxville?
Nearby dining options include Firehouse Subs, Smoothie King, and Panda Garden, perfect for a lunch or refreshment break during your shopping trip at Lowe's.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start a return online before shipping. In-store returns require proof of purchase at the customer service desk.