Brand Certified
Lowe's Home Improvement
4.1(2614 reviews)
Certified by Lowe's Home Improvement • Mar 08, 2026
Business Details
3100 S Mall Road NE, Knoxville, TN
37924, United States
Certified by Lowe's Home Improvement • Mar 08, 2026
(865) 329-0418
Certified by Lowe's Home Improvement • Mar 08, 2026
https://www.lowes.com/store/TN-Knoxville/1544
Certified by Lowe's Home Improvement • Mar 08, 2026
About
Certified by Lowe's Home Improvement • Mar 08, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Knoxville, TN is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 08, 2026
Hours
Certified by Lowe's Home Improvement • Mar 08, 2026
Reviews
4.1
2,614 reviews
5 stars
1,457
4 stars
577
3 stars
218
2 stars
115
1 star
247
- N2Never Stop Exploring 20212 days ago3.0I came to pick up an Uber order. The girl wouldn't let me because on her system it said a different Uber drivers name even though I showed her the order was on my que. The previous driver cancelled the delivery and I picked it up on my Uber app but Lowes system didn't update. So I wasted 30 minutes in line and another 15 because she wouldn't stop arguing with me, and I git dinged on my Uber app for a cancelled delivery! Pick up service here sucks!
- PPPunnyName3 days ago1.0This is a national corporation, right?? I have anxiety issues so I tend to order online, to avoid going into the store, even if it costs more. In the last 4 months I've had to physically go in to correct/return order mistakes at least 4 times. The last TWO being deck stain delivered with no tinting; just pulled straight off the shelf. Each time I ask the employees how these mistakes could even happen and they seem completely unconcerned. I stopped going to Home Depot for ethical reasons but Lowe's is just wasting so much of my time and stressing me out so much for the most basic things I don't want to give them my money either. I go to big box stores for consistency and convenience but this Lowe's seems to have zero standards for customer service.
- KMKevin Miller6 days ago1.0Sign on the door — “garden center hours 8am-8pm come on in!” Reality — garden center is not open for two more hours.
- GWgail wadeMar 1, 20261.0Your machine to pay at are junk we try to use the lowes card and it declined and than try to use our bank card and it declined it to ask a employee and they said try another machine and it declined both we ha e bought hundreds of dollars here i would like a person to check me out instead of a machine I guess homedepot is where I will start get my supplies.
- CPColby ParkerFeb 28, 20261.0Stopped by this location Saturday afternoon to return a few items. The returns counter had three employees, 2 were helping someone and the other was helping a customer. I was standing there waiting for the customer to be finished. While I was waiting, another customer walked up on the other side. When the customer that was already there was finished, the other person who walked up AFTER me walked up to the counter. Apparently I am invisible so no one there saw me. That person absolutely saw me and just went on up and the employee just let them. VERY RUDE!!! I had somewhere else to be so I left. Disappointed that the employee just let that happen and also disappointed that customers just cut in front of others.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Knoxville offer?
Lowe's offers a wide range of hardware products, building materials, appliances, tools, paint, flooring, outdoor equipment, and installation services for home improvement projects.
What are the operating hours for Lowe's Home Improvement in Knoxville?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with some holiday exceptions.
How can I check the status of my order at Lowe's?
You can check your order status online by entering the order number or logging in to your MyLowe's account to receive updates via email.
Does Lowe's Home Improvement offer delivery and in-store pickup?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment options.
How do I return or exchange an item purchased from Lowe's?
Most items can be returned within 90 days. Online purchases can be returned via your order history on Lowes.com, while in-store returns require proof of purchase at the customer service desk.
Are there nearby places I can visit when shopping at Lowe's Home Improvement on South Mall Road?
Yes, nearby you can find Blue Rhino Propane Exchange for propane needs, various Minute Key locksmith services, and Jet's Pizza for dining after shopping.
Is there a pharmacy located near Lowe's Home Improvement in Knoxville?
Yes, Walgreens Pharmacy is located nearby for convenient access to pharmacy and beauty supplies.
Are there medical and health services close to Lowe's Home Improvement?
Nearby health services include Knoxville Family Dental West, Knoxville Acupuncture LLC, Miracle-Ear Hearing Aid Center, East Town Chiropractic Health and Wellness Center, and CORA Physical Therapy.
Does Lowe's Home Improvement offer any assistance for tax-exempt purchases?
Yes, customers can apply for a tax-exempt account by visiting the customer service desk in store.
Brand Certified Facts from Lowe's Home Improvement
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