Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Knoxville, TN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,723 reviews
5 stars
1,028
4 stars
353
3 stars
158
2 stars
57
1 star
127
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the staff, with specific mentions of employees going above and beyond to assist.
Product Availability
Customers noted a good selection of items, although some expressed frustration with inventory issues and not finding specific products.
Checkout Experience
Several reviews highlighted dissatisfaction with the self-checkout system, citing a lack of staffed registers and difficulty in getting assistance during checkout.
Store Cleanliness
The store was frequently described as clean and well-organized, contributing positively to the shopping experience.
Return Policy Issues
Multiple customers expressed frustration with Lowe's return policy and customer service regarding returns, particularly for appliances.
- MCMichelle Coleman1 day ago1.0Do not use them they use rejected contractor that no one will use, trust me I found out on my doors
- GCGary Coleman1 day ago1.0I needed my kitchen and my storm door replaced so I went to Lowe's to have them to do it a man came out to measure and told me the price and I told him ok, ,,,will here we the problem started they sent 2 guys out and the brought out the wrong doors then they told me they be back but they never showed up, then I went to Lowe's they told me they have to reorder the door , well the second time they came out two month later they put they door in ,then they was putting in the storm door and it was the wrong side door, so they again told me they be back the same day, it's been 4 months now and I still haven't got my storm door in , and it's payed for ,to whom it's concem I wouldn't use Lowe's for anything but buying tools, people they hire unprofessional, they don't know what they doing, Lowe's hire rejects contractors that no one else will hire I still trying to get the job done and told them I want my money back for the whole project to get some one else to fix
- SBSho BudNov 16, 20255.0Great experience this morning.
- MWMark “Big Woody” WoodworthNov 4, 20254.0Typical Lowes never enough associates around to help. Always have yo search for someone, then they don't belong in the area and need to find another. Other then that, clean, organized, easy to move about and hope you come in the correct spot for whatever your looking for.
- CHCINDY HELTONOct 14, 20255.0I had an online order with in store pick up. I actually saved sixty dollars on the Little Giant Ladder that I purchased. My order was ready when I got there. The associate, a young man helped me get the heavy item to my car. I really appreciated his help and excellent customer service. I didnt have to stand in line or even wait at all. I would definitely recommend this Lowes store. Thank you to Sharday!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Knoxville, TN?
You can find paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more at Lowe's.
What are the store hours for Lowe's Home Improvement in Knoxville?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sundays from 8:00 AM to 8:00 PM. Holiday hours vary.
Does Lowe's offer installation services?
Yes, Lowe's offers installation services including for appliances, cabinets, flooring, lighting, HVAC, roofing, and more.
Can I pick up my order in-store or get it delivered?
Lowe's provides both in-store pickup and delivery services for customer convenience.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting the return process online or in-store with proof of purchase.
What are the accepted payment options at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby food options if I visit Lowe's in Knoxville?
Yes, nearby food options include Sonic Drive-In, Wendy's, Little Tokyo Cafe, and McDonald's, perfect for grabbing a meal before or after your visit.
Where can I get propane nearby when shopping at Lowe's Knoxville?
Blue Rhino Propane Exchange is nearby for your propane refill needs while visiting Lowe's.
Are there car wash services close to Lowe's Home Improvement in Knoxville?
Yes, you can find Time To Shine Car Wash and Zips Car Wash near Lowe's for convenient vehicle cleaning.
Does Lowe's Knoxville offer assistance in languages other than English?
Yes, Lowe's offers in-store translation services and supports English and Spanish languages.