Lowe's Home Improvement

Reviews

• RK

  Richard Kyker

  2 days ago
  2.0
  Appliance purchase / delivery is a joke.
• KM

  Kathy Miller

  Dec 17, 2025
  1.0
  Those so called women who you have working at your store are horrible customer service reps! Rolling their eyes when asked a question instead of helping customers. These two same “women” were very rude to my dad and mom, making fun of my dad because he has had cancer surgery and his face is deformed because of it. My mom heard what you said, and did not cause a scene because she has more grace than that. But I’m angry and Lowe’s needs to do better! We will not be shopping at this store ever again! If I could give you negative stars I would!
• RT

  Robert taylor

  Dec 1, 2025
  1.0
  18 sets of Blinds ordered with install back in early October. It was 40$ to have them deliver the blinds I figured I would not have a problem picking them up so I told them I would do so. A week after I ordered (the day before the installation was scheduled- this was still early October) I called the store to see if they were ready to pickup and cut to size. They told me they were ready, cut to size and I just needed to go get them. I drive to store and after talking to customer service and waiting 45 minutes for them to find the blinds I load them into my car, carry them up stairs to main level of my house and proceed to remove the sets of blinds I was replacing. This is 18 sets of blinds mind you, again I avoided a charge of 10 dollars per window to remove and dispose of the old blinds myself. Next morning installer shows up and within pretty short order we realize that the blinds were not cut at all and whoever told me they were ready at the store was misinformed. Installer says we will have to have them cut at the store then we can reschedule with him. I take all 18 sets of blinds back down the stairs and load into my car, back to store in a cart and walk into customer service. I explained the situation, the person at customer service attempts to call over to the blinds department, but as it turns out no one over there is in at the moment And I would have to come by a different time. I explained that this is 18 sets of blinds and it will probably take some time to get them all cut to the correct sizes so can I just drop them off and come pick them up a different day? The person responded and said sure, and handed me a notebook and told me to write down the sizes to cut them. I explained that the blinds were measured by their installer, and I had not even ever seen the measurements, but they should have them in the system, they told me they weren’t sure but they were happy to leave a note and let someone in the blinds department get back with me. After I spoke to someone in the next morning, two days later, the blinds were actually cut and ready for pick up. I go to the store, again have to wait almost a full hour before someone can locate the (now correctly cut) 18 sets of blinds. I again Move the blinds into my car and back up the stairs into the main level of my house and lay them out neatly in our sunroom ready to be installed and then I called the installer to see about getting them installed. Installer does not pick up the phone during normal business hours, and keeps giving me an auto recorded message at 4:30 PM when they close giving me different dates, none of those dates work and I need to speak to a real person to get an actual date set, which is the option I select and it always responds saying They will call me during normal business hours, I never receive a call. Finally, a real person calls me on the phone almost a full week after playing this game of Phone tag, The first available Time they have available is in the middle of November, almost a full month and a half after the original date I had set for the install Which would have been completed on that date if Lowe’s had done their job and gotten the blinds cut before I picked them up. After all of this process finally gets completed, I was stuck without any window coverings in my house for close to two months, made three trips to and from Lowe’s, moved the blinds myself three full times when it should have been just one. I called the install set up line to see if there was any availability for a partial money back or discount based on all of the trouble I had to go to and the inconvenience, They gave me a $100 gift card. If you look at the fact that I had to move the blinds three full times, even just the $40 delivery fee x3 would have been $120. This was a $1600.00 purchase and I did not even recieve %10 refund for a 1.5 month delay and their store employees missinforming me that the blinds were cut when they weren’t. Will choose Home Depot next time, Lowe’s is a joke.
• MM

  Michele

  Nov 30, 2025
  1.0
  Came into your store 11/30 around 4:18pm through the garden center. I understand that they were just getting ready to close the garden gates (which one was still open when I came through) and the head cashier with brown hair and in ponytail stated that and I said I understood that I was just getting flowers and that’s when after a few steps inside the gate I realized all flowers were outside. Cashier said yes they are all outside. Head cashier had not locked the gate yet and seemed annoyed that I had to go back outside and rolled her eyes. I was intending to buy plenty of flowers but after that interaction I’m going elsewhere. Do better. Customers do see this.
• DM

  Dave Miller

  Nov 29, 2025
  5.0
  A few years ago I had a bad experience with purchasing an appliance and having it installed so when I needed both a built in microwave and electric range for one of our rental condos, at the same time, I hesitated to return to Lowes. After meeting and talking with Raiden, in the Jonesborough store, I'm glad I returned to Lowes. Raiden took care of our purchase and installation arrangements with our tenant, even calling to make sure everything was done properly. I understand that he does not work in the appliance department so it was the luck of the draw that we were able to snag him as he walked by, since no employee was in appliances at that time. High marks to both Raiden and the ones who installed these appliances in our rental. Everyone is pleased. Excellent customer service and a sincere desire to make sure things go well with installation.

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