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As the trusted home improvement store near you, Lowe’s in Johnson City, TN offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
180 Market Place Boulevard, Johnson City, TN
37604, United States
Hours
Reviews
4.3
2,457 reviews
5 stars
1,483
4 stars
547
3 stars
181
2 stars
77
1 star
169
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness and friendliness, others are criticized for rudeness and lack of knowledge.
Delivery Issues
Numerous complaints about delivery problems, including missed deliveries, poor communication, and unprofessional delivery staff.
Store Experience
Some customers appreciate the cleanliness and organization of the store, while others express frustration with self-checkout options and lack of staff assistance.
Product Availability
Customers generally find that Lowe's has a good selection of products, but there are complaints about inventory knowledge and product quality.
- JAJoe Anderson6 days ago1.0Yeah I don’t need your employee hovering over my shoulder breathing on me during self-checkout acting “helpful” when really we all know she’s making sure I’m not stealing.
- CBCynthia BlairDec 31, 20251.0Do not trust Lowe's! I purchased a twig Christmas tree from Lowe's on Dec. 20 and it was delivered on Dec. 24. I had ordered a second tree to see which I liked better and decided to return one since I checked the return policy and saw nothing about it being a final sale in fact, it wasn't even on sale AT ALL and it is STILL on the site at the same price! I took it to the store a couple of days ago only to be told that because it was holiday, it would have had to have been returned by Dec. 25. They are closed so, that means I would have had to return it Dec. 24 the same day it was delivered. There was no notice on the listing at all about this or I would not have bought it at $200. On top of this, there were two other situations where they gave my curbside order to some else, gave me the WRONG item from what I ordered and the refused to exchange or return because the online order item number and the item number didn't, obviously it doesn't match, the gave me the wrong item!!! So be careful where you spend your money. I just finished a 20k remodel on a rental property and that money went to Home Depot because I can't trust Lowe's anymore. Update- Lowe's responded by asking me to call them, as you can see below, leaving the impression of providing some help. When I called, the rep offered no help so here is my order number #300902354254337769.
- DJDebra JeakinsDec 29, 20255.0JONESBOROUGH TN has the most polite and courteous people. We went yesterday to get a new chest freezer as ours is dying. DAVE an associate came over as we were looking and assisted us. We needed a special size. Dave went and got the freezer. Problem was we weren’t sure it would fit in the SUV and we had to have it asap. DAVE took and opened the carton yes we were going to purchase the freezer and measure the unit itself. That done he rolled it up to register and helped my husband put it in the vehicle. All with a smile. Dave is not the exception in the store but the norm. The staff are all very friendly,polite and helpful. Hat’s off to DAVE and all the staff at JONESBOROUGH TN Lowe’s!
- MMMaddieDec 23, 20251.0Very poor customer service from management. My husband went to the customer service desk to ask if they would take more money off a Christmas display (it was clearly broken but fixable in one spot and it’s been lit up for months, why not?). The employee there was nice and said “I’m going to say no but I’ll get a manager to ask”. When said manager came up there, she completely ignored my husband to yell at an employee so it was extremely awkward. Then didn’t give my husband a chance to speak, immediately snd rudely said “no”. And now that same Christmas item went on sale more today for the price we asked for….. Very disappointed. Also to add I believe the manager’s name started with a “m”, she didn’t introduce herself so I’m unsure.
- JVJolyne VanVlietDec 19, 20251.0I dont like leaving bad reviews but I felt maybe someone in management would see this and make needed changes. I know my business only does about 190k in sales woth you each year but that doesnt mean your pro services staff should treat me less than. I know you all hit your numbers due to your large scale contractors who buy so much but for once it would be nice to come in and be traeyed with respect by your pro staff. I literally drive 30 min to 45 min away just so I don't need to deal with your guys and thier condescending tones every day.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products does Lowe's Home Improvement in Johnson City, TN offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing supplies, storage solutions, and more.
What are the store hours for Lowe's Home Improvement in Johnson City, TN?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
What services does Lowe's provide besides selling products?
Lowe's offers installation services for appliances, flooring, cabinets, doors, garage doors, HVAC systems, and other home improvement projects, along with delivery and in-store pickup options.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account; email updates are also sent if your order status changes.
What are the payment options available at Lowe's Home Improvement in Johnson City?
Lowe's accepts various payment methods including American Express, Visa, MasterCard, Discover, Diners Club, cash, and check.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting the process in the Order History section, while in-store returns require proof of purchase at the customer service desk.
Does Lowe's in Johnson City offer any recycling services?
Yes, Lowe's offers recycling for electronics, light bulbs, and batteries at their Johnson City location.
What nearby places can I visit before or after shopping at Lowe's Home Improvement?
Nearby places include East Coast Wings + Grill for dining, Kohl's for department store shopping, and Wheeler's Bagels for coffee and bakery items, making it convenient to combine errands and meals.
Are there nearby financial institutions to Lowe's for convenient banking?
Yes, Select Seven Credit Union, Eastman Credit Union, and First Bank & Trust Company are nearby, providing convenient banking services during your shopping trip.
If I need key or locksmith services near Lowe's Home Improvement, where can I go?
Minute Key and minuteKEY locksmith services are available nearby for key copying and locksmith needs, helping you conveniently manage your keys while visiting Lowe's.