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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Knoxville, TN offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
2,490 reviews
5 stars
1,449
4 stars
546
3 stars
209
2 stars
78
1 star
208
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were criticized for being unresponsive or dismissive.
Delivery Issues
Numerous customers reported significant problems with delivery, including delays, incorrect items, and poor communication regarding installation.
Product Availability
Customers appreciated the variety of products available but noted inconsistencies in stock levels and pricing discrepancies.
Store Experience
While some customers enjoyed their shopping experience due to friendly staff and cleanliness, others faced long wait times and unhelpful employees.
- BKBen Kolt5 days ago1.0I hate lazy employees. I hate people who can't be bothered to assist customers right in front of them. I walked into the appliance department and asked where the refrigerator water filters were. The man behind the desk pointed them out. He then started a conversation with 2 other employees. I looked at the filters for 10 minutes, went to the lowes web site, then Amazon, then Home Depot, trying to find the right filter. The web site said the store had a 3 pack of the filter I needed, but it was not to be found. I spent 10 minutes looking at and for the right filter not more than 5 feet from 3 employees. No one offered assistance. I looked for a manager on my way out, but there is no customer service desk, just a return desk. I found what I needed elsewhere. Lowe's continues to disappoint.
- HGHeather Golden6 days ago1.0Had to change my rating because i rated the sales person high but the delivery service is a 0. The communication for the delivery co is 0.
- MHMU Herdfan1Jan 3, 20265.0Take your business here! We ordered a Christmas tree online after seeing it at Alcoa. We knew NOT to buy it there because theres only self checkout & it's a nightmare mess. At Knox Lowes it was 1/4 original price and their pickup service couldn't have been nicer. They know their jobs & do them well!!
- AAA-10Dec 31, 20255.0Yooo I built a house!!!!! Ima still need that fridge james.... you know the blue one? The monster one you said you would ask your manager if I could come in and buy iy
- ECEmily CabageDec 14, 20255.0Hunter in the inside lawn and garden department did a phenomenal job assisting me with purchasing the best option of a Blackstone Grill. He answered every question I had in addition to sharing his knowledge of the product. I then was able to schedule the assembled drop off that was perfect for my work schedule! I would highly recommend going to see Hunter!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Knoxville, TN?
Lowe's offers a wide selection of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Knoxville?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with adjusted hours on certain holidays.
Does Lowe's offer delivery and pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customers.
Can I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. Returns for online orders can start online, and in-store returns require proof of purchase at the customer service desk.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What installation services does Lowe's offer?
Lowe's offers a variety of installation services including appliances, blinds, cabinets, carpet, countertops, deck, doors, garage doors, generators, gutters, flooring, lighting, showers, siding, sinks and faucets, smart home systems, toilets, vanities, windows, and more.
Is there free parking available at the Lowe's store in Knoxville?
Yes, free parking is available at this Lowe's location.
Are there any nearby places to visit before or after shopping at Lowe's?
Nearby places include Wynsong Movie Theater for entertainment, Ten Mile Creek Greenway for outdoor activities, and Taste of Thai for dining.
Where can I exchange propane near Lowe's Home Improvement?
You can exchange propane at Blue Rhino Propane Exchange, which is located near Lowe's.
Are there locksmith services near Lowe's Home Improvement for key needs?
Yes, minuteKEY and Minute Key locksmith services are located nearby, providing convenient key duplication and lock services.