Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Jonesborough, TN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
1498 East Jackson Boulevard, Jonesborough, TN
37659, United States
Hours
Reviews
4.4
1,400 reviews
5 stars
899
4 stars
285
3 stars
107
2 stars
40
1 star
69
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the staff, with specific mentions of employees going above and beyond to assist.
Product Availability
Customers noted that Lowe's generally has a wide selection of products for home improvement projects, although some experienced issues with stock and order fulfillment.
Checkout Experience
There were mixed feelings about the self-checkout system, with some customers expressing frustration over its implementation and a desire for traditional cashier services.
Store Condition
The store was frequently described as clean and well-organized, contributing to a positive shopping experience.
Inconsistency in Service
While many reviews highlighted excellent service, some customers reported negative experiences with staff knowledge and responsiveness, indicating variability in service quality.
- SHStuart HuseNov 9, 20255.0GOOD PEOPLE !!
- AWAnthony WyattNov 4, 20254.0Great place. Great people. Always helpful. And veteran friendly to an extent. Guessing no war going on now so dont have to be so patriotic.
- MMMark MitchellNov 3, 20253.0You now have to dodge impulse stands of lots of merchandise in the front store isles. You have to move out of the way of large lumber carts. Not much room to walk. They have changed the checkout area to self check. Might be another check stand, but they are usually not open. One side is cash/card, other is card only. You can walk all the way over to the contractors desk or out to the garden shop for faster service and a human experience. PITA! The veterans discount is a joke trying to apply that! No rewards on shutters by Gabor. No discounts on appliances with Lowe's card. Rewards program has a lot of fine print.
- CRChris RockefellerOct 24, 20253.0I use to come in there often into the plant center and shop, and you had an employee named Andy, nicest, friendliest worker you ever had, could tell he loved his job. Ever since he's been gone, it's just not the same. Sad.
- DCDorah CaulfieldOct 13, 20255.0One of my favorite places to shop for outdoor flowers for the fall. They always have a great selection and I end up buying more that what I intended on getting. The sales associates are very helpful and friendly, that makes for a good experience while shopping.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Jonesborough offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, tools, flooring, garden equipment, and more. Services include installation for appliances, flooring, cabinets, and other home improvement needs.
What are the store hours for Lowe's Home Improvement in Jonesborough, TN?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays. Holiday hours may vary.
Does Lowe's Home Improvement in Jonesborough offer delivery and in-store pickup?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe's account. Email updates are sent when order status changes.
What is Lowe's return policy for purchases made online and in-store?
Most items can be returned within 90 days. Online purchases can be returned by starting a return in your Order History, while in-store returns require proof of purchase at the customer service desk.
What payment methods are accepted at Lowe's in Jonesborough?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there nearby places to eat or get coffee close to Lowe's in Jonesborough?
Yes, nearby places include Starbucks for coffee, Pals and Pal's Sudden Service for American fast food, Captain D's for seafood, and Bojangles' for chicken and fast food.
Are there any nearby banking or financial services near Lowe's Home Improvement?
Regions Bank and Andrew Johnson Bank, along with a Western Union money transfer service, are nearby, making it easy to manage finances while visiting Lowe's.
Where can I find locksmith services near Lowe's in Jonesborough?
Minute Key and minuteKEY locksmith services are located nearby, offering convenient access to key and lock solutions.
What brands can I find at Lowe's Home Improvement in Jonesborough?
Lowe's carries trusted brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Moen, Kohler, Weber, and many more for various home improvement needs.