La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.
Feedback on customer service is mixed; while some customers praised the helpfulness of sales staff like Alex and Sherri, others reported terrible experiences with service and warranty issues.
Product Quality
Several customers expressed disappointment with the quality and durability of the furniture, citing issues with defects and comfort.
Sales Experience
Many customers had positive experiences with sales representatives, particularly Alex, who was noted for being knowledgeable, patient, and not pushy.
Delivery Issues
Numerous reviews highlighted significant delays and problems with delivery and repairs, leading to frustration among customers.
TS
T. Smith
4 days ago
5.0
Just gave them a review.
JW
Jenna Wiley
Jan 4, 2026
1.0
Having a terrible experience with the Hendersonville location. Spent thousands on reclining furniture only for a headrest to break within days. We've been trying to get it fixed since October. TERRIBLE CUSTOMER SERVICE. We still don't have a date to get it fixed.
Ron with service was absolutely horrendous to us on the phone. We've tried to get someone above the store levels contact info but they have not provided it.
We’ve always bought from Bassett in the past and clearly trying something new was a huge mistake.
DC
Donald Carroll
Dec 2, 2025
5.0
Good selection, good quality, good prices, good service,made in America! 'nuf said.
KR
Kate Rodeffer
Oct 22, 2025
5.0
Alex was great! He helped us pick out our couch and two recliners. He was thorough and patient as we tried many different styles. They have a great selection for good prices.
BW
Barbara Weathers
Oct 21, 2025
1.0
The absolutely the worst workmanship I have ever had the opportunity to have in my home they would not repair or replace the flawed furniture