Brand Certified
Lowe's Home Improvement
4.1(1812 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
360 East Main Street, Hendersonville, TN
37075, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(615) 822-3995
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/TN-Hendersonville/0668
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Hendersonville, TN is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
1,812 reviews
5 stars
994
4 stars
411
3 stars
155
2 stars
66
1 star
186
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees are praised for being helpful, while others are criticized for being rude or unhelpful.
Delivery Issues
Numerous complaints about delivery and installation services, including damaged products and poor communication.
Product Availability
Customers appreciate the variety of products available, but there are issues with special orders and inventory management.
Store Policies
Frustration with return policies and lack of transparency regarding fees and procedures.
- NFNathan FortFeb 13, 20261.0Store sign says that it closes at 9, arrived at 8:58pm with a customer who needed some pvc to get their furnace running. Was told by the store rep that their system shuts down before 9. If so, why does the signage state 9?
- 3I3 Tree InfoFeb 4, 20265.0Ive had great experiencea here. Staff are very sweet and helpful.
- BCBrian ColemanJan 28, 20261.0If I could give this Lowe’s a negative 50 stars I would! Here is my side before this billion dollar company pays to have this removed. Currently live in Hendersonville, TN which is a suburb of Nashville. We currently are having an ice storm of a generation in sub degrees weather plus me and my wife came down with the flu. So i went to Lowe’s in Hendersonville and bought a $1100 generator, gas can and left. Got home, tried to start it and it wouldn’t stay running after 2 hours of troubleshooting in sub degree temperatures . I then called Westinghouse and they troubleshooted but couldn’t figure it out either. My wife then called Lowe’s and they said no issue bring it back and they will do their best to help us since it’s 7* degrees out. So we get to Lowe’s and explained the situation that we just got the generator AND WERE TOLD BY BIG BAD ASSISTANT MANAGER SHEILA that there is nothing anyone can do since we put gas in it as she points to the return policy at the front desk, which was nowhere in sight or explained to us at the time of purchase. As a man who has worked in retail for over 30 years I completely understand the escalation process. Ask for the store manager info and was told “ I’m the ASSISTANT MANAGER and I make ALL THE DECISIONS!”. So I asked for the district managers info (WHICH I WAS ONE AT ONE POINT!!) and was told no I’m not giving you that info just call customer service which just closed 5 minutes ago. Let me remind you all of this is captured on CCTV, plus the return policy states that you have 48 hours to return the product if your not satisfied. To put salt in the wound, the manager to us that she was going home to a cold house too!!! Unreal, shame on Lowe’s to hire someone with this poor customer service skills! I understand retail 2000%, but this low level of customer service is uncalled for especially when Tennessee is in a State or Emergency in sub degree temperatures, my wife is crying , I have the flu and left feel laughed at by the 5 staff members laughing at my wife CRYING because we have no power and were just trying to keep our family warm!!! Stay away from this place, you have been warned. I will continue to escalate this until it gets to the CEO and maybe, just maybe they will care about their customers trying to keep their families warm during a historical ice storm.
- CSChad SwanJan 27, 20265.0I could spend all day here. Employees are super helpful
- RFRon FJan 13, 20262.0I changed my review to 2 Stars because of my experience today. I will issue this warning- DO NOT BUY SPECIAL ORDER PRODUCTS AT LOWES. They stink at it. I had to have a screen for a patio door replaced. The associate got the info and was supposed to send to Jeld Wenn for replacement. I came back a month later and found out their order was never sent to Jeld Wen. They apologized and said they would take care of it. This was Jan 8th. i went back today - Feb 11th and the same exact thing happened. So they supposedly ordered it FOR SURE this time and I have to wait another 2-4 weeks. Lowe's has good great value in their Kobalt brand. This location could use some more people. I guarantee the response will be AI generated. Here's what it will say- "I'm sorry for your bad experience. Please call to discuss so we can win your trust back." Too late.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands does Lowe's Home Improvement in Hendersonville offer?
Lowe's Hendersonville offers a wide range of products including appliances, bathroom supplies, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing supplies, tools, and more. Brands include GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, and many others.
What are the store hours for Lowe's Home Improvement in Hendersonville?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary, including closures on Thanksgiving and Christmas.
Does Lowe's Hendersonville offer delivery and in-store pickup?
Yes, Lowe's Hendersonville provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's Hendersonville?
You can check your order status online by entering your order number or by logging into your MyLowe’s account. Email updates are provided if your order status changes.
What is the return policy at Lowe's Home Improvement?
Most items can be returned within 90 days. Online purchases can be returned by starting the process in your Order History online before shipping the item back. In-store returns require proof of purchase at the customer service desk.
What installation services are available at Lowe's Hendersonville?
Lowe's offers various installation services including appliances, backsplashes, blinds, cabinets, carpet, countertops, decks, dishwashers, doors, garage doors, generators, gutters, hardwood and laminate flooring, HVAC, lighting, playsets, water heaters, showers, siding, sinks, smart home products, tile flooring, toilets, vanities, washers and dryers, water filters, windows, roofing, fence, and flooring installation.
Are there any nearby dining options close to Lowe's Home Improvement in Hendersonville?
Yes, Oscar's Taco Shop and Laredo Taco Company offer Mexican dining nearby, and Bruster's Real Ice Cream provides ice cream and smoothies, making them great stops before or after visiting Lowe's.
What healthcare facilities are located near Lowe's Hendersonville?
Nearby healthcare facilities include Vanderbilt Rehabilitation Therapy, Vanderbilt Children's Cardiology, Vanderbilt Health Walk-In Clinic, Vanderbilt Laboratory Services, and Vanderbilt-Ingram Cancer Center, providing comprehensive medical and rehabilitation services near Lowe's.
Are there any nearby financial services near Lowe's Home Improvement?
Yes, Renasant Bank and Fifth Third Bank are nearby financial institutions. Customers can easily manage financial needs in conjunction with their shopping or projects at Lowe's.
How can I contact Lowe's Home Improvement Hendersonville customer service?
You can reach Lowe's customer care via email at customercare@lowes.com or by phone at +1 615-822-3995. They provide support for orders, returns, services, and general inquiries.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 01, 2026Yext Knowledge Graph
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