Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Knoxville, TN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,410 reviews
5 stars
1,323
4 stars
559
3 stars
212
2 stars
99
1 star
217
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, citing unhelpful staff and rude management.
Staff Knowledge
Several reviews highlighted a lack of knowledgeable staff, particularly in departments like plumbing and lumber.
Store Organization
Customers expressed frustration with the store's organization, noting cluttered aisles and difficulty finding items.
Delivery Issues
Numerous complaints were made regarding delivery delays and poor communication about orders.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and positive interactions.
- JLJoshua LooneyNov 16, 20254.0Lowes is always great. I did wait 30 minutes for an item on the overhead. But they worked hard to get to it. Love Lowe's.
- CMChris MclemoreNov 10, 20251.0Went to this store on Sunday for parts to install dishwasher guys in plumbing department very rude no help at all went to check out lady was very rude act like she hated her job never be back to another Lowe’s Home Depot will get my business going forward
- CWCathy WilsonNov 1, 20251.0I would give the Lowe's East Town a zero! Juan the flooring manager and Chris the front end manager should not be in their positions. They do not know what proper customer service is!!!!! My son and I were in the store today, Saturday, November 1, 2025 to get vinyl flooring and supplies to fix my leaking toilet. There was a small young lady working the flooring area by herself and there was no way she could cut the vinyl flooring without help. My son helped her put it on the machine and helped cut it. In my past flooring experience the company would roll vinyl sheets on a card board cylinder. It was not, a 12 foot roll of vinyl was folded in half. Juan the flooring manager was found up front hanging out with Chris instead of helping his employee. When we went to check out I asked for a discount on the flooring since my son had to help the employee cut it. Chris the front end manager was notified at first he kept walking past us. Then when he finally came over and I told him the situation he informed me he couldn't give me a discount that I would have to speak to Juan. Juan never approached us, he just sent Chris back over to tell me we weren't getting a discount. I asked why wasn't Juan back there helping his employee instead of up front hanging with Chris. Chris being a smart butt asked if I needed a job that they were hiring. I told him no that I would not work for either one of them because they do not have good customer service or management experience. A good manager helps his employees or customers instead of ignoring them. Corporate please do not give some kind of excuse for the behavior of your employees!!!! Juan and Chris need to be reprimanded.
- RPrebekah prattOct 26, 20251.0This place is a circus. Ladders and buggies piled in the aisle to where you can’t get through with a cart. We first needed rebar and all the labels were tore so we asked a lady which price was which and she called some dude over who ask “what kind do you have” while I’m currently holding a 1/2”. Ok whatever maybe dude don’t know. He then said “this is 20’” no it’s not. It’s 10’. He then said “oh yea our 20’ is outside” we go over to lumber to get 2x6, we see 2x6 but the tags say 4x4. And to be honest, after feeling like we fought for our lives through mazes of ladders and buggies and trying to understand this guy tell us what price the rebar was, we called the jeff city store and had them get what we need over the phone so we could just go pick it up from there.
- MRMelissa “Mimi” RogersOct 18, 20251.0This location we get a bad experience each time. Recently went to purchase some boards to build a small deck. From the information on the Lowe's website we had figured out everything we needed.... No help in the lumber department there! Ask an employee and they "don't know". One young man was very rude and had a walkie talkie on his side but would not call on anyone else to help us! I have a Lowe's card but was thinking about going to Home Depot because I have heard other people say that they are very helpful and happy to help.....but I decided to try a different Lowe's, on Mountain Grove off Chapman hwy and so happy that I did because everyone there was Super helpful, knowledgeable and friendly! A tremendous difference at that location opposed to the Mall rd location! It's not just the lumber department at this east location but also the garden department that's not helpful. Young employees walking around with there phones in their faces and playing around with each other.. one day there was a group of them and just joking around with each other and playing on the forklift! Almost ran us over with it! This store needs to have a meeting with their employees and Do better!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Knoxville offer?
Lowe's offers a wide range of hardware products, building materials, appliances, tools, paint, flooring, outdoor equipment, and installation services for home improvement projects.
What are the operating hours for Lowe's Home Improvement in Knoxville?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with some holiday exceptions.
How can I check the status of my order at Lowe's?
You can check your order status online by entering the order number or logging in to your MyLowe's account to receive updates via email.
Does Lowe's Home Improvement offer delivery and in-store pickup?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment options.
How do I return or exchange an item purchased from Lowe's?
Most items can be returned within 90 days. Online purchases can be returned via your order history on Lowes.com, while in-store returns require proof of purchase at the customer service desk.
Are there nearby places I can visit when shopping at Lowe's Home Improvement on South Mall Road?
Yes, nearby you can find Blue Rhino Propane Exchange for propane needs, various Minute Key locksmith services, and Jet's Pizza for dining after shopping.
Is there a pharmacy located near Lowe's Home Improvement in Knoxville?
Yes, Walgreens Pharmacy is located nearby for convenient access to pharmacy and beauty supplies.
Are there medical and health services close to Lowe's Home Improvement?
Nearby health services include Knoxville Family Dental West, Knoxville Acupuncture LLC, Miracle-Ear Hearing Aid Center, East Town Chiropractic Health and Wellness Center, and CORA Physical Therapy.
Does Lowe's Home Improvement offer any assistance for tax-exempt purchases?
Yes, customers can apply for a tax-exempt account by visiting the customer service desk in store.