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La-Z-Boy Knoxville

4.7
(1436 reviews)

Business Details

9605 Kingston Pike, Knoxville, TN
37922, United States
(865) 625-0242
https://www.la-z-boy.com

About

Furniture StoreHome FurnitureChairsCustom FurnitureLa-Z-Boy
La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.

Location

La-Z-Boy Knoxville
9605 Kingston Pike, Knoxville, TN
37922, United States

Hours

Reviews

4.7
1,436 reviews
5 stars
1,242
4 stars
85
3 stars
31
2 stars
18
1 star
60

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the friendly, knowledgeable, and non-pushy sales staff, highlighting their helpfulness and professionalism.

Product Quality

Many reviews noted satisfaction with the comfort and quality of the furniture, particularly recliners and sofas.

Delivery Issues

Several customers reported problems with delivery, including delays and receiving damaged items, which negatively impacted their overall experience.

Store Experience

The store environment was described as inviting and well-organized, making it easy for customers to browse and find what they needed.
  • ES
    Eric & Gail Simons
    Feb 18, 2026
    5.0
    We were just going to look for a love seat to replace our existing one. Sales person Greg was very knowledgeable and helpful. Wasn't pushy and answered all our questions. Let us take our time to get just the right one.
  • CS
    Christine Stevens
    Feb 17, 2026
    5.0
    Dwight was knowledgeable and friendly. He was available to answer any questions we had without being pushy or hovering. We spent several hours there and left happy with our purchase and our shopping experience.
  • BT
    Brittney Turpin
    Feb 15, 2026
    5.0
    Had an excellent visit at La z Boy in Knoxville and ended up getting exactly what we wanted all with the amazing help from Jack! Jack was very friendly and great to talk to which made the decision even easier to make! Can’t wait to get our new furniture!
  • BB
    Bill
    Feb 14, 2026
    5.0
    Had a great experience at the store. Tevin was very helpful and provided us with great suggestions.Gina the designer associate came to our home with samples which helped us tremendously in deciding our fabric colors.
  • RA
    Rebecca Andrews
    Feb 9, 2026
    5.0
    Very friendly and worked at finding us ways to save. Went over every detail of our purchase receipt making sure all info about our purchase was correct. Answered all our questions and we were able to take our time and not rushed. We have been customers of Lazyboy since back in the 80’s and keep coming back.

Brand Certified Facts from La-Z-Boy Knoxville

This information is certified by La-Z-Boy Knoxville and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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