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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Knoxville, TN is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,427 reviews
5 stars
1,335
4 stars
562
3 stars
211
2 stars
100
1 star
219
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unhelpful staff, while others praised specific employees for their exceptional assistance.
Delivery Issues
Numerous reviews highlight problems with delivery schedules and communication, leading to frustration among customers who experienced delays and unfulfilled orders.
Store Organization
Customers frequently mentioned difficulties in locating items and receiving assistance, suggesting that the store may be poorly organized or understaffed.
Product Availability
While some customers found the store well-stocked with necessary items, others reported issues with product availability and incorrect pricing.
- TIThomas Ingram5 days ago4.0Found what I needed and helpful staff
- JCJennifer ComptonJan 3, 20265.0Employees are always helpful
- MRMr RaderDec 28, 20251.0Will never purchase another appliance here.. Purchased a refrigerator and was lied to about delivery then lied to about installing it.. Refrigerator is setting on my back porch still in box.. Nothing but lies from everyone I talked too Take my advice and stay away! Do yourself a favor and go next door to HOME DEPOT!
- JPJerry PattersonDec 27, 20251.0If you order something, then it should be delivered on the date to be delivered, not send a text on delivery day saying it will be 3 days before it will be delivered, and believe me the manager is useless ! , mall road ,Knoxville, Lowe's
- SSSusy StrangeDec 26, 20255.0This location is great. The employees go above and beyond to do their job. One of the managers definitely went well above and beyond to take care of my needs as a customer and did not stop until she got it taken care of. He name is Mysti. Will definitely so this location everyone.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Knoxville offer?
Lowe's offers a wide range of hardware products, building materials, appliances, tools, paint, flooring, outdoor equipment, and installation services for home improvement projects.
What are the operating hours for Lowe's Home Improvement in Knoxville?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with some holiday exceptions.
How can I check the status of my order at Lowe's?
You can check your order status online by entering the order number or logging in to your MyLowe's account to receive updates via email.
Does Lowe's Home Improvement offer delivery and in-store pickup?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment options.
How do I return or exchange an item purchased from Lowe's?
Most items can be returned within 90 days. Online purchases can be returned via your order history on Lowes.com, while in-store returns require proof of purchase at the customer service desk.
Are there nearby places I can visit when shopping at Lowe's Home Improvement on South Mall Road?
Yes, nearby you can find Blue Rhino Propane Exchange for propane needs, various Minute Key locksmith services, and Jet's Pizza for dining after shopping.
Is there a pharmacy located near Lowe's Home Improvement in Knoxville?
Yes, Walgreens Pharmacy is located nearby for convenient access to pharmacy and beauty supplies.
Are there medical and health services close to Lowe's Home Improvement?
Nearby health services include Knoxville Family Dental West, Knoxville Acupuncture LLC, Miracle-Ear Hearing Aid Center, East Town Chiropractic Health and Wellness Center, and CORA Physical Therapy.
Does Lowe's Home Improvement offer any assistance for tax-exempt purchases?
Yes, customers can apply for a tax-exempt account by visiting the customer service desk in store.