Business Details
About
Home Goods StoreHome FurnitureOutdoor Furniture StoreRug StorePicture Frame ShopBedding StoreAt Home
Discover At Home in Knoxville, TN. Your destination for affordable home décor, furniture, and seasonal decorations. Explore stylish indoor and outdoor collections that make it easy to refresh every room and celebrate every season. From modern and farmhouse to classic and coastal, find unique pieces that bring your personal style to life. Shop home goods, furniture, lighting, wall art, and holiday décor — all in one place. Design your life, At Home.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.4
1,084 reviews
5 stars
657
4 stars
248
3 stars
117
2 stars
35
1 star
27
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; while some customers praised the helpfulness and friendliness of employees, others reported poor service and unhelpful management.
Product Selection
Customers appreciate the wide variety of home decor items available, particularly for seasonal decorations, but some noted issues with product quality and pricing.
Store Organization
The store is generally described as clean and well-organized, though some customers experienced difficulty finding assistance when needed.
Pricing Concerns
Many reviews mention that prices are perceived as high relative to the quality of items, with some customers suggesting waiting for sales or using coupons.
Checkout Experience
Numerous customers expressed frustration with long checkout lines and slow service, indicating a need for improved staffing during busy times.
- RLRainel LoboDec 23, 20254.0Quite wiped out as expected just before christmas. The At Home locations at other big cities seem to have better merchandise.
- MKMaryCatherine KurzenskiDec 21, 20255.0Still lots of Christmas trees, inside and outside decorations and ornaments!!
- AGAmanda GeorgeDec 19, 20254.0Always find what I am looking for here, the staff are always wonderful, and the shelves are usually pretty stocked and organized.
- NCNancy CaulpetzerNov 16, 20254.0So much to look at. Nice items. It was a very busy day and the check line was so long we almost left without buying what we picked out. We saw some friends there and stood talking to them for a few minutes. Once we were done the line had gone down tremendously. Fairly good prices on mist things.
- JRJackie RobbinsOct 26, 20255.0Buckle up, dear reader! This review is going to be a journey. A tale of panic, paw prints, and the most heroic retail staff I have ever encountered. It all started innocently enough at checkout. The cashier greeted me with warmth and genuine excitement over my three paw-print Christmas stockings (because if my dogs don’t have their own holiday décor, is it even Christmas?). We bonded. Spirits were high. The world was good. And then… it happened. The total appeared on the screen, I reached for my wallet…only to realize my wallet and my phone, a conjoined twin situation thanks to MagSafe technology, were both missing. Gone. Vanished into the retail abyss. My face went pale. My soul briefly left my body. With pure compassion (and zero judgment), the cashier suspended my transaction like it was no big deal. I sprinted to my car. Nothing. Not a wallet. Not a phone. Not even my dignity. I came back in and admitted that my brain had apparently placed itself on airplane mode and I must have set it down somewhere in the store. Immediately (I mean IMMEDIATELY) the staff sprang into action. Phones were dialed. Radios were activated. It was like watching a retail version of NASA preparing for liftoff. The manager didn’t just point, she walked with me aisle by aisle, offering encouragement like a seasoned therapist who also happens to know where all the throw pillows are. There was just one problem…my phone was on silent. (Because apparently my default setting in life is “stealth mode.” 🥴) So we listened for phantom vibrations like hunters tracking a distant herd. Nothing. I jogged (more like power-scurried with the determination of someone who is one week away from needing that ID to board a plane) back to my car, tore it apart like a raccoon in a trash can…and THERE IT WAS. Sweet, glorious salvation. When I returned to the register, the collective sigh of relief from the staff could have powered the entire store’s ceiling fan section. They celebrated with me like I’d just won Olympic gold. Not one person acted inconvenienced. Not one eye roll. Only kindness, care, and genuine joy that the crisis had been resolved. I realized two things in that moment: 1. At Home isn’t just a store—it’s a community of undercover superheroes wearing lanyards instead of capes. I am now a lifelong customer. If At Home sells it, that’s where I’m buying it. I will drive past 37 other stores just to support these absolute legends. 2. Never attach your wallet to your phone. If you lose one, you lose both, and suddenly your entire identity is off-grid. To the staff at At Home - You are the GOAT. The MVP. The reason my blood pressure eventually returned to normal. I walked in for some retail therapy, and instead left with a renewed faith in humanity.. and some really cute dog stockings. 🐾🎄 ⭐️⭐️⭐️⭐️⭐️ 10/10 would lose my phone there again.
Frequently Asked Questions About At Home
What is Insider Perks?
The At Home Insider Perks program is a free-to-join program that offers a handful of benefits including a 10% off welcome offer and a Birthday Bonus gift on your birthday, Receiptless returns, First notice of hot new products and markdowns, Decorating tips and tricks and more!
What is the At Home return policy?
No receipt? No problem!* Returns of unused items in the original packaging will be fully refunded within 60 days (90 days if you’re an Insider Perks member) with proof of purchase through your Insider Perks account or credit card or receipt and a valid ID. If your purchase cannot be verified, you’ll be issued a store credit based on the current price of the item(s).
Christmas merchandise returned after December 25 will be refunded for the current price of the items, even with the original receipt.
We do not provide exchanges. You're welcome to return any unwanted product and purchase new items.
We are unable to accept returns on mattresses.
We are unable to accept returns of pillows and cushions without all of their tags.
We are unable to accept returns of items marked “All Sales Final”.
Products delivered by one of our local delivery partners, including PICKUP, Roadie, and Door Dash, must be returned in-store.
If an item you purchased is damaged or defective, please return it within 60 days to your nearest store for a refund.
While we're not able to offer exchanges, customers are welcome to return any unwanted merchandise and purchase new items.
*we allow up to 3 returns without a receipt.
Does At Home have delivery service?
At Home offers delivery through an independent, third-party service. Visit our website for more information. Please note, options and costs vary by store.
What are the At Home store hours?
Store hours vary by location. Use the Store Locator on our site to find your local store hours. All At Home locations are open every day of the year except Thanksgiving, Christmas, and Easter.
Does At Home offer online shopping?
You can shop on our website, via our app, or in one of our stores.
What forms of payment does At Home accept?
In stores, we can accept:
Visa, MasterCard, Discover, and American Express credit and debit cards
Cash
Apple Pay
Gift cards
At Home Insider Perks reward certificates
Coupons: one per order. Can be used on all items, including clearance and sale items.
Prepaid Visa, Mastercard, and American Express gift cards
Online and on our app:
Visa, MasterCard, Discover, and American Express credit and debit cards
At Home Insider Perks reward certificates
Prepaid Visa, Mastercard, and American Express gift cards (you must register your billing address before using the card online; call the number on the back of your card or go to the card's website to get started.
PayPal
Coupons: one per order. Can be used on all items, including clearance and sale items. Occasionally, we may issue coupons that can only be redeemed in stores. When this happens, the email will indicate this. Input the numerical portion of the barcode into the promo box area and the discount will be applied.
Where is the At Home corporate office located?
At Home's corporate office is located in Plano, Texas.
Does At Home carry gift cards?
You can purchase At Home Gift Cards online or in-store. Here's how it works:
Types of cards:
Physical Gift Cards are available for in-store purchase during checkout in any denomination between $1 - $500. Additional funds can be added to the card in any value up to $500.
E-Gift Cards can be purchased on our websit in any amount between $1 -$500. Additional funds can be added to the card in any value up to $500. Your recipient will receive the electronic Gift Card within 12-24 hours after the order is placed.
Is At Home hiring?
We're looking for talented people to join our growing team. Visit our website to find open positions.
Does At Home have a layaway program?
We don't offer layaway. You can shop in-store or online. Orders placed online can be picked up from your local store for no fee or shipped to your home.
Does At Home offer tax-exempt purchases?
In order to make a tax-exempt purchase, present your exemption documentation and valid government-issued ID to the cashier before completing your transaction.
We are currently unable to process tax-exempt purchases online.
Does At Home offer Free Shipping?
Due to the ever-increasing cost of shipping, we have no plans to offer free shipping. Did you know that you can order online and choose to pick up your order in the store for no additional charge? Visit our website for more details.
Does At Home have a loyalty program?
Yes! The At Home Insider Perks program is a free-to-join program that offers a handful of benefits including a 10% off welcome offer and a Birthday Bonus gift on your birthday, Receiptless returns, First notice of hot new products and markdowns, Decorating tips and tricks, and more!
What's the nearest At Home store to me?
You may locate the At Home store nearest you by using the Store Locator on our website.
What types of products can I find at At Home in Knoxville, TN?
At Home in Knoxville offers affordable home décor, furniture, seasonal decorations, lighting, wall art, and holiday décor with styles ranging from modern and farmhouse to classic and coastal.
What are the store hours for At Home in Knoxville?
At Home in Knoxville is open daily from 9:00 AM to 10:00 PM, with adjusted holiday hours; for example, it is closed on Thanksgiving, Christmas, and Easter.
Does At Home offer delivery or in-store pickup services?
Yes, At Home offers in-store pickup, delivery, and no-contact delivery options through independent third-party services, with options and costs varying by store.
What payment methods are accepted at At Home?
At Home accepts Visa, MasterCard, American Express, Discover, Apple Pay, PayPal, cash, gift cards, coupons, and some financing options like Afterpay and Klarna.
How does At Home's Insider Perks loyalty program work?
The Insider Perks program is free to join and offers benefits such as a 10% off welcome offer, Birthday Bonus gift, receiptless returns, early notices of new products and markdowns, and decorating tips.
What is At Home's return policy?
Returns of unused items in original packaging are accepted within 60 days (90 days for Insider Perks members) with proof of purchase; some exceptions apply like no returns on mattresses and pillows without tags.
How can customers locate the nearest At Home store?
Customers can use the Store Locator on At Home's website to find the nearest store and check local store hours.
What nearby places can I visit when shopping at At Home in Knoxville?
Nearby places include Seasons Cafe for dining, Turkey Creek Shopping Center for additional shopping, and Scoop'd ice cream shop for treats, making your visit to At Home part of a pleasant day out.
Is there a good place to eat near At Home in Knoxville?
Yes, Seasons Cafe and Dickey's Barbecue Pit, both nearby, offer American cuisine, and Panda Express provides Asian fast food options for a convenient meal before or after shopping at At Home.
Are there other retail stores close to At Home in Knoxville for a combined shopping trip?
Yes, nearby retail stores include Best Buy for electronics, Men's Wearhouse for clothing, and the PGA TOUR Superstore for sporting goods and apparel, perfect for a varied shopping experience near At Home.