La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.
Location
Certified by La-Z-Boy Hendersonville • Mar 01, 2026
Certified by La-Z-Boy Hendersonville • Mar 01, 2026
Reviews
4.5
278 reviews
5 stars
219
4 stars
20
3 stars
8
2 stars
8
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, particularly regarding returns and repairs, with long wait times and unresponsive staff.
Sales Experience
Several reviews highlighted positive interactions with sales associates, especially Alex, who was noted for being knowledgeable, patient, and helpful.
Product Quality
Customers expressed disappointment with the quality and durability of the furniture, citing issues with comfort and defects shortly after purchase.
Delivery Issues
Numerous customers experienced delays in delivery and issues with receiving the correct items, leading to frustration.
LA
Lisa Adkisson
Feb 21, 2026
5.0
Friendly helpful employees. I was well taken care of. Chase gets an A+ for customer service... :) :)
I purchased a set of recliners.
TR
Toni Riker-Sloan
Feb 20, 2026
5.0
This was the easiest furniture shopping trip of my life. The store was organized in a manner that made it simple to find and compare the types of product I was shopping for. The salesperson, Chase, was well Informed and both helpful and courteous. I can’t wait my for my chair to be delivered!
JC
Judy Cook
Feb 17, 2026
5.0
Such high quality for the price. Arrived well within the reported timeline. Delivery guys were on time, professional and attentive to details.
LH
Len Hales
Jan 19, 2026
1.0
Poor customer service. I was not happy with the new sofa and called to initiate a return the day after delivery. I’ve had several back surgeries and this sofa hurts my back. The asst manager Chase Holden said no returns on custom items. I am a longtime Lazyboy customer and wish they would take better care of their customers.
JW
Jenna Wiley
Jan 4, 2026
1.0
Having a terrible experience with the Hendersonville location. Spent thousands on reclining furniture only for a headrest to break within days. We've been trying to get it fixed since October. TERRIBLE CUSTOMER SERVICE. We still don't have a date to get it fixed.
Ron with service was absolutely horrendous to us on the phone. We've tried to get someone above the store levels contact info but they have not provided it.
We’ve always bought from Bassett in the past and clearly trying something new was a huge mistake.