Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Jefferson City, TN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
638 E Broadway Boulevard, Jefferson City, TN
37760, United States
Hours
Reviews
4.2
1,419 reviews
5 stars
854
4 stars
300
3 stars
125
2 stars
35
1 star
105
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the staff, highlighting specific employees who went above and beyond to assist.
Delivery Issues
Several reviews mentioned problems with delivery and installation, including delays and incorrect items being sent.
Store Cleanliness
Customers noted that the store was generally clean and well-organized, making it easy to find items.
Checkout Experience
There were complaints about the checkout process, particularly regarding the lack of cashiers and reliance on self-checkout.
Product Availability
Customers frequently mentioned that the store was well-stocked and had the items they needed.
- AMAustin T. MurphyNov 11, 20254.0Not the best Lowe’s so I have to decrease the stars
- RHrock hayesNov 8, 20254.0It's better than nothing,HD to far of a drive, can't never find any help.
- ACAllen CarlsenOct 26, 20255.0Great people work there
- FVFelix ValdesSep 15, 20255.0Our washer was acting up and we stopped at Lowe's in Jefferson City to purchase a new one. Ashley assisted us. Answered all our questions and based on her knowledge, we decided to purchase both a washer and dryer. This was a Saturday, and we needed delivery set up before Wednesday as we were doing remodeling to the garage which would block the entry point for the new appliances. The new set was delivered the next day, Sunday. Wow! The crew that delivered it was outstanding. But, most of all, this would not have taken place without Ashley's help. She is a great representative for Lowe's, and Lowe's management should be grateful to have her representing them.
- KMKristi Mayes-WeeksJul 30, 20251.0On April 24, 2025 I purchased on line Stainmaster Beckett Ridge Chestnut flooring involving an order over $10,500.00. Sadly there were numerous issues. It began with the on line associate who was building my order made an error. I was unaware but he ordered cap a tread for my steps instead of the actual flooring. When the supplies started arriving for installation it was clear they were not the same color at all. I was told that was what I ordered and nothing could be done. It took multiple attempts speaking to someone including Stainmaster corporate to find there is No cap a tread that matches the floor. Finally, Derick at Jefferson City ordered the correct flooring. There were other errors in the order that required three different institutions phases. Which in turn, cost me many days of income. Unfortunately, the bad experience did not stop there . I placed my order on April 24 2025 and used my Synchrony Lowes card to get the 5% off of my order. On April 30 2025 I paid my card off in full. The issue arose on the first week of June. I returned $1600.00 plus of overage supplies that the on line associate had ordered. Where I had paid my card in full. I did not need a credit. There was not a balance on my card. However, I had to leave the Jefferson City location with my bill paid in full, they had the supplies and I would have to hope the check for the refund was sent. I received the check on June 11 and attempted to cash it. It was returned on June 24 along with fees from my bank for the returned check. I attempted to cash the check again. Again, the check was returned on July 11 and I accrued fees. I have spoke with Synchrony Bank more than 12 times attempting to obtain my money. This is now over 45 days of Lowes having the supplies and my money and I have not received my money. I have also spoke with Derick and Chris at Jefferson City Lowes numerous times and no one could help me. They stated they sent a email and this has never happened. Finally, on July 18 I went in person to store 2709 to speak with Chris Last store manager. Chris stated there was nothing he could do.I needed to call Synchrony. I again notified him of the multiple calls I had made already. I asked him to speak with his Regional and District managers. Remember , I am trying to get a refund from an April order and the check was returned twice. I had done nothing wrong. I spent over 4 hours in the store trying to get anyone to help me and get my refund. Chris stated many times he was still waiting on an answer . His Regional Director was on a virtual call. Obviously this does not meet the standards of customer care that I expected from a reputable company like Lowe’s. It is beginning to feel more like theft. I will NEVER shop there again. The matter has not been adequately addressed. Update: I value respectful communication and was trusting that Lowe’s would take this opportunity to demonstrate its commitment to customer satisfaction. However, that appears unlikely. Given the fact that after 48 days of attempting to resolve this and get my refund money. I have exhausted all options at the store and executive level. Clearly Lowes does not value your 25+ year customers. Extreme Buyers Warning !!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Jefferson City, TN?
You can find a wide range of products including appliances, bathroom supplies, building materials, electrical supplies, flooring, garden tools, hardware, kitchen items, lawn equipment, lighting, lumber, paint, patio furniture, plumbing supplies, tools, and windows and doors.
What services does Lowe's Home Improvement offer at the Jefferson City store?
Lowe's offers various installation services including appliances, cabinets, countertops, flooring, doors, HVAC, lighting, roofing, and more. They also provide delivery and in-store pickup services.
What are the store hours for Lowe's Home Improvement in Jefferson City?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with adjusted hours on certain holidays.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customers in Jefferson City.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. You will also receive email updates when your order status changes.
What payment methods are accepted at Lowe's Home Improvement in Jefferson City?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
Are there nearby places where I can exchange propane or get locksmith services while visiting Lowe's?
Yes, Blue Rhino Propane Exchange is nearby for propane needs, and Minute Key and KeyMe Locksmiths offer key and locksmith services close to Lowe's in Jefferson City.
What nearby dining options are available around Lowe's in Jefferson City?
Nearby dining options include Roble Viejo Mexican Restaurant, Asian House Restaurant, Papa Murphy's Pizza, Jersey Mike's Subs, Subway, and Taylor Farms health food restaurant.
Are there any nearby services for automotive or photo needs near Lowe's?
Yes, nearby you can find Walmart Auto Care Centers for automotive services and Walmart Photo Center for photography needs.
How can customers benefit from the nearby Walmart while shopping at Lowe's in Jefferson City?
Customers can easily access Walmart for additional retail needs, mobile phone services, vision and glasses, and financial services like Western Union, making it convenient to combine errands during their visit to Lowe's.