Lowe's Home Improvement

Reviews

• TM

  Tammy McFaddin

  5 days ago
  2.0
  Their curbside pickup is ineffective and very slow.. Also, people park in the spots and walk in store. Only have 4 spots at a very busy store.
• CC

  Chris Cantrell

  Mar 10, 2026
  1.0
  Lowe’s sold us a Lowe’s branded, wireless, no-touch toilet. After two years, the electronics malfunctioned. I kept the only “manual” that came in the original box, which was actually just a single sheet of paper with very basic assembly instructions and a Lowe’s support phone number to call in case of trouble. I called the support phone number, and the woman who answered spoke very broken English. I don’t hate her for that, but the breakdown in communication caused problems. After making it clear that my problem was with an electronic toilet, and after I gave her the Lowe’s item number so she could pull it up on her end, I worked with her for about thirty minutes to diagnose the problem. I discovered at the end of that period, though, that when she had been saying toilet “bowl”, what she was actually trying to say was toilet “valve”. With that cleared up, she assured me that the problem was the valve, and that she would send a free replacement one. We ended the phone call, and I logged into my email to see the order verification she just sent… for a valve meant for an old style, non-electronic toilet. Lowe’s, you can either hire phone support techs who know what they’re doing, or you can put a full manual in the box so users can diagnose and fix it themselves. But you have to do at least one of those, you can’t just skip out on both options and screw over your customers.
• TH

  Tina Hughes

  Feb 18, 2026
  5.0
  I had the pleasure to work with James in the lighting department and I would like to highly recommend him for any electrical problem you have he is extremely knowledgeable in lights and all home electrical and is one of the nicest men you ever meet. Ask for James you will be thankful for it.
• JJ

  Jennifer Judy

  Feb 17, 2026
  1.0
  SHAME ON YOU, LOWE'S! We are a long-time loyal Lowes's family and have used them extensively for our household and our businesses. That said, I will NEVER order anything from Lowe's again. I purchased a refrigerator which was delivered by two men who could not speak even basic English and were in a tremendous hurry. Through my limited Spanish and the driver's translator app, we explained to them that we were keeping our old refrigerator and moving it to another room. They then proceeded to cut the wires and tubing going into the door of the refrigerator and the cord. I now have a refrigerator I cannot use and am back where I started, but $3k less money in my pocket and a broken useless refrigerator... I have one working refrigerator overflowing. After several people at Lowe's telling me that the drivers are a third party and that the issue is not Lowes' problem, I eventually was connected with someone who filed a damage claim. We eventually received the claim instructions, requiring us to get 2-3 appliance repair quotes on letterhead, etc etc etc. After an exhaustive search of contractors in our area, we found that NONE OF THEM will give a quote over the phone and ALL require service fees ($89 to $150 each) to come out and assess the issue. We then communicated this to the RXO Insurance rep, who told us the drivers didn't recall the incident and that we would need quotes Now, I not only have an inoperable refrigerator, but no way to move it from my home. I am FURIOUS and disappointed. My family and our businesses have spent hundreds of thousands of dollars at Lowe's over the years only to be completely and utterly disrespected and dismissed. Shame on you, Lowes.
• SL

  Selina Lee-Rivero

  Feb 14, 2026
  5.0
  Everything I ever need, except propane (lol). Nice clean store. Employees are always friendly and ready to help.

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