Brand Certified
Lowe's Home Improvement
4.2(1520 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
638 E Broadway Boulevard, Jefferson City, TN
37760, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(865) 475-1361
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/TN-Jefferson-City/2709
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Jefferson City, TN, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Lowe's Home Improvement
638 E Broadway Boulevard, Jefferson City, TN
37760, United States
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.2
1,520 reviews
5 stars
916
4 stars
319
3 stars
127
2 stars
42
1 star
116
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees received praise for their helpfulness, while others were criticized for being rude or unhelpful.
Product Issues
Several customers reported issues with damaged products upon delivery and dissatisfaction with return policies.
Store Experience
The store is generally well-stocked and clean, but many customers expressed frustration with the self-checkout system and difficulty finding assistance.
Delivery Problems
Numerous complaints about delivery issues, including delays and incorrect installations, leading to customer dissatisfaction.
- AKAngela K4 days ago5.0I am a few months late, but I have been meaning to write about the excellent customer service I received at Lowe’s in Jefferson City, TN, over the holidays. I purchased a Christmas tree and I have a small car. A Lowe’s employee named Storm spent at least 15 minutes helping me to get my tree into the car — not an easy task — and he was very friendly and gracious about it. Thank you, Storm!
- TFTeresa FisherJan 28, 20265.0Always a great place to find wonderful home improvement ideas and the tools to make those dreams come true!
- NGNickolas GehrtsJan 27, 20261.0Two separate visits, two terrible experiences. One with Dona and one with Zoe at the front end of the Jefferson City, TN Lowe’s. Both were rude, dismissive, and acted like customers were an inconvenience. No greeting, no basic courtesy. Dona said she’s been here 13 years — that makes the attitude even more disappointing. And the self-checkout situation is ridiculous. I don’t work here. I shouldn’t have to check myself out or feel like a burden for wanting a real cashier. Management seriously needs to address front-end customer service.
- AYAshtyn YawJan 27, 20261.0Dona is rude and unfriendly I’d suggest not letting her interact with customers.
- BBBlake BainDec 31, 20251.0Lowes, you should really have some system in place to make sure customers are aware of the return policy on appliances. I bought a microwave on Christmas Eve and due to tine constraints wasn’t able to install it until a week later. When I took it out of the box the whole side was dented in and damaged. When I tried to return it I was told I was out of luck as appliances only had a 48 hour return window. Luckily I found online where I used my Lowe’s card I had 30 days to return. The store was no help to me in the return process when I bought something from them damaged. They didn’t even know about the policy when using a Lowe’s credit card. I will be buying my appliances somewhere else from now on. Yes I was able to get a replacement but the customer service and return policy is junk
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Jefferson City, TN?
You can find a wide range of products including appliances, bathroom supplies, building materials, electrical supplies, flooring, garden tools, hardware, kitchen items, lawn equipment, lighting, lumber, paint, patio furniture, plumbing supplies, tools, and windows and doors.
What services does Lowe's Home Improvement offer at the Jefferson City store?
Lowe's offers various installation services including appliances, cabinets, countertops, flooring, doors, HVAC, lighting, roofing, and more. They also provide delivery and in-store pickup services.
What are the store hours for Lowe's Home Improvement in Jefferson City?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with adjusted hours on certain holidays.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customers in Jefferson City.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. You will also receive email updates when your order status changes.
What payment methods are accepted at Lowe's Home Improvement in Jefferson City?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
Are there nearby places where I can exchange propane or get locksmith services while visiting Lowe's?
Yes, Blue Rhino Propane Exchange is nearby for propane needs, and Minute Key and KeyMe Locksmiths offer key and locksmith services close to Lowe's in Jefferson City.
What nearby dining options are available around Lowe's in Jefferson City?
Nearby dining options include Roble Viejo Mexican Restaurant, Asian House Restaurant, Papa Murphy's Pizza, Jersey Mike's Subs, Subway, and Taylor Farms health food restaurant.
Are there any nearby services for automotive or photo needs near Lowe's?
Yes, nearby you can find Walmart Auto Care Centers for automotive services and Walmart Photo Center for photography needs.
How can customers benefit from the nearby Walmart while shopping at Lowe's in Jefferson City?
Customers can easily access Walmart for additional retail needs, mobile phone services, vision and glasses, and financial services like Western Union, making it convenient to combine errands during their visit to Lowe's.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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