Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Greeneville, TN offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
2375 East Andrew Johnson Highway, Greeneville, TN
37745, United States
Hours
Reviews
4.2
1,880 reviews
5 stars
1,100
4 stars
424
3 stars
164
2 stars
65
1 star
127
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report rudeness and lack of assistance.
Product Quality
Several customers expressed dissatisfaction with the quality of products, particularly regarding appliances and building materials.
Store Organization
The store is generally well-organized and stocked, but some customers noted difficulties in finding help when needed.
Delivery Issues
Multiple reviews highlighted problems with delivery and installation services, including damaged items and poor communication.
Positive Experiences
Despite the negative feedback, many customers reported positive experiences with specific employees and appreciated the store's selection.
- BBBen BishopDec 21, 20251.0Customer service management delevery install team suck go to home depot
- DSDavid SchiefelbeinDec 19, 20255.0Very well organized
- HPHelen PiersonDec 18, 20252.0Website stated you had something, got too store and u did not
- SRScott RollerDec 17, 20255.0Excellent store
- LHLauren HolladayDec 12, 20253.0They have a goos selection, but guys, y'all need to hire people who know about the home improvement products you sell. I mean, the majority don't even know the basics and how to handle a customer who needs a piece of marble cut. Ten years ago, you all could easily address that. But thanks to DEI, your level of service has declined to the point where I will drive out of my way to go somewhere else. And, I mean drive an hour away to get good customer service. I hope someone in management sees these reviews. Truly.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Greeneville, TN?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Greeneville?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are provided if the status changes.
What payment methods does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What services does Lowe's provide besides selling products?
Lowe's offers various installation services such as appliances, flooring, cabinets, lighting, windows, doors, fencing, roofing, and more, as well as free delivery and easy returns.
Are there any nearby places where I can eat after shopping at Lowe's?
Yes, nearby restaurants include Domino's Pizza and ZENSHI Handcrafted Sushi, both great options to enjoy a meal after your shopping trip.
Where can I find a bank or financial services near Lowe's in Greeneville?
Nearby financial services include 1st Franklin Financial, Edward Jones, and Check Into Cash, offering banking and financial advising services.
If I need a car wash or automotive parts near Lowe's, where should I go?
Winner Glow Car Wash and Napa Auto Parts are nearby locations where you can get your car washed or purchase automotive parts.
How can nearby businesses help me during my visit to Lowe's?
Nearby services such as Minute Key and minuteKEY offer key and locksmith services, while Blue Rhino Propane Exchange can supply propane for grills, complementing your home improvement needs.