Burnette's Pools

Reviews

• CP

  Chrystie Phipps

  Feb 5, 2024
  1.0
  Paid half of the cost for an inground pool in Sept 2022, was told work would start in spring 2023. Was given repeated run around on start date and the pool was finally installed and finished in late Oct 2023. The work crew was good and progress went well Owner said they’d be out to winterize and close it in Nov 2023. Never showed up. Won’t return calls or texts and didn’t give me my $3.800 winter safety cover that I’ve paid for. Still don’t have it. Had to pay someone else to winterize it but still no cover on it. This is not how the original owner ran the business!
• LJ

  L J

  Aug 15, 2023
  1.0
  I would give them zero stars if I could. Took our deposit of 26K a year ago. Never responded to phone calls and continued to lie to us about when work would begin. We asked for our deposit back and he continued to say he would send it. DO NOT USE THIS COMPANY!! We are going to take legal action if we can even get it back. Also, the website has been taken down. Also owns Holston Valley Hardscapes. Don't use them!
• MG

  Mary Jo Gibson

  Jan 20, 2018
  5.0
  Sam and his crew did an excellent job constructing my new pool...can't wait til summer! I highly recommend him. Very pleasant and personable to work with.

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