Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Johnson City, TN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
180 Market Place Boulevard, Johnson City, TN
37604, United States
Hours
Reviews
4.3
2,435 reviews
5 stars
1,475
4 stars
545
3 stars
181
2 stars
76
1 star
158
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; while some employees received praise for their helpfulness, others were reported as rude or unhelpful.
Delivery Issues
Numerous complaints regarding delivery services, including delays, poor communication, and unprofessional behavior from delivery staff.
Product Availability
Customers generally found that Lowe's had a good selection of products, although some reported issues with product quality, particularly lumber.
Checkout Experience
Many customers expressed frustration with the self-checkout system, citing a lack of traditional cashier support and difficulties with the technology.
Store Environment
The store is often described as clean and well-organized, with helpful staff, but some customers noted issues with clutter and product placement.
- JBJ BNov 8, 20251.0Customers should be offered a discount if self-check is the only option at checkout.
- SBSammy BrooksOct 28, 20255.0They usually have what we need although lumber quality is very poor
- JAJeff AllenOct 23, 20255.0I've bought thousands of dollars worth of building supplies from Lowe's in Johnson City in the last few years. Thankful that they give a Military discount to Veterans.
- MBMark BattistoniOct 20, 20255.0Great customer service experience today!
- BCBen ChildersOct 11, 20251.0My apartment complex bought a midea refrigerator brand new it won't cool instead of bringing me a new one they have to repair this one there made in Vietnam I guess they can't get any help from them my management company gave me a loaner Lowe's was just going to leave me hanging until they get around to it avoid this product and Lowe's as well no customer service
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products does Lowe's Home Improvement in Johnson City, TN offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing supplies, storage solutions, and more.
What are the store hours for Lowe's Home Improvement in Johnson City, TN?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
What services does Lowe's provide besides selling products?
Lowe's offers installation services for appliances, flooring, cabinets, doors, garage doors, HVAC systems, and other home improvement projects, along with delivery and in-store pickup options.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account; email updates are also sent if your order status changes.
What are the payment options available at Lowe's Home Improvement in Johnson City?
Lowe's accepts various payment methods including American Express, Visa, MasterCard, Discover, Diners Club, cash, and check.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting the process in the Order History section, while in-store returns require proof of purchase at the customer service desk.
Does Lowe's in Johnson City offer any recycling services?
Yes, Lowe's offers recycling for electronics, light bulbs, and batteries at their Johnson City location.
What nearby places can I visit before or after shopping at Lowe's Home Improvement?
Nearby places include East Coast Wings + Grill for dining, Kohl's for department store shopping, and Wheeler's Bagels for coffee and bakery items, making it convenient to combine errands and meals.
Are there nearby financial institutions to Lowe's for convenient banking?
Yes, Select Seven Credit Union, Eastman Credit Union, and First Bank & Trust Company are nearby, providing convenient banking services during your shopping trip.
If I need key or locksmith services near Lowe's Home Improvement, where can I go?
Minute Key and minuteKEY locksmith services are available nearby for key copying and locksmith needs, helping you conveniently manage your keys while visiting Lowe's.