Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Knoxville, TN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
2,472 reviews
5 stars
1,436
4 stars
545
3 stars
209
2 stars
78
1 star
204
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant number of customers experienced poor customer service, including unresponsive staff and unresolved issues.
Product Delivery
Many reviews highlight issues with delivery, including delays, damaged items, and poor communication regarding installation.
Helpful Staff
Despite negative experiences, several customers praised specific employees for their helpfulness and knowledge, particularly in departments like paint and appliances.
Store Selection
Customers generally appreciated the variety and selection of products available at Lowe's, noting it as a strong point of the store.
Checkout Experience
Multiple reviews mentioned long wait times at checkout, often due to insufficient staffing or issues with self-checkout.
- JMJa'el Michael2 days ago5.0Andrew helped me get an item that was up in the rafters, very nice. Very quick service. Thank you very much!!
- FFFrankNov 15, 20254.0Went for spray paint and found that they don’t have nearly as many colors as they use to have. The prices weren’t bad but damn, basic colors now.
- BCBonnie CarterNov 14, 20255.0Great experience always friendly and helpful staff. Was in and out quickly. I love Lowes. 1
- PLPolish Masters, LLCNov 3, 20251.0Bought a pressure washer for my business. It wasn't strong enough to handle what I needed so tried to take it back. Apparently there is a 48 hour return policy on them. They do not tell you this, they expect you to look at a sign as you are leaving or look up a return policy online. Now I am stuck with a 300$ pressure washer that is useless. I needed 2 washer/dryers as well. But Home Depot will be getting that business.
- JKJason KilbrideOct 28, 20251.0Easily one of the worst experiences I've ever had purchasing an appliance. I never actually received the item because it was missing parts when delivered. I cancelled the order and here we are 3 weeks later and I still have not been refunded for an item that I've never possessed. Their customer service is godawful and does not follow up at all. I've called almost daily since 10/6 and the issue still isn't resolved. Take your money elsewhere to avoid a massive unnecessary headache.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Knoxville, TN?
Lowe's offers a wide selection of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Knoxville?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with adjusted hours on certain holidays.
Does Lowe's offer delivery and pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customers.
Can I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. Returns for online orders can start online, and in-store returns require proof of purchase at the customer service desk.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What installation services does Lowe's offer?
Lowe's offers a variety of installation services including appliances, blinds, cabinets, carpet, countertops, deck, doors, garage doors, generators, gutters, flooring, lighting, showers, siding, sinks and faucets, smart home systems, toilets, vanities, windows, and more.
Is there free parking available at the Lowe's store in Knoxville?
Yes, free parking is available at this Lowe's location.
Are there any nearby places to visit before or after shopping at Lowe's?
Nearby places include Wynsong Movie Theater for entertainment, Ten Mile Creek Greenway for outdoor activities, and Taste of Thai for dining.
Where can I exchange propane near Lowe's Home Improvement?
You can exchange propane at Blue Rhino Propane Exchange, which is located near Lowe's.
Are there locksmith services near Lowe's Home Improvement for key needs?
Yes, minuteKEY and Minute Key locksmith services are located nearby, providing convenient key duplication and lock services.