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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Knoxville, TN is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,734 reviews
5 stars
1,035
4 stars
355
3 stars
158
2 stars
57
1 star
129
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful staff, others reported poor service and unresponsive management.
Inventory Issues
Several customers experienced problems with inventory accuracy, noting that items listed as in stock were often unavailable.
Checkout Experience
Many customers expressed frustration with the self-checkout system, citing a lack of staffed registers and difficulty finding assistance.
Product Quality
There are complaints regarding the quality of products sold, particularly appliances, with some customers receiving defective items.
Store Cleanliness
The store is generally reported as clean and well-organized, with easy navigation for customers.
- RFRoger FooseJan 3, 20265.0Gwen the cashier was great . Nice smile
- AZAndy ZunichDec 30, 20251.0I think the polite way to say it is that the associates at this Lowe’s don’t care and thatbis almost always a function ofpoor management. Consistent inventory issues with key products that they show online as in stock, but are not at the store. And I get it, things like that happen. But when you continue to let them know on specific products and ask them to fix their min/max, and it just goes repeatedly ignored by multiple associates over multiple visits, it’s the only conclusion. Avoid this location, it’s a shame for an otherwise good company
- JPJeremy PorterDec 26, 20251.0I ordered an item before Christmas knowing it would take extra time to get here, no big deal. Item gets picked up and “delivered” by what I eventually find out is a 3rd party company. The picture I received to confirm delivery is not what I ordered at all. I reached out through the ai chat option on the app eventually talking to a person. They told me that my options were to either schedule a pickup for the wrong item and after it was received I would be refunded 3-10 days later or bring it back to the store myself. I then called the store and they told me that the other customers had already called and that I just had to wait and see what would happen. I then go to the store with the items and after being told basically that they could do nothing for me, escalating to higher ups several times and after spending 1.5 hours they were finally able to sort things out. I did finally get things sorted out in the end but until I was put in touch with someone in higher management everyone was just trying to get me to leave with no information on when or if I would receive my item or a refund.
- KJKEVIN JARDETDec 10, 20255.0Lighting in store is good for seeing things. They have easy to find items that are marked and if you can't find something you can ask one if the friendly staff. The electrical department is very knowledgeable.
- NMNathan MweziDec 8, 20255.0I’m highly impressed by the customer service at this particular location. I always have a pleasant experience with the staff. They seem to go above and beyond. Most recently I received assistance from Christopher. He did a fine job.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Knoxville, TN?
You can find paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more at Lowe's.
What are the store hours for Lowe's Home Improvement in Knoxville?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sundays from 8:00 AM to 8:00 PM. Holiday hours vary.
Does Lowe's offer installation services?
Yes, Lowe's offers installation services including for appliances, cabinets, flooring, lighting, HVAC, roofing, and more.
Can I pick up my order in-store or get it delivered?
Lowe's provides both in-store pickup and delivery services for customer convenience.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting the return process online or in-store with proof of purchase.
What are the accepted payment options at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby food options if I visit Lowe's in Knoxville?
Yes, nearby food options include Sonic Drive-In, Wendy's, Little Tokyo Cafe, and McDonald's, perfect for grabbing a meal before or after your visit.
Where can I get propane nearby when shopping at Lowe's Knoxville?
Blue Rhino Propane Exchange is nearby for your propane refill needs while visiting Lowe's.
Are there car wash services close to Lowe's Home Improvement in Knoxville?
Yes, you can find Time To Shine Car Wash and Zips Car Wash near Lowe's for convenient vehicle cleaning.
Does Lowe's Knoxville offer assistance in languages other than English?
Yes, Lowe's offers in-store translation services and supports English and Spanish languages.