Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Gallatin, TN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
1,790 reviews
5 stars
1,098
4 stars
396
3 stars
121
2 stars
49
1 star
126
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some employees praised for their helpfulness while others are criticized for rudeness and lack of knowledge.
Installation Issues
Numerous reviews highlight severe problems with installation services, including missed appointments, poor communication, and unprofessional subcontractors.
Self-Checkout Frustration
Many customers expressed dissatisfaction with the reliance on self-checkout, feeling it detracts from customer service and convenience.
Product Availability
Customers noted that Lowe's often lacks stock of certain items compared to competitors, leading to frustration during shopping.
Positive Staff Experiences
Despite negative feedback, several reviews commend specific staff members for their exceptional service and willingness to assist customers.
- LALinda AndersonNov 13, 20255.0We purchased 2 patio doors from the Gallatin TN store, and Josh was the one who helped us. He got us setup with an installer who came today right on time! He efficiently installed both doors and did an excellent job! He was super friendly. I can't remember his name, but he was awesome! Great job!
- JSJen ShaverOct 26, 20255.0⭐️⭐️⭐️⭐️⭐️ Excellent Service from Tye in Appliances! Tye was absolutely excellent! He went above and beyond helping us choose the right appliance, and even personally carried our microwave out to the truck for us. His customer service was outstanding, and he made our experience quick, easy, and stress-free. Lowe’s is lucky to have him!
- EEErika EnzaOct 22, 20251.0They have a manager named Ethan there who speaks to employees like a dog! He belittled an elderly cashier right in front of me while a lady was checking out because she had to get an override on a clearance item! Despicable these elderly folks have to work, let alone put up with poor berating managers! I won’t shop here again!
- MNMichaela NikazyOct 17, 20251.0What an absolute nightmare of an experience. I had my floors measured on 9/14, it took several days just to get measurements back and a few more to get the floors approved. I finally received my quote on 9/29 and purchased the floors from Lowe’s that same day. On 10/9, I got a call saying my material was in and they scheduled installation for 10/14. To save money, we ripped up our old floors over the weekend — figuring living on subfloors for a day or two wouldn’t be too bad. Well, the day came and no one showed up. I took the day off work, waited around all day, and then got a text asking “How was your install?” — which never even happened! I called the number and was told the material wasn’t all there at Lowe’s, so the installers just didn’t come. No one bothered to call, email, or text me that the job was canceled. Now my two-year-old is walking on bare subfloors, my house is torn apart, and I can’t get a straight answer from anyone. Every time I call, I get the runaround. No one can tell me when (or if) I’m rescheduled, and when I asked for a manager, I was told to call Lowe’s — but no one can even tell me which store. This has been beyond frustrating and completely unprofessional. I’ve wasted time, money, and energy, and still have no floors. I would never recommend this company or this process to anyone.
- RFRobert FosterOct 6, 20251.0My wife and I use Lowes for a kitchen model for our 30 year wedding anniversary present to both of us. This was the absolute worst decision of our lives. Not getting the kitchen redone, but using Lowe’s to do so. The problems started with the measurements and compounded from there. The project took over 10 months from the time demolition started until the last cabinet door was replaced. I have spent countless hours on the phone. The Lowe’s install team was absolutely worthless. I ended up doing most of the project management myself in order to keep the project moving forward. Otherwise, who knows where it would be now. There have been issues with product delivery, scheduling, re-ordering, installation, poor quality of the materials, you name it. There has not been one step of this process that it has not had an issue. This project cost me over $30,000. Lowe called to compensate me for all of the problems we experienced. They offered me a total of $550. That should tell everyone what Lowe’s thinks of their customers. I have canceled my Lowe’s credit card, and I will never step foot into another Lowe’s store as long as I live. I would also not trust the Lowe’s install team to do any project, I doubt they could even handle installing a toilet paper roll. The have issues with their subcontractors also. If we had not stayed on top of them, they would have left piles of trash/sawdust underneath the cabinets. Garbage was left all throughout the project area and in my garage. There were numerous issues with their install that had to be redone, This was an absolute nightmare project. Bottom line, do not trust Lowe’s for your remodel needs.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Gallatin, TN offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Gallatin, TN?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours can vary.
Does Lowe's in Gallatin, TN offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You will also receive email updates if the status changes.
What payment options are accepted at Lowe's Home Improvement in Gallatin?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any special installation services offered by Lowe's Gallatin?
Yes, Lowe's offers a variety of installation services including appliances, flooring, blinds, cabinets, decks, doors, fencing, lighting, roofing, and many more.
Are there recycling options available at Lowe's in Gallatin?
Yes, Lowe's provides recycling services for electronics, light bulbs, and batteries.
Which coffee shop is located near Lowe's Home Improvement that customers might visit before or after shopping?
Dutch Bros Coffee, offering coffee, tea, and smoothies, is located nearby and could be a great stop before or after shopping at Lowe's.
Where can I find locksmith services near Lowe's Home Improvement in Gallatin, TN?
minuteKEY is a nearby key and locksmith service that customers can visit for their locksmith needs.
If I'm visiting Lowe's Home Improvement in Gallatin, where can I get a quick meal nearby?
Marco's Pizza, an Italian restaurant and pizza place, is close to Lowe's and offers a convenient dining option.