Business Details
About
Bathroom Supply StoreKitchen Supply StoreLighting StoreAppliance Store
Whether you’re designing a new home or renovating a single room, Ferguson Home offers an unmatched selection of bath, kitchen, and lighting products by renowned brands, ensuring you’ll find everything you need for your project. Book an appointment at one of our showrooms, where you can interact with products firsthand and get personalized, expert support every step of the way. If you prefer to shop our extended selection of products online, our suite of digital tools will help you plan and execute your next project. Our experts are standing by seven days a week to help make your vision a reality.
Details
- DeliveryNot available
- Curbside pickupNot available
Location
Hours
Reviews
4.0
94 reviews
5 stars
61
4 stars
7
3 stars
5
2 stars
6
1 star
15
- RMRebekah MillsapsDec 6, 20251.0I arrived to make a large purchase (I knew what I wanted and it could have been a quick and easy sale) yet not one person looked at me or spoke. I walked the entire store and then sat in the lobby waiting area waiting. Horrible customer service!!!
- LSLandon ShewmakeOct 17, 20255.0We’ve worked with Ferguson on 70+ projects over the past few years and have consistently been impressed with their professionalism, follow-through, and the wide range of options they offer for our clients. Our rep, Hunter, has been especially proactive, always anticipating our needs and going above and beyond. If you’re in the market for plumbing fixtures, lighting, or appliances, Ferguson should absolutely be your first stop!
- KMKen MartinOct 7, 20252.0Second larger purchase through this store. First one was great. No issues. Communicative, friendly, everything arrived as they said it would. Year later, same type of purchase, and just getting someone to talk to us (it was Saturday and the staff was watching a football game) was a challenge. When we bought it, we were told they would call on Monday with dates for the rough-in and the finished fixtures. On Wednesday I finally called and it took hours to get a half response of "don't know...". Finally, next day the store tells us it will be weeks before we have the rough-in. Tile contractor knew somebody in the warehouse and had gone to pick up the part earlier in the day. Took another ten days to find out when the last part of my purchase was going to come in. I will never purchase from them again. Which is too bad because they are the only place in the area that carries the kind of products I'm looking for. Hope y'all have better luck.
- KTKevin ThackerFeb 18, 20233.0Nice displays, but the prices are crazy!
- SSSue SchwisowFeb 15, 20205.0Another great Knox experience. New sink, new faucet and met really nice people
Frequently Asked Questions About Ferguson Home
How long do I have to return an item?
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 90 days of receipt. Items cannot be returned or exchanged after 90 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
Which items are eligible for return?
*Most items can be returned within the stated time frame for a refund (see EXCEPTIONS list below).
To qualify for a general return, the item:
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
EXCEPTIONS
Certain product categories have specific returns policies.
Tile & Flooring
Appliance
Furniture
Is there a restocking fee?
No. There is no restocking fee on returned items.
The item I received was defective. How do I get a refund?
You may initiate a return for a defective item within 90 days of receipt for a full refund.
I received the wrong item. How do I get a refund?
You may initiate a return for an incorrect item within 90 days of receipt for a full refund.
How do I set up a return?
You can set up your return online at with your Fergusonhome.com account. An account is necessary to set up returns or cancel orders.
Account Holders
Sign into your account.
Choose “Set up a Return” and follow the on-screen instructions.
Guest User
Select “Orders & Returns” link from the header on Fergusonhome.com, then choose “Set up a Return”
Follow the on-screen instructions to create an account so you may set up your return.
How do I send my return?
We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location.
Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service.
If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.
How do I cancel an order?
Because our orders process quickly, there is a very short period of time in which an order can be cancelled.
Locate your order by logging into your account. You must have a Fergusonhome.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed.
If a “Cancel Order” button is visible, you may cancel your order online without assistance.
If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team.
When should I expect my refund?
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
What is a Freight Return Label and when will I receive it?
A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products.
A Freight Return Label will automatically be issued at no charge for defective returns.
Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit.
Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.
What is a Call Tag and how does it work?
A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. Call tags are for parcel shipments (UPS only) and must be set up through customer service.
The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?
You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.
I did not receive all my products. What do I do?
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.
My purchase was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service team as soon as possible for assistance.
Who do I contact if I need assistance with a return?
Please call one of our teams for help:
All Products: (800) 375-3403
Appliance Specialist Team: (855) 484-3292
Flooring & Tile Specialist Team: (855) 484-3293
What can I pay with?
We currently accept the following forms of payment:
Amazon Payments: Amazon Payments allows members to establish an account for easy payment at checkout. For more information, visit: https://payments.amazon.com/sdui/sdui/home
Ferguson Line of Credit
Check: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
Credit cards: VISA, MasterCard, Discover, and American Express. Your card must have a verifiable billing address.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout. Visit: https://www.paypal.com.
Wire transfers: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
What types of products does Ferguson Home offer for home projects?
Ferguson Home offers an unmatched selection of bath, kitchen, and lighting products from renowned brands to meet your home building or renovation needs.
What are Ferguson Home's showroom hours?
The showroom is open Monday through Friday from 9:00 AM to 5:00 PM, Saturday from 10:00 AM to 16:00 PM, and closed on Sundays and major holidays.
Can I return items purchased from Ferguson Home?
Yes, most items can be returned within 90 days of receipt for a refund, provided they meet certain conditions such as being in resalable condition and not installed.
Is there a restocking fee for returned items?
No, Ferguson Home does not charge a restocking fee on returned items.
How do I initiate a return with Ferguson Home?
You can set up your return online via your Fergusonhome.com account by signing in and following the return process instructions. Guest users need to create an account to initiate returns.
What payment methods does Ferguson Home accept?
Ferguson Home accepts Amazon Payments, Ferguson Line of Credit, checks, major credit cards (Visa, MasterCard, Discover, American Express), PayPal, and wire transfers.
Are there any nearby hotels convenient for Ferguson Home customers?
Yes, several nearby hotels such as Hilton Garden Inn Knoxville West/Cedar Bluff, Home2 Suites by Hilton Knoxville West, and Baymont Inn & Suites Knoxville / Cedar Bluff can accommodate customers visiting Ferguson Home from out of town.
Where can I find dining options near Ferguson Home?
Nearby dining options include Parkside Grill, Sonny's BBQ, Outback Steakhouse, and Carrabba's Italian Grill, providing a variety of American and Italian cuisine for customers to enjoy before or after their visit.
Are there recreational activities close to Ferguson Home?
Yes, entertainment options like Zuma Fun Center arcade and Craft Axe Throwing - West Knoxville gym are nearby for some fun and relaxation around your visit to Ferguson Home.
How can nearby places improve my visit to Ferguson Home?
Nearby hotels provide convenient lodging, while local restaurants and entertainment venues such as restaurants and arcades offer enjoyable activities to complement your shopping experience at Ferguson Home.