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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Jefferson City, TN, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
638 E Broadway Boulevard, Jefferson City, TN
37760, United States
Hours
Reviews
4.2
1,431 reviews
5 stars
860
4 stars
303
3 stars
125
2 stars
35
1 star
108
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised the helpfulness and friendliness of staff, many reported poor service experiences, including unresponsive management and lack of assistance.
Product Issues
Numerous reviews highlighted problems with damaged products upon delivery and issues with incorrect orders, leading to significant customer dissatisfaction.
Store Experience
Customers appreciated the cleanliness and organization of the store, but many expressed frustration over the difficulty in finding staff for assistance.
Delivery Problems
Several customers reported issues with delivery times and installation services, often leading to further complications and dissatisfaction.
- TSTerri Snodgrass4 days ago4.0Everything I need most of the time!
- BBBlake BainDec 31, 20251.0Lowes, you should really have some system in place to make sure customers are aware of the return policy on appliances. I bought a microwave on Christmas Eve and due to tine constraints wasn’t able to install it until a week later. When I took it out of the box the whole side was dented in and damaged. When I tried to return it I was told I was out of luck as appliances only had a 48 hour return window. Luckily I found online where I used my Lowe’s card I had 30 days to return. The store was no help to me in the return process when I bought something from them damaged. They didn’t even know about the policy when using a Lowe’s credit card. I will be buying my appliances somewhere else from now on. Yes I was able to get a replacement but the customer service and return policy is junk
- IMIzabella MooreDec 27, 20255.0Had cool Christmas decorations
- JPJessica PurkeyDec 9, 20251.0Went to buy our grandparents a new fridge—something they’ve needed for a very long time. Their old one lasted over 30 years and finally quit. It took everything for them to be able to get a new one, and we were so excited to finally give them something they truly deserved. Today Lowe’s delivered the fridge… and it showed up completely damaged. After all the stress, planning, and the weight of knowing how much this meant to them, seeing it arrive in that condition was genuinely heartbreaking. We called immediately. The first thing we were offered was a $25 gift card, which honestly made us laugh out of disbelief. After asking for a manager, that turned into an $80 gift card—and we were told a manager would “just say the same thing.” The disappointment, on top of everything else, has been unbelievable. Yes, they are replacing the fridge, but the entire experience has left such a sour taste. When you’re doing everything you can for grandparents who are already stretched thin—and when you’re trying to do something kind for people who have always given so much—this is the last thing you expect to deal with. Think twice before working with Lowe’s. A simple “sorry” doesn’t cover this one. I’ll be posting just one photo out of a full camera roll of the damage… because it’s honestly shocking they dropped it off like this. WOW. I hate being this person, but as a granddaughter who takes care of them—especially with my grandmother being a cancer survivor—I refuse to accept this kind of treatment. 💔
- GNglenda nicholsDec 9, 20251.0Lowe's Home Improvement Stores do not deserve even one star !!! If you need new flooring DO NOT buy it from Lowe's !!! We purchased new flooring for our kitchen last year (2024). It was the only color that matched our kitchen. The flooring was ordered and one of the guy's Lowe's uses came to install it when it was delivered. He installed about 12 pieces when he noticed damaged pieces. He opened every box and found that all of it was damaged. So he stopped the installation. We had to go back to Lowe's and pick out another flooring because they won't refund your money. We had a VERY hard time finding something that would halfway match our kitchen. It was less expensive than the other flooring. The same guy came back and installed the new flooring. He did an "okay" job. But, he didnt install the stuff around the bottom of our kitchen cabinets. Okay .... My husband made over a dozen trips to Lowe's talking to different managers. 1. He asked for the paperwork that includes the warranty on the new flooring. 2. He also asked for a refund in the price difference of the two flooring. HE GOT NEITHER ONE !!!! And if that wasn't enough they made us pay for 2 flooring installations (Both the damaged flooring and the flooring that we ended up with) Remember I said the guy only laid about 12 pieces of the damaged flooring? Well, we paid for a complete installation of it plus the installation of the flooring we ended up with !!!! And if anything happens to our flooring we don't even have the paperwork or the warranty. So, it looks like we didn't even buy it. My Husband and I HAVE NOT SET FOOT IN THAT STORE SINCE !!!! I wouldn't even buy a light bulb from them. So.....DO NOT BUY FLOORING FROM LOWE'S !!!! Only buy your flooring from a Flooring Company. DANG ! I HAD TO GIVE THEM ONE STAR IN ORDER TO POST THIS 🤬
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Jefferson City, TN?
You can find a wide range of products including appliances, bathroom supplies, building materials, electrical supplies, flooring, garden tools, hardware, kitchen items, lawn equipment, lighting, lumber, paint, patio furniture, plumbing supplies, tools, and windows and doors.
What services does Lowe's Home Improvement offer at the Jefferson City store?
Lowe's offers various installation services including appliances, cabinets, countertops, flooring, doors, HVAC, lighting, roofing, and more. They also provide delivery and in-store pickup services.
What are the store hours for Lowe's Home Improvement in Jefferson City?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with adjusted hours on certain holidays.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customers in Jefferson City.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. You will also receive email updates when your order status changes.
What payment methods are accepted at Lowe's Home Improvement in Jefferson City?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
Are there nearby places where I can exchange propane or get locksmith services while visiting Lowe's?
Yes, Blue Rhino Propane Exchange is nearby for propane needs, and Minute Key and KeyMe Locksmiths offer key and locksmith services close to Lowe's in Jefferson City.
What nearby dining options are available around Lowe's in Jefferson City?
Nearby dining options include Roble Viejo Mexican Restaurant, Asian House Restaurant, Papa Murphy's Pizza, Jersey Mike's Subs, Subway, and Taylor Farms health food restaurant.
Are there any nearby services for automotive or photo needs near Lowe's?
Yes, nearby you can find Walmart Auto Care Centers for automotive services and Walmart Photo Center for photography needs.
How can customers benefit from the nearby Walmart while shopping at Lowe's in Jefferson City?
Customers can easily access Walmart for additional retail needs, mobile phone services, vision and glasses, and financial services like Western Union, making it convenient to combine errands during their visit to Lowe's.