Business Details
About
Rent To Own StoreFurniture Rental ServiceAppliance Rental ServiceElectronics StoreComputer RentalAaron's Inc
Visit our Aaron's store located at 2605 N Broadway St , Knoxville, TN, to shop the latest deals on rent to own furniture, washers & dryers, refrigerators, TVs, mattresses, and more with affordable monthly payments. Renting to own with Aaron's is a budget-friendly way to make your space feel like home. Even if your credit isn't the best, Aaron's offers approvals when other stores won't. Renting to own is not credit, and when you rent to own, you avoid large upfront payments by making affordable monthly payments instead. On most products, you can choose a lease ownership plan of 12 months, 18 months, or even 24 months. We want you to choose the best lease ownership plan for you
Location
Hours
Reviews
3.9
239 reviews
5 stars
150
4 stars
27
3 stars
7
2 stars
5
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with specific complaints about rude staff and unprofessional behavior from management.
Delivery Issues
Many customers reported significant problems with delivery, including missed appointments and lack of communication regarding delivery status.
Positive Experiences with Staff
Some customers praised specific employees, particularly Travis and Brady, for their friendly and helpful service during delivery and installation.
Product Quality Concerns
Several reviews mentioned dissatisfaction with the quality of rented items, including faulty equipment and issues with furniture durability.
Mixed Overall Sentiment
While some customers expressed satisfaction with their experiences, a significant number voiced frustration and disappointment, indicating a divide in customer satisfaction.
- KGKatelyn Greer5 days ago1.0If I could leave zero starts I would. The last time I did business with this store was in 2021-2022. I returned my table to them in January of 2022. They came to get it in the Aaron’s logo truck with Aaron’s uniforms on. I even signed on their little tablet that they were picking it up!!! I have received nothing but harassing emails since about owing a balance. Each time I have called down to the Broadway store they act confused and say just ignore the emails we will contact regional because we see nothing on our end. The last guy I spoke to was a few months ago and he even tried to get me to do business with them again. I politely declined. I receive an email today and called to the store where they were absolutely awful and treated me like a criminal. First off, the woman I spoke to wouldn’t transfer me to the manager. I asked politely as soon as we started the phone call and she said started 20 questions on why I was calling and my name. She then went on to say I never brought the table back and that it was on to a collection agency where they couldn’t do anything about it. She threatened garnishing my wages and taking me to court. She said the manager “said” he’s been there for seven years and has never heard of the return. Of course you didn’t it was FOUR years ago!!!! I doubt anyone remembers what they were doing in January 4 years ago. Conveniently, when signing into my Aaron’s account I can’t see any leases or anything pertaining to this. Interesting. I told the lady I will be consulting with my family lawyer and hung up. I called the number in their email and the lady said that they would be sending a message to the regional manager who would go down to the store and look himself. This lady hung up on me after thanking me for being a customer with Aaron’s??? This has been by far the worst experience with a company I have ever experienced. I am trying to find the camera footage of the day I returned the merchandise. I hope the truth is found and the lady I spoke to in store is fired she shouldn’t be in customer service/retail. When someone asks for a manager, give them to the manager, period. I will be calling every week until I hear something from the district manager and won’t be paying a cent. This was their fault for not having their ducks in a row in 2022, not mine. If you’re thinking of doing business you better make sure you keep ALL your documents in order because they will attempt a fast one on you. BEWARE.
- ELEric LoveDec 3, 20251.0Aaron's is the worst place ever to do business with ,don't do business with this manger name Nacole at Broadway store in Knoxville she is not truefull!!!
- ABAnthony BinghamNov 4, 20255.0Shout out to my man travis coming on such short notice to hook up my washer and dryer and changing my dryer plug! Not only did he provide Good service he also entertained my my boys w/ these spot on cartman and shaggy voice imitations very impressive 👏! I would definitely recommend this man! Great fella good service would definitely get my future business soon. Keep up the great work Travis from the Broadway store location!
- CACarrie AshleyNov 1, 20251.0Not only do the people at this location lie about your delivery, they also bill you for items you don’t receive. I told them to cancel my agreement and they refused. Apparently they know nothing about customer service or this job. They won’t be receiving a single cent from me….. ever.
- HHHattieOct 4, 20255.0Travis delivered my washer and dryer today and was quick and so sweet. 10/10 the washer and dryer work fabulously. Thank you so much after months of having a broken or janky ones to have new and improved one is so awesome. Thank you guys and especially Travis for a speedy and nice delivery!
Frequently Asked Questions About Aaron's
How does lease to own work at Aarons?
Leasing to own from Aaron’s can be a great way to get what you want right now. We offer a simple lease program where you make periodic renewal payments, and if you make all of the lease renewal payments or complete an early purchase option, you will own the merchandise. Leasing is a convenient way to get the items you want without a big upfront payment, using credit, or making a long-term commitment. Aaron’s offers a great selection of name brand products, with affordable payments and flexible choices on how to own your merchandise. Aaron’s provides a rental purchase agreement, lease purchase agreement, consumer rental purchase agreement, rent to own agreement, lease agreement with an option to purchase, or lease as applicable by state. It is not a loan, credit, or financing. While no credit history is required for Aaron’s different digital approval processes, we do obtain information from consumer reporting agencies in connection with your lease application.You will not own the leased merchandise or acquire ownership rights unless you make all your lease renewal payments or exercise an early purchase option. Not all applicants are approved.
What is the process? How do I get started?
Complete an application online at Aarons.com if you would like to shop and lease online, or, if you prefer to shop in store, you can either complete an application in the store or at apply.aarons.com to determine your in-store Leasing Power™ before visiting the store.
What do I need to apply?
When you apply online at Aarons.com you may be asked for the following:
• Name and contact information (address/phone)
• Residence information
• SSN
• Government issued ID
• Income information
• References contact information, if applicable
To apply in-store or find out your in-store Leasing Power™ at apply.aarons.com you may be asked for the following:
• Name and contact information (address/phone)
• SSN
• Government issued ID
• Income information
• Residence Information
• References contact information, if applicable
How long will it take for my item to arrive?
Delivery times vary based on the merchandise selected. The expected delivery time will be displayed during the checkout process. If you have already completed your order, you can find the expected delivery time on the "Aaron's Order Confirmation email".
How will my merchandise be delivered?
Your local store will call you to schedule your free delivery of your merchandise at a time that’s convenient for you.
Can I track the delivery of my item?
After completing your order, we will send you a confirmation email titled "Aaron's Order Confirmation". At the top of that email is a blue "Track Order" button. If you have additional questions, please contact us at 1-888-333-3785.
Will Aaron’s move my merchandise?
Yes! While you are leasing from Aaron’s we will move your merchandise for you provided you are moving within 15 miles of your current residence.
What forms of payment do you accept?
Aaron's accepts cash, checks, money orders, and all major credit cards at most locations.
How does Aaron's Low Price Guarantee work?
If you are ever shopping and see that one of our local competitors has a lease to own deal that's lower than Aaron's, we'll be happy to offer our Low Price Guarantee. Our Low Price Guarantee promises that we'll meet or beat any local rent to own competitor's advertised total cost of lease ownership on the same item or we'll give you $100 in cash! †
What is meant by “no credit needed?”
“No Credit Needed” means that you don’t necessarily need to have any established credit history to be approved for a lease. We do check credit sources; however, we look at many other data points to make a final decision, and we regularly approve customers that other stores won’t, including customers with less than perfect credit or very little credit history.
Do I have to have a local store?
Yes, online leasing is not available in all areas. Your delivery address must be within 30 miles of a participating Aaron's store. To find your local store, please visit our Store Locator. Unfortunately, there are a few areas that we are unable to service. We rely on our stores to make your leasing experience personal and reliable. If there is not a store in your area, we could not provide the red-carpet service that you deserve.
What is Aaron's return policy?
Once your item has been delivered, you can contact your local store to schedule a time for return or pick-up as stated in your agreement. However, you will not receive a refund. But don’t forget about our lifetime reinstatement benefit; you can restart your lease anytime you like on the same or comparable value merchandise (excludes lawn equipment). See a store associate for complete details.
What is Aaron’s EZPay?
EZPay is an automatic payment system where your renewal payment is automatically paid each month, on the date you select, using your debit or credit card, so you never have to worry about missing a payment again. See your local store to sign up.
What is Aaron’s Club?
Aaron's Club is a convenient membership program that protects your lease and gives you great discounts on restaurants, shopping, health and wellness programs and more! Learn more here.
What is Aaron's rent-to-own program and how does it work?
Aaron's rent-to-own program allows you to lease items with affordable monthly payments, and you own the merchandise after completing all payments or choosing early purchase. It doesn't require a big upfront payment or perfect credit.
How do I start leasing at Aaron's?
You can apply online at Aarons.com for shopping and leasing or complete an application in-store or at apply.aarons.com to determine your in-store Leasing Power before visiting the store.
What information is needed to apply for a lease at Aaron's?
You will need to provide contact details, Social Security number, government-issued ID, income, residence information, and possibly references, whether applying online or in-store.
What payment methods does Aaron's accept?
Aaron's accepts cash, checks, money orders, and all major credit cards at most locations.
Does Aaron's offer delivery and how is the merchandise delivered?
Yes, Aaron's offers free delivery scheduled at your convenience. You will be contacted by your local store to arrange the delivery time.
Can I track the delivery of my orders from Aaron's?
After placing an order, you'll receive a confirmation email with a 'Track Order' button to follow your delivery status. For questions, call 1-888-333-3785.
What are Aaron's store hours in Knoxville?
Aaron's Knoxville store is open Monday through Thursday from 10:00 AM to 7:00 PM, Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 6:00 PM, and closed on Sundays.
What nearby places can I visit around Aaron's store on N Broadway St?
Nearby, you can visit Taqueria La Herradura for Tex-Mex dining, the Royal YOUth Dance Ensemble for performing arts, and the USPS Collection Point for postal services, providing convenient options before or after your shopping.
Are there automotive services near Aaron's store for vehicle needs?
Yes, close to Aaron's you can find Rent A Tire, RAW Wheels and Tires, Budget Brakes, AutoZone Auto Parts, and Broadway Automotive for repair and tire services.
How can nearby convenience and financial services benefit Aaron's customers?
Customers visiting Aaron's can conveniently access Pilot Convenience Store for fuel and snacks, Cash Express and Americash for financial services, and Bank of America ATM for banking needs near the store location.