Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Kingsport, TN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.4
2,091 reviews
5 stars
1,311
4 stars
462
3 stars
163
2 stars
49
1 star
106
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and knowledge of the staff, particularly in departments like plumbing and paint.
Cleanliness
The store was frequently noted as clean and well-organized, contributing to a pleasant shopping experience.
Product Availability
Customers appreciated the wide selection of products available, especially in the garden and home improvement sections.
Mixed Experiences
While many had positive interactions, some customers reported poor service and difficulty finding assistance when needed.
Checkout Issues
Several reviews mentioned dissatisfaction with self-checkout experiences and the lack of cashiers available.
- DBDavid S Burton1 day ago1.0Predatory hardware corporation that puts their awesome and hard working employees in between customers and their shitty policies and processes. Got the exact same dryer for cheaper from Sam's. It took less than a minute in Sam's app. At Lowe's in person it took over a half hour and the discount didn't apply as advertised.
- JMJosh MoodyNov 11, 20252.0Tried the curbside pickup service 6 times. 4 out of the 6 times they didn't have my order ready when I got there, even though Lowe's sent me a message each time saying it was ready and I checked in to say I was on my way. It would've been much easier and quicker to have simply went in and got everything myself.
- TFTammy FrostNov 7, 20255.0They got 🔥 and I mean 🔥
- JJJimNov 1, 20255.0It's Lowe's yeah
- TBTonya BoesOct 30, 20255.0Very clean and very nice employees. Kyle, who is a Army veteran, was great help.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Kingsport?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, paint, flooring, tools, outdoor furniture, gardening equipment, and more for both DIYers and professionals.
What are the store hours for Lowe's Home Improvement in Kingsport, TN?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's Kingsport offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order placed with Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account, and you will receive email updates on your order's progress.
What brands are available at Lowe's Home Improvement in Kingsport?
Lowe's carries trusted brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Moen, Kohler, and many more.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start your return in your Order History. In-store returns require proof of purchase at the customer service desk.
What payment methods does Lowe's Kingsport accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby places where I can grab a meal after shopping at Lowe's?
Yes, nearby you can find China Star Buffet for Chinese and Asian cuisine, Sonic Drive-In for fast food and burgers, and Subway for sandwiches, providing convenient dining options after your visit.
If I need a locksmith service near Lowe's Kingsport, where can I go?
Minute Key and KeyMe Locksmiths are nearby locksmith services close to Lowe's where you can get key and lock assistance.
What nearby stores can complement my shopping experience at Lowe's?
Dollar Tree for discount party supplies and arts and crafts, Walmart Kingsport - W Stone Dr for shopping and nursery supplies, and Game Stop for video games and entertainment are conveniently close to Lowe's.