Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Jackson, TN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
1,253 reviews
5 stars
772
4 stars
289
3 stars
102
2 stars
20
1 star
70
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, contributing to a positive shopping experience.
Product Availability
Several reviews indicated issues with product availability, particularly with appliances, leading to customer dissatisfaction.
Store Cleanliness
Customers noted that the store was clean and well-organized, enhancing their shopping experience.
Delivery Issues
Some feedback highlighted problems with delivery services, including delays and lack of assistance.
Overall Experience
While many customers expressed satisfaction with their experiences, there were also mentions of inconsistent service and product issues.
- TETim Elvington1 day ago1.0Horrible experience. Purchased a fridge and got 20% off for applying for Lowes card. Anyway, website showed it would fit, but come delivery day, the driver said it was too big for doorway. Did not even try to remove doors, which is included in delivery and installation. So we went without a fridge for another week and ordered a smaller version, and lost my 20% off coupon, since the other had to be returned! So come delivery day, they call and say the truck has broken down and we need to reschedule. My wife and u both work in opposite cities and are only available on the weekend. This is unacceptable. Lowes customer service is a joke at best. Long story short, I applied and got a better deal at Home Depot. Waiting another week for a fridge and ruined our Thanksgiving in our new home! Thanks Lowes!!
- LWLenzi Wallace1 day ago1.0Do not buy from them! Ordered a fridge and when delivered the 3rd party company could not get it through the door even though we measured before we bought it to make sure it would. Lowes advertises that they can take the doors off of fridges but failed to mention this specific fridge (Hinsense) the doors can't be taken off. We didnt see it on the webite either. We returned the fridge and ordered another one. The second fridge the delivery truck breaks down. We was notified by a phone call and they stated someone would call us back with an update. Their app told us all day that they was on their way. We ended up calling the delivery company because no one called us with an update and spoke to someone who barely spoke English. She couldn't understand us! First we ask if it could be delivered Sunday, she replied Monday during working hours. Since we both work out of town we cant do during the week. She kept saying first available Monday before 5. My question is as big and nation wide as Lowes is why do they only have 1 delivery truck in my area? I know my little comment anyone high up could care less because there are thousands of people ordering ect but maybe I can save someone the headache that we had to endure. Home depot it is!
- KJKen JulianNov 14, 20255.0I've always enjoyed trips to Lowe's. I've purchased everything from keys to mailboxes, security doors, and lawn mowers. The employees have always been very helpful. They've answered all my questions and helped me find whatever I was looking for. They offer a military discount, which is nice. I look forward to my next project that they can help me with.
- JCJosh CarradineNov 11, 20255.0The pro desk at Lowe's is great! They have helped in every project I have done. Coney at the pro desk is the best! If you have any big projects in mind go see the pro desk!
- TMTrina MarieOct 24, 20255.0Best Lowe’s in Jackson the employees are always more helpful than the other location I literally drive from out north to go to south Jackson Lowe’s and thanks to Chelsie in the outdoor department today and another young gentleman name Preston who help me find the saw I’m super happy for the help best employees at Lowe’s
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Jackson, TN?
You can find products including appliances, bathroom supplies, building materials, electrical items, flooring, garden tools, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing supplies, storage, tools, and more.
What are the regular store hours for Lowe's Home Improvement in Jackson, TN?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Does Lowe's Home Improvement offer delivery and pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are provided if your order status changes.
What is the refund or exchange policy at Lowe's Home Improvement?
Most items can be returned within 90 days. For online purchases, you can start a return online. In-store returns require proof of purchase at customer service.
Which payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any free services or special conveniences at Lowe's in Jackson, TN?
Special services include free delivery, free haul away, gift cards, free shipping, easy returns, and easy exchanges.
What convenient nearby places can I visit when shopping at Lowe's Home Improvement?
Nearby places include Minute Key for locksmith services, Cato Fashions for women's clothing, and Pizza Hut for food delivery or dining before or after your visit.
How can nearby electronics stores like Victra or Verizon be useful when visiting Lowe's?
After shopping at Lowe's, you can visit Victra or Verizon nearby for mobile phone needs, accessories, or internet services to complement your home improvement projects.
Are there any nearby healthcare facilities close to Lowe's Home Improvement in Jackson, TN?
Yes, nearby healthcare facilities include Bill Andrews, DDS (dentist), Complete Dental Care, and Fast Pace Health Urgent Care for any health-related needs during your day.