Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Kingsport, TN is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
2,122 reviews
5 stars
1,278
4 stars
478
3 stars
164
2 stars
60
1 star
142
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff and long wait times for assistance.
Product Availability
Frequent complaints about items being out of stock or not available as advertised online.
Installation Issues
Numerous reviews highlighted problems with installation services, including delays and miscommunication.
Store Cleanliness
Some customers praised the cleanliness of the store, while others noted cluttered aisles.
Mixed Experiences
Overall, customer experiences varied widely, with some praising helpful staff and good product selection, while others expressed frustration with service and availability.
- EGElise Guadagno5 days ago5.0I always loved Lowes
- JCJoshua ColeJan 3, 20261.0I understand some people like to use self checkout and that's fine but I will not be forced to use it, I don't agree with self checkout only, I feel like it takes jobs away from people and I refuse to go back and do business with stores that have that, I know Lowe's will not miss my business but I won't be in this store..
- DDDeenski80Jan 3, 20265.0Great service and selection. Shirley is awesome!
- BCBrian CrumleyDec 27, 20251.0This is the 3rd time I've had this exact same issue I will order online. Lowe's app and website will say it's in stock and then I order for pick up. Then magically there isn't any there or at any Lowe's near by so I have to wait weeks. I call them and was told that it was in the store or on the truck that was coming in last nite. Now today their saying I have to wait til Monday or Tuesday to get it. Then that day will come and it won't be there then. The last time I bought a work bench it took 3 weeks and I had to call hotline and change the order to pick up to even be able to get it. Don't buy from Lowe's unless u have weeks to wait on ur order. Go to home Depot or tractor supply or even rural king bc Lowe's customer service is a joke.also they reply on here with automated messages like th y actually care. Then u waste ur time to call for what for them to say their sorry for ur inconvenience for the 10th time. That doesn't fix the issue. They need to change procedures and upper management bc evidently they don't know how to run a hardware store. If I needed it in 3 weeks I wld have got it somewhere else not close to home so I could pick it up.
- LHLiliana Gomez hidalgoDec 26, 20255.0Tiene todo lo que buscas en excelente 👌
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Kingsport, TN?
You can find appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing, tools, and more at Lowe's Kingsport.
What are the store hours for Lowe's Home Improvement in Kingsport?
Lowe's Kingsport is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with holiday hours varying on specific dates.
Does Lowe's in Kingsport offer in-store pickup and delivery services?
Yes, Lowe's Kingsport provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. You will receive email updates if your order status changes.
What payment methods are accepted at Lowe's Home Improvement in Kingsport?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa for payments.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For Lowes.com purchases, start a return online. For in-store returns, provide proof of purchase at the customer service desk.
Are there any nearby places to eat after shopping at Lowe's in Kingsport?
Yes, Giuseppe's Italian Restaurant is nearby where customers can enjoy Italian cuisine and pizza after their visit to Lowe's.
Where can I get my car serviced or buy automotive parts near Lowe's Kingsport?
Several automotive dealers and service centers such as Lexus of Kingsport, Toyota of Kingsport, and Don Hill Pontiac Jeep are located near Lowe's for your automotive needs.
Are there any nearby locksmith services close to Lowe's in Kingsport?
Yes, there are multiple Minute Key locksmith locations near Lowe's Kingsport to assist with key and lock services.
What brands can I expect to find at Lowe's Home Improvement in Kingsport?
Lowe's carries trusted brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Moen, Weber, and many more for various home improvement needs.