Lowe's Home Improvement

Reviews

• RP

  Robert Palmer

  1 day ago
  5.0
  Got to go with big blue! So much stuff, helpful staff and quick check out!
• JM

  J Mcb

  1 day ago
  1.0
  Went in this weekend looking for a sink they had listed online. Website said they had some in inventory. Couldn't find it. While I was looking a woman starting looking at everything I was looking at she was almost on top of me. That close. She got on her phone texting. An employee showed up pretty quick. I asked about the sink he said you can only get that online and was no longer wanting to help me. Turned to her starting talking like friends. Of the 2 major home improvement stores in the area the service at lowes is worse. There needs to be a 3rd option, then maybe lowes will learn how treat customers. I will never return to this store.
• MN

  Missy Nichols

  Feb 21, 2026
  5.0
  Andrew cogdill was absolutely amazing He's in lawn and garden but he went all across the store and helped me with my list that my husband sent me that I had no idea what I was doing I would not have been able to do without him He's an amazing employee and I will definitely be back in the store and will look for him to help me 😊
• BP

  Bret Pearsall

  Feb 17, 2026
  5.0
  Manager (Chris M.)!at Lowe’s by the old East Town Mall is a good guy, very helpful and went out of his way to help make something right that he didn’t cause. This was after multiple attempts online and via phone I had about given up, Chris fixed the problem with one phone call. Thanks buddy
• KF

  Kat F

  Feb 11, 2026
  1.0
  Last Thursday, I had a delivery scheduled between 1:00–5:00 pm. At 3:17 pm, I received a text and phone call from the driver stating he had completed his previous stop and was en route to my address. At 4:19 pm, the driver called again to report that the truck had broken down approximately ten minutes from my location, with no estimated repair time and a possible delay or rescheduling. Shortly after, I received a call from the main shipping dispatch center. During this time, I was redirected between dispatch and Lowe’s customer support. Dispatch informed me that the order showed a two hour delay, not a cancellation, and that I would be notified if anything changed. I continued waiting. At 4:51 pm, I received an automated message stating my delivery had arrived, which was inaccurate. At 6:52 pm, I called for an update and was informed immediately that the delivery had been cancelled, despite receiving no notification. I spent approximately 40 minutes with Lowe’s customer support attempting to resolve the issue. I was also told that the delivery team had marked the order as “customer not home,” which contradicted the information provided by the shipping company and did not reflect the actual circumstances. I understand that mechanical issues can occur; however, the communication throughout this process was inadequate. Following the call with customer support, I rescheduled the delivery for Thursday, February 10. On February 10, my delivery window was 1:30–5:30 pm. At 2:20 pm, I received a call notifying me of a two-hour delay. At 4:41 pm, the Lowe’s status portal indicated the driver was two stops away, and at 4:52 pm, it showed he was on the way to my address. At 5:27 pm, I received a text stating the driver had completed his last stop and was heading to my home, followed one minute later by a message stating the order had been delivered. At 5:47 pm, I contacted the shipping company for clarification, as the updates were inconsistent. They confirmed the driver was still en route. At 6:42 pm, after another hour passed, I called again and was told the driver was not following the expected process and was actually still two stops away. I was informed the delivery was still marked as “in progress” and that I would be notified of any changes. By 10:30 pm, the shipping office and Lowe’s customer support center had closed, and I had received no further updates or cancellation notice. The Lowe’s portal continued to show the driver as “arrived,” with a message stating the delivery was delayed, also contradicting one another. Today, the following morning, I had still received no communication from Lowe’s or the shipping company. I contacted Lowe’s customer support to request an update and discuss appropriate resolution for two failed delivery attempts. I was offered a $15 e-certificate as compensation, despite the original delivery fee being $79. I requested that the order be cancelled and fully refunded, as I no longer had confidence in the delivery process. I was then informed that the driver had marked the order as “refused due to incorrect size,” which was inaccurate and inconsistent with all prior communication. I am currently awaiting confirmation from the cancellation team regarding a full refund. I understand Lowe’s utilizes a third party delivery service; however, as the vendor, Lowe’s is responsible for ensuring that its selected partners provide reliable and accurate service. I have spent the equivalent of two full workdays waiting for this delivery, along with more than two hours on the phone with Lowe’s and the shipping company, and I still have not received the item or a resolution on my order refund from February 1. Based on this experience, I cannot recommend making purchases through Lowe’s.

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