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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Hendersonville, TN is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,709 reviews
5 stars
942
4 stars
406
3 stars
152
2 stars
56
1 star
153
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; while some employees were praised for their helpfulness, others were criticized for being rude or unresponsive.
Delivery Issues
Numerous complaints about poor delivery experiences, including damaged items and unhelpful delivery personnel.
Product Knowledge
Some staff members demonstrated excellent product knowledge and provided valuable assistance, while others were less helpful.
Return Policy
Customers expressed frustration with the return policy, particularly regarding time limits and lack of flexibility.
Store Environment
Generally positive feedback on store cleanliness and organization, with some noting helpful staff.
- LRLynette RDec 27, 20251.0Just went to return a screwdriver I had paid for with a $20 bill less than an hour prior. I asked the returns clerk, Somer, if she could take my change from the original $20 and just give me back the $20 bill. She stuck up her nose at me and snarled "NO"! So I stuck out my hand for the refunded cash and then asked her if there was a place there where I could trade all of the $5s, $1s, and coins for my original $20. "NO. We do NOT make change here!" Well alrighty then. You ARE a retail establishment. I think Somer needs a factory job.
- PDPaige DavisDec 20, 20255.0The employees are always willing to help me find what I'm looking for with helpful tips and knowledge!
- CHCharlie HoskinsDec 18, 20251.0Bought 3 appliances on 12/3/25. Worse delivery experience and their customer service was no help. Ended up installing myself which is fine but annoyed because I paid for the new hookups which in my order says delivery and installation. Also lied about the fridge features (not verbal but their advertising) then when confronted said that wasn't a thing. I took screenshots and when showed said oh well that must be an error or its on LG and sent me to their customer service which they were confused why I was calling them. No apology or anything just oh well errors happen. Spending just over $4k during this time frame and getting those responses is trashy. Asked them to come pick it up and wanted a refund they stated its over 24hrs so not eligible which is due to them taking so long to respond which I now see was a stall tactic. Stay away. I am writing this review now since they are not responding and giving me the run around. Edit: I forgot that the delivery guy dropped one of the washers screws down into it so I was waiting for him to get it but had to walk off and address the fridge with the other guy. He came out and stated he was done to which I asked him about the screw and he said yes. Turns out he didnt and I have a screw that bounces around when washing
- KBkyle bDec 14, 20251.0I called and asked if I would be safe as an undocumented individual shopping in their store. They would not talk to me about ice at all saying that they have no concerns and they will not respond. I do not feel safe shopping here while ice is in middle Tennessee.
- CRCaroline RichardsDec 5, 20251.0I recently purchased carpet through Lowe’s, which contracts their installation out to a company called Service Pro. While we are happy with the carpet itself and the padding, the installation process was an absolute nightmare, and I would never purchase carpet from Lowe’s again because of it. The problems started the moment the installers arrived. They carried the carpet rolls inside with only one person, repeatedly scraping and damaging the paint on our walls. We politely asked them to use two people to avoid further damage, but we were told they were “not responsible for damage” and that “this is how they do it.” They continued anyway. At one point, one installer even tried to rub a scuff mark off with a greasy rag, which left a very large grease stain on the wall. The next issue was even more concerning: we later discovered that none of the carpet padding seams had been taped, even though the padding itself clearly states that all seams must be taped. When we asked the installers about this, they told us they “weren’t given tape.” We tried for weeks to work with both Lowe’s and Service Pro to get the situation resolved. Service Pro told us a representative would come inspect the installation. Instead, two members of the original installation crew showed up with three rolls of duct tape—no tools, no equipment, no furniture-moving capability, and no plan. We did not let them in, as this was not what we were promised and they were clearly not prepared to fix the job correctly. Since then, neither Lowe’s nor Service Pro has stood behind the installation or taken responsibility for the damage to our home. We have repeatedly asked for a Service Pro manager to visit in person to explain how the carpet can be properly relaid without causing further damage, especially now that our furniture is in the house. The original installation happened before we moved in, so there were no obstacles at that time. Now, logistics matter—and both companies have demonstrated complete disregard for that fact. Between the physical damage to our walls, the incorrect installation, and the lack of accountability from both Lowe’s and Service Pro, this has been one of the most frustrating home improvement experiences we’ve ever had. We love the product, but the service has been unacceptable from start to finish. I cannot recommend Lowe’s
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands does Lowe's Home Improvement in Hendersonville offer?
Lowe's Hendersonville offers a wide range of products including appliances, bathroom supplies, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing supplies, tools, and more. Brands include GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, and many others.
What are the store hours for Lowe's Home Improvement in Hendersonville?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary, including closures on Thanksgiving and Christmas.
Does Lowe's Hendersonville offer delivery and in-store pickup?
Yes, Lowe's Hendersonville provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's Hendersonville?
You can check your order status online by entering your order number or by logging into your MyLowe’s account. Email updates are provided if your order status changes.
What is the return policy at Lowe's Home Improvement?
Most items can be returned within 90 days. Online purchases can be returned by starting the process in your Order History online before shipping the item back. In-store returns require proof of purchase at the customer service desk.
What installation services are available at Lowe's Hendersonville?
Lowe's offers various installation services including appliances, backsplashes, blinds, cabinets, carpet, countertops, decks, dishwashers, doors, garage doors, generators, gutters, hardwood and laminate flooring, HVAC, lighting, playsets, water heaters, showers, siding, sinks, smart home products, tile flooring, toilets, vanities, washers and dryers, water filters, windows, roofing, fence, and flooring installation.
Are there any nearby dining options close to Lowe's Home Improvement in Hendersonville?
Yes, Oscar's Taco Shop and Laredo Taco Company offer Mexican dining nearby, and Bruster's Real Ice Cream provides ice cream and smoothies, making them great stops before or after visiting Lowe's.
What healthcare facilities are located near Lowe's Hendersonville?
Nearby healthcare facilities include Vanderbilt Rehabilitation Therapy, Vanderbilt Children's Cardiology, Vanderbilt Health Walk-In Clinic, Vanderbilt Laboratory Services, and Vanderbilt-Ingram Cancer Center, providing comprehensive medical and rehabilitation services near Lowe's.
Are there any nearby financial services near Lowe's Home Improvement?
Yes, Renasant Bank and Fifth Third Bank are nearby financial institutions. Customers can easily manage financial needs in conjunction with their shopping or projects at Lowe's.
How can I contact Lowe's Home Improvement Hendersonville customer service?
You can reach Lowe's customer care via email at customercare@lowes.com or by phone at +1 615-822-3995. They provide support for orders, returns, services, and general inquiries.