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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Gallatin, TN offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
1,799 reviews
5 stars
1,102
4 stars
397
3 stars
121
2 stars
49
1 star
130
What are people saying?
AI-generated from recent customer reviews
Customer Service Issues
Numerous reviews highlighted poor customer service experiences, including rude staff, lack of assistance, and unhelpful interactions.
Installation Problems
Many customers reported significant issues with installation services, including delays, miscommunication, and poor quality of work.
Product Availability
Customers noted inconsistent stock levels and difficulties finding specific items, leading to frustration during shopping.
Self-Checkout Frustration
A common complaint was the reliance on self-checkout, which many customers found disrespectful and inconvenient.
Positive Staff Interactions
Despite the negative feedback, some customers praised individual staff members for their helpfulness and knowledge.
- TST. Smith3 days ago5.0Helpful/knowledgeable employees always ready to help customers.
- OLOcean Life4 days ago5.0It's not that often I get to review in a positive light, the Customer Service of a retail organization. At the Gallatin location specifically, I would like to recognize Tara who helped me work through a delivery that FedEx destroyed and we needed to get reordered. She followed through with calling me back and resolved all of the questions or concerns I had throughout the transaction. This interaction truly stands out in a world that seems less concerned with customer service. Thank you Tara for your sincere ownership and solutions.
- NTNoah ThomasJan 1, 20261.0We ordered a grill online for pickup and it said “in stock for pickup today”. We drove way out of our way to pick up this grill only to be told “sorry it’s actually not in stock”. Be better.
- CNCameron NewtonDec 10, 20251.0Went in to get glass. The guy who was cutting it (Mike) argued with me about the glass I was buying. And when I say argue, I mean we were fighting like a married couple. I eventually looked at him and said "I'm here to get glass, are you going to let me buy it or not?". It was so awkward and uncomfortable. I'm sorry I didn't agree with you Mike, you don't have to be such a butt. Idk if his mom forgot to pack his lunch or something but he was so rude and such a jerk. I would give negative stars if I could. I will go out of my way to never shop here again.
- AAAdamNov 25, 20251.0Never had a more difficult experience with a company ever. Nov 2 we purchased a new GE range and vent hood. Paid for the warranty, delivery, installation, cord, haul away..the whole thing. 3 days later the installer calls and comes, the wrong hood was ordered and they would need to come back..understandable. 2 days later they come with the range.. its damaged and has to go back..ok. A week later crickets on both, I call the store and they say they will get it handled and rescheduled. After a few more calls, a mistake was made and they never put installation back on the order. A week later nothing, we push to a manager who gets it scheduled. They show up take my old stove, place the new one..no power cord. I call and they say when they reordered it, they forgot it...hmm ok. Still no word on my hood. A week later, crickets, I call again and they say they will get it handled.. again. They schedule a delivery of the power cord, confirm it..then no call/no show. We call the store..they say they will get back to us.. no call back. 3 days later, I discover the reordered hood has been sitting in their warehouse for "pick up" with no install scheduled and I still have no working stove in my home. Finally after calling Corporate and the store 4 times..I get them to put a cord and my hood up front so I can pick it up myself and hire someone else to install it on my own. 23 days.. 23 days and they could never get it handled.. 10 days with a brand new oven we couldn't use in a house with 2 children. 2 days before Thanksgiving, I pickup and installed the power cord and will get my own installer for the hood after the holiday. Save yourself the aggravation and chasing Lowes to do the right thing. I get it's a 3rd party installer and delivery company..but its your name. If you cant manage your contractors, get another one. Will go to a trustworthy store like Electronics Express or Best Buy next time I'm going to spend thousands on appliances.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Gallatin, TN offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Gallatin, TN?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours can vary.
Does Lowe's in Gallatin, TN offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You will also receive email updates if the status changes.
What payment options are accepted at Lowe's Home Improvement in Gallatin?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any special installation services offered by Lowe's Gallatin?
Yes, Lowe's offers a variety of installation services including appliances, flooring, blinds, cabinets, decks, doors, fencing, lighting, roofing, and many more.
Are there recycling options available at Lowe's in Gallatin?
Yes, Lowe's provides recycling services for electronics, light bulbs, and batteries.
Which coffee shop is located near Lowe's Home Improvement that customers might visit before or after shopping?
Dutch Bros Coffee, offering coffee, tea, and smoothies, is located nearby and could be a great stop before or after shopping at Lowe's.
Where can I find locksmith services near Lowe's Home Improvement in Gallatin, TN?
minuteKEY is a nearby key and locksmith service that customers can visit for their locksmith needs.
If I'm visiting Lowe's Home Improvement in Gallatin, where can I get a quick meal nearby?
Marco's Pizza, an Italian restaurant and pizza place, is close to Lowe's and offers a convenient dining option.