Extra Space Storage

4.8
182 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 1641 Downtown West Blvd in Knoxville, TN today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, ADA compliant, covered loading bay, drive-in building, multiple entrance/exit gates, non climate controlled units available, parking spaces, loading dock, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
1641 Downtown West Blvd, Knoxville, TN
37919, United States

Hours

Reviews

4.8
182 reviews
5 stars
164
4 stars
10
3 stars
1
2 stars
0
1 star
7

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members, particularly Joe, Dan, Olivia, and Marla, received high praise for their helpfulness, friendliness, and professionalism.

Pricing Concerns

Several customers expressed dissatisfaction with significant rent increases, often feeling misled about pricing policies.

Facility Condition

The facility is generally reported as clean and well-maintained, although some customers noted that it is older and could use updates.

Ease of Process

Customers found the rental process to be straightforward and efficient, with many appreciating the online application system.

Location Accessibility

The facility's location is highlighted as convenient and easy to access, making it a favorable choice for many customers.
  • MW
    Mack Watlington
    Nov 12, 2025
    5.0
    Todd was very kind and went out of his way to help me.
  • SH
    Shawn Hurst
    Nov 9, 2025
    1.0
    I was paying $150 a month and all of a sudden it went up to $220. I was shocked and not only that but my code hardly ever works so I can't get in and out when I want to when the gates are closed.
  • KC
    Kelly Cobb
    Oct 21, 2025
    1.0
    Place is a mess and they've raised prices more than double within the last month.
  • LW
    LaDawna Williams
    Sep 9, 2025
    5.0
    Very easy to rent and access. Vince was super helpful and nice.
  • HW
    Heather Weatherford
    Aug 24, 2025
    1.0
    The company raised the unit rent by mail over 60%. Needles to say I didn't receive the notice. Thankfully the local office was able to lower the rate. Yet, still too much money the unit. Buyer beware to rent here! Teaser rates than bait and switch.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.